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February 2024 by Asad Mitha
Sat here and watched 5 people leave the drive thru bc Asian female worker & Latino bald / buzz cut looking worker could not count $140 in change for 20 minutes.
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January 2024 by Edsel Ugalde
This branch is amazing. Has answers and solutions to all my questions. Mimi, Tucker, and Ken are always so helpful
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January 2024 by Rachel Gardner
Customer service needs lots of improvement. The tellers are great. But personal bankers are not existent and they never answer their phones. Save yourself some headaches!
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April 2023 by Dr. Jamie Jakes
Just went into the branch today to get some help with a wire transfer. Boy were we blown away by our service.Michael, the Branch Manager, helped us. He was an absolute stallion of an agent. He was both knowledgeable and helpful as well as charming & dare I say handsome.They office decor was the cherry on top. Each office came equipped with these cute little green lamps & I love lamp!To celebrate, on our way out we stopped at the ATM and loaded up on singles for the night we have ahead of us.
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February 2023 by Ashley Abraham
Always left waiting unless I schedule ahead even though when calling they said to walk in. It doesn’t matter if they have staff there or all offices have people.
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July 2022 by Yusuf
Talked with Matt over the phone about notarizing some documents and he was super helpful with all of the questions I had.
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June 2022 by Igor Novik
Michael is a great manager, goes above and beyond to solve your problem. Super knowledgeable. Good Chase branch.
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April 2022 by Zariyan
Michael is such an amazing guy! We got in some trouble and he completely fixed it us. Anyone else would have taken the highway but he helped us in a way no one could have. That’s what bankers are for! I’m a fan!
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January 2022 by Paul Mitchell
This branch in West Frisco TX off Lebanon Road is located in one of the fastest growing areas in the nation. Aaron Friedman (branch manager) runs a wonderful branch. Aaron is always there and works very hard.I am particularly happy with Kirsten (Holst) Ford. She is so interested in being proactive in helping clients benefit in Chase programs for personal and business. Outstanding services and service.I also want to thank John (teller). There is another lady teller that had a baby about 2 years ago (so so nice). Their staff is very helpful and nice!!Further, Chase has set the standard in online services. Their website and support system makes it so easy to manage checking and credit cards. They have such great services!Thank you Aaron, Kirstin, John, & staff for your outstanding knowledge and service!!!! Keep up the awesome work, it is being noticed!!!!
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June 2021 by Payton Sliepka
I go in pretty much weekly and never have an issue. Never had to wait longer than 10 minutes.
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June 2021 by Monika Kumar
Horrible experienceEvery time I go there are coupleDo bankers working and 2/3 cubicles are openAnd none workingHave to wait for over 1 hr
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March 2021 by Freeman F.
Employees don't know the difference between federal regulations and internal bank requirements. Also they don't believe in freedom of choice.
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December 2020 by Y. Anderson
Long wait, they are under staffs. Would not recommend if you do not want to wait.
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October 2020 by Richard Sylvester (Dr. Richard A. Sylvester)
Ken Farr (Ast Vice President & Relationship Banker) excellent service! Not only answered all my questions but made great suggestions to simplify my banking needs. Great job Ken!
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September 2020 by Isaac Nakata
I have not physically been to this branch however I have worked with Angela Brad for a Home Loan. It was an absolute pleasure to work with Angela and her assistant Brittani they went above and beyond to help get everything in place to close on my house.I was initially working with another lender when my realtor suggested I check with Angela for what she could offer. Upon inquiring with Angela, she was able to get me set up quickly with a lot less effort than the lender I was already working with. When letting the other lender know that I decided to work with Chase instead, the person I was working with claimed that Chase would not be able to get my loan in place before closing. This was not at all the case. Everything was definitely ready at my closing date. I didn't not care for this other leader attempting to bad mouth a competitor and it also made me realize I made a good choice by going with Chase.If I ever plan to re-finance or finance another home I will definitely go back to Angela and Chase!