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October 2024 by Noah Grogan
Customer service is abysmal, just across the board. A simple tire rotation means hours lost, yet it gets worse when you find that simply trying to call is impossible. I’ve been trying to call, for half an hour with no response. Another example is a seeming inability to patch a tire (nail through the center of the tread), unfortunately not even the third try was the charm. Trying to get any type of assistance has been a long standing struggle for me and my family.
It’s worth buying tires somewhere else
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September 2024 by R Enrikizz
Male staff receiving members needs good customer service training. The lady is nice, but the man, needs to be more customer friendly.
Doesnt talk to you in polite way, his face and the way he talk, will not encourage you to speak up nor ask more questions.
This is my 3rd time dealing with him, same attitude.
Ps: the crews doing the dirty jobs outside are really kind and polite.
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September 2024 by C A
Don't come to this tire center location expecting Costco level service and quality. Whether it is tire service under warranty or tire service appoitment, this place is a rip-off. They ask to wait for 2 hours if you have an appointment and 4 hours if you do not have an appointment. They gave 50% credit on one of my tires which was ripped off in road. The tire has only run for 13,000 miles and it had a 70,000 mile warranty. They said for road warranty they look at tread depth which is 6/10 now. Really? in 13,000 miles if that much is worn of, doesn't that require more answers to be given.
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September 2024 by Kaushik Mirani
Poor service.. takes hours even after having appointment. Staff doesn't treat customers with respect or may be discrimination against people of color. Need more diversity in tire center staff at least for the ones who interact with customers. Not going to this tire location again. Expect better from Costco.
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August 2024 by Kishore Y
Probably would never recommend this place, better to buy at discount tire. They offer superior service. Pretty one star in all areas.
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August 2024 by Lara Ewards
CautionOn July 19th 2024, made an appointment to have my Michelin tires rotated. I purchased these tires at Costco on 11/21 they had about 18.000 miles on them.
After my car was there over an hour, Omar called and said they could not rotate my tires do to improper wear, which must have happened since 5.000 miles ago, with no mention of this issue last rotation at Costco. Omar also told me my tires were not eligible for any warranty. I must buy all new tires.
Once I go to pick up my car, I speak with Shelby, who says the same thing, my car must need an alignment, to which I say it doesn’t. However he does offer me $$81 for 2 of my tires. These tires didn’t even get 20.000 miles, and they are warranted for 40:000. Just caution using big box. No service argued with me that it was my cars fault. .Customers have no recourse.
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July 2024 by Steve Treadway
I had an appointment for Rotate and Balance. It was done in about 45 minutes but Costco is a zoo.
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July 2024 by SHILPI TAYAL AGRAWAL
So many days waiting for tyre change
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June 2024 by Troy P
It's Costco! That's my thoughts on any products from Costco but the tire center is something that I will not be returning to. The tire pricing is similar to other well known companies but if you ever need to use the "road hazard" from Costco.. be prepared to not be happy as it's a joke. I am use road hazard as we'll replace the tire if you have a nail stuck in it that cannot be fixed at no extra charge for the new tire. Costco's version of road hazard is we'll prorate you.
I'm definitely not happy with this kind of service after paying over $450. Per tire x4.
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April 2024 by Ashka Talati
Costco tire services are very poor quality of service. Simple reasons for this review:1. The lines take FOREVER. They move extremely slowly - even if you have an appointment.2. Getting an appointment is challenging. It takes about 2 weeks at a minimum to get a tire rotation scheduled.3. Everytime you go for a tire rotation, they tell you that the tires are worn out, and that they need to be changed. The best part is, I have bought tires from Costco only.4. An average auto center visit is going to require at a minimum 2 hours!Am never going there again.
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March 2024 by srihari kadali
Asking for 2 tire they want to sell 4 set not good customer service.
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March 2024 by Ignacio Gonzalez
Hopefully you don't deal with Apollo at the front desk. Definitively doesnt have the customer service touch youd expect. I came in for a tire rotation, like many people I have multiple cars and did not recall which one I had bought new tires for and the tire rotation lifetime service.I had to ask him 3 times to please look up the information. Turns our the car I needed the service for had received a tire rotation before but I did not have lifetime rotations, something I was willing to purchase however, without looking at any sort of schedule he said I could wait 4 hours and that he had no appointments until a week out. He never bothered to tell me if perhaps the next day or a better time im genral or about other stores etc. Throughout the enotire interaction he avoided any sort of eye contact. I've had great service at this location in the past, from other front desk service folks. This review is specifically regarding this individuals lack of tact amd customer service. You could tell he just did not want to be bothered by another simple rotation. Last I checked this was a tire shop.
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January 2024 by Zhiqiang Huang
Very bad service. Long wait and rude
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December 2023 by Cassandra R.
This is a great Costco location. The employees are so kind and helpful. Over the years I've had to call a few times to find out if a specialty item was in stock and I've never been treated like a burden. The prices are better than the online store so it's always worth checking to see if they have the item in store. The return policy is consistent across all stores and is appreciated, though the return line here gets pretty long during normal season so be prepared to wait.
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November 2023 by Brandon B.
It's a bad place, tried it several times before saying no more. Avoid it if you can, employees are extremely rude. Saw them deny entry to a service dog that the person clearly needed, it had all its service gear on and was really calm. The employee said she didn't care and no animals allowed. Half pink/purple hair employee named Aria. Took all I had not to get involved since that's illegal but will post here.
