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December 2025 by Rachael McAden
Overall great experience with service. Issue was diagnosed and resolved timely and under warranty.
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December 2025 by Mirna McCormack
Very satisfied with the service. Monica was my advisor she was very friendly and professional .
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December 2025 by Kenny Bowers
Great experience from start to finish ! Anthony, Myles, Tim and Josh were fantastic! I would Highly recommend Crest !
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December 2025 by Mae Nicholls
Shawn gave me a ride back home to McKinney from the shop in Frisco and arranged for a ride to pick me up from my house and take me to the shop. He kept me updated on the progress of the service in a timely manner. I am very satisfied with the service at Crest Cadillac.
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December 2025 by Marc Cromer
Bret B. is the MAN!!! Ask for Bret when you visit Crest Cadillac!!
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December 2025 by Chris C
DTC code popped up. Contacted Cadillac Roadside Assistance, they responded quickly and towed vehicle to Crest Cadillac. Dealership called when vehicle arrived and indicated it would be taken care of. They called back next day and stated vehicle was repaired under warranty and ready for pickup. Very efficient and very pleased.
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December 2025 by Mike Thompson
These guys are always on point.
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September 2024 by Omar Gutierrez
Always willing and kind Ms Monica Tômbs, very prompt response and excellent service.
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September 2024 by Nikki Willis
I drive to do business with them, but they have some of the best customer service. Spend your money where you are valued.
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September 2024 by Melissa B
I recently had the worst experience at this dealership, which is shocking given Cadillac’s reputation for quality. My salesperson, Charles “Doug” Rhymes, was a nightmare. He provided incorrect information about my down payment, which caused a 1-2 day delay in my purchase. Despite having text proof of his errors, he accused me of lying to the finance manager.
Additionally, Rhymes failed to inform me that an extended warranty costing $4,500 was mandatory for the car model I was interested in. I only learned about this when I reached the finance department, where Jason, who was fantastic and sympathetic, informed me that Rhymes had been instructed to explain this to me but had failed to do so.
Living 4 hours away, I had to rent a hotel and use Uber for transportation. When I called the dealership for a pickup, my request was ignored, forcing me to arrange my own Uber again. This whole experience was frustrating and inconvenient. If you value your time and money, avoid this dealership and especially Charles “Doug” Rhymes.
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September 2024 by Marvinette Ponder
Nothing shy of sheer excellence! The service department goes above and beyond! Great job, Crest Cadillac!
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September 2024 by Hawkeye0617
Great service, friendly people.
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September 2024 by Logan Graff
Always a pleasure working with Logan and the service team.
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September 2024 by tony eslamian
Wonderful place
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September 2024 by Margaret & Tim Tholen
Service was excellent. All employees at Crest Cadillac are very professional, friendly and hard workers!
