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January 2024 by Vijaya Kumar Pulugu
This costco center is always busy, they are not keeping the stock especially fruits, dairy and poultry. Difficult to find items
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December 2023 by Cassandra R.
This is a great Costco location. The employees are so kind and helpful. Over the years I've had to call a few times to find out if a specialty item was in stock and I've never been treated like a burden. The prices are better than the online store so it's always worth checking to see if they have the item in store. The return policy is consistent across all stores and is appreciated, though the return line here gets pretty long during normal season so be prepared to wait.
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November 2023 by Brandon B.
It's a bad place, tried it several times before saying no more. Avoid it if you can, employees are extremely rude. Saw them deny entry to a service dog that the person clearly needed, it had all its service gear on and was really calm. The employee said she didn't care and no animals allowed. Half pink/purple hair employee named Aria. Took all I had not to get involved since that's illegal but will post here.
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October 2023 by Phillip C.
This whole review is regarding the Verizon kiosk located in Costco. First off, I was told I would save money by moving my service from AT&T. The cost after putting the order in ran me $700 in taxes alone. I was told I would NOT be able to use my IPhone or 10th gen iPad on their network and would receive a titanium and an iPad 9, this turned out to be a lie. Run away and don't waste your time.
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October 2023 by Ferdinand P.
I used to like this place before the pandemic. But man, how it has changed. Many of the customers behave like vultures.Everyone that works here is so uptight and rude. I don't know why I pay $100 a year membership to be treated like a dog. Guess I'm going just try other locations despite living close by this one
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October 2023 by Dave P.
this place is such rubbish! I managed a Costco few years back and you can tell they do not know how to run this warehouse! employees seem burnt out all the time and consistently hear employees bad mouthing the store. No such thing as a bad employee just a bad leader.
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September 2023 by Charles D.
West Plano Costco associate before approaching self check out wants to see a Costco Membership card-what a waste of manpower when you have to show your membership card before entering the warehouse. Maybe you should also have an associate checking membership card before using the toilet.In such a hurry another associate grabs the portable scanner and scans almost all my Costco products. Not until I exit the facility and verify purchase with my receipt they find that their coworker associate omitted scanning a grocery product; so I get to stand in another line to have this transaction corrected. Excuse me but what a CLUSTER, if you are going to be fast be ACCURATE and offer additional discounts on the grocery item for inconveniencing the customer for your INCOMPETENCE
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August 2023 by Rubel Rahman
I love Costco gas signature brand
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August 2023 by Tim O.
First time I've ever had to return anything and it went wonderfully. It was a food item and I thought it would be a problem because I ate one of them. They gave me full credit after I told them that the product was just dreadful. Person at the counter agreed with me and told me she'd bought the same thing and returned it too. For the record, don't be tempted to buy "Mason Dixie Cheddar Buscuits". They are inedible. There wasn't any Cheddar cheese within six miles of the factory where they stamped those things out. The biscuit was rock hard, too. This might pass for food in Maine or Delaware, but not in the south.
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August 2023 by Mary B.
I was out of town and ran out of my prescription medicine.Luckily, I called my local helpful COSTCO. The pharmacist, Sunit Patel, let me know what information was required.He told me how long it would take to refill.This has never happened to me before.I panicked, but Sunit reassured me that he was going to help me with my meds.That's exactly what he did.He was even helpful with one unavailable prescription. He guided me to another pharmacy, and gave me his card to have them call him. Wow! Great customer service at its finest
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August 2023 by Michelle S.
2 stars for the deals. No more stars because the store has not figured out how to make the shopping experience pleasant. The store is so crowded you can't move about the store easily. I recognize that well loved stores will be busy....but can employees start directing traffic? Maybe asking people not to stand directly in front of the giant entrance for a Convo? Could the store maybe make the aisle wider so shoppers can move about without hitting the 789,865,937 people who are also trying to ship? Everytime I go to this store (no matter the time of day) I leave with a stress headache.
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June 2023 by Kay
The gas station is always busy just like any other Costco gas station. The spot has a bad entrance and exit because it located in a small spot.If the number of vehicles are more, the vehicle queue spills out all the way to the roads which makes it difficult.This gas station has 6 lanes! The staff is friendly and helpful. Sometimes, it difficult to find them though.
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June 2023 by Keerthan
The gas station is always busy just like any other Costco gas station. The spot has a bad entrance and exit because it located in a small spot.If the number of vehicles are more, the vehicle queue spills out all the way to the roads which makes it difficult.This gas station has 6 lanes! The staff is friendly and helpful. Sometimes, it difficult to find them though.
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April 2023 by Neeraj Gupta
Good price
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January 2023 by Linda C.
Hmm. They advertise the appliances and one goes on line and can't locate the product even had store help and they had same issue. Said oh well must not have it any more. Yet the display sits in the store.
