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January 2024 by Dion J.
They close for lunch daily. A women opens the window to ask me to move because a buzzer is going off inside. I move one medicine is not ready. They say come back in 30 minutes. I comeback in 35 it's still not read. Since I'm in the drive thru. Drive back around and wait another 20 minute. I think CVS is doomed to fail and people should find a better place to get good service.
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January 2024 by Alicia D.
Location is good! They just need more help. If you don't pick up your prescription in 48 hours, they stock and you must get a new prescription. Really dissatisfied to have to find a new pharmacy. They just don't have enough help!
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January 2023 by Rosey C.
Fast service at the RXFriendly staff in a very busy, demanding environment All my visits have been wonderful.
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December 2022 by Pat M.
Worst experience ever. I haven't been to a CVS in more than 5 years. Now, I remember why.Horrible customer service. I first stopped at CVS on El Dorado and Coit in Frisco on the way home from Urgent Care. The CVS website states the pharmacy is open to 11 pm. Wrong!I go in, see it's closed immediately and ask the clerk "Where's the closest 24-hour pharmacy?" He replies, "I don't know. Google it." You would think he'd know. He probably gets asked nightly. So I Google it. The CVS website has a webpage that lists 24-Hour CVS Pharmacies, which includes this CVS on Preston and Rolater. I walk in at 9:44 pm, and the pharmacist tells me before I hit the counter, "If that's a new prescription, we close in 15 minutes. I don't have time to fill it."I tell him, the website states it's a 24-hour pharmacy. He responds, "We haven't been a 24-hour pharmacy for two years." I tell him "The CVS website says your 24 hours."He says, "I know...it's a problem." Then I make the blunder of asking him "Where is the closest 24-hour pharmacy?"He tells me it's at El Dorado and FM 423, which is 7 miles away ... on the Little Elm border. As I am about to drive there, I think -- "That's a hell of a long way to go especially in the Frisco."I Google "24-hour pharmacy" for the third time that night, and there's a Walgreens at Lebanon and Preston...less than a mile away. They filled the script in less than 5 minutes.
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April 2022 by Doris S.
Horrible!! Drive through extremely slow. Then I'm told my insurance is no good. Medicare and United Healthcare!!! We're all in trouble! Asked them to run it through again. Same comment. Moved prescriptions to Walmart and the 2 prescriptions were $14. Never again.
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November 2021 by Abbey J.
The line took forever. Pulled up to the window and told them I was allergic to what I was prescribed and the pharmacist told me to take it anyways but have Benadryl ready Incase I stop breathing.
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August 2021 by Ava M.
I come here regularly and for the most part everything is fine, but I've started avoiding it at certain hours because of a specific employee. This is a grown woman who wears glasses and a hijab. An absolute bitch. Not helpful whatsoever and ridiculously passive aggressive when I asked for help.
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July 2021 by Bill W.
Depended on a online reference that this was a 24 hour Pharmacy. Had a prescription we needed now, sent here for that reason. It is not a 24 hour Pharmacy even though it has a sign out front saying it is (see pic). Cannot depend on CVS when you need this service.
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June 2021 by Tressette S.
I promise you I'm not going crazy with this CVS addiction. I just love protein water. I really love Isopure. Once you price point it on Amazon and Google and other places you'll see what I mean. CVS just gives this "mega-coupons" right here great deals that makes me keep stock piling with them. Check out my receipt.
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February 2021 by Liam B.
This place is by far the worst CVS I have ever been to. Don't ever order any medicine from this CVS. They always make an excuse!! Dont use this CVS at all!! Terrible, Just Terrible!