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January 2024 by Donna Johnson
Didn’t have medicine prescribed refused to call Frisco Medical Center for a different Rx on 1/28/24 Pharmacist was rude and not helpful at all. When I called the Dr at the hospital she stated “why isn’t the pharmacy calling”! Never stepping foot in this CVS location again
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January 2024 by Courtney
Rude pharmacy staff. They act like you’re bothering them when you ask questions about medication cost. I understand they probably get asked these questions a lot, but that’s part of the Pharmaceutical territory. I asked the girl today if she knew of any drug discount options she’s seen worked for others and she said “I don’t know about any of that stuff.” ……and why do you work here then?
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November 2023 by Cassandra F.
Staff at the store is very helpful and the store is clean. I did not use the pharmacy but the rest of the store is great!
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November 2023 by Terry H.
Worst CVS in US. Supply on multiple different drugs are light. Pharmacists are rude and insensitive. It's clear they don't care about customers. They are making a long time CVS fan switch to Walgreens.
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October 2023 by Spencer B
The past two times I have gone to this location I was not happy with my experience.
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September 2023 by Asok Kumar
Very courteous and professional staff. They answer all questions.Always very busy at the counter, takes time to pickup and pay!
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July 2023 by Ken C.
This is a terrible store with awful customer service and an apathetic pharmacy staff. Avoid this location at all costs!
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July 2023 by Daniela Juarez
The people working at the pharmacy always talking in a bad mood with customers they no have idea what is the customer service is a very bad service at the pharmacy
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July 2023 by Kelia Alston
I got Awesome Customer Service with Wendy she was great !
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April 2023 by Brynn T.
I came in and was immediately DISGUSTED by the pharmacist Victoria and how she treats her staff. She yells at them, and refuses to help them when they continuously call for her help. There was a young lady waiting for consultation and one of the staff an (African American woman with bangs) advised her about the customer and I overheard Victoria yell her staff "WHAT? I'm already doing too many things" I was waiting in line with many customers and she refused to acknowledge any of us. CVS' model is to have heart and that pharmacist absolutely does not. I have come in this pharmacy many times and I've always seen that staff member smiling and having a positive attitude and it's disgusting to treat her like that. She's also said that foreign customers should have to have a translator after walking away from a customer at the drive thru under her breath but her customers indeed did hear her. I will NOT be returning back to this location and I will be contacting corporate as well. She deserves to be fired and how dare she say something like that when she is foreign herself
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April 2023 by M M.
This location has the worst customer service. If you ask a questions employees always are upset, if you pick up an online order they get upset when you go find them in the store, if the self checkout needs assistance they get upset... basically they are upset all the time
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February 2023 by Classy Chic
Salman the Pharm Tech was extremely RUDE. RASIED HIS VOICE After me simply trying to get an understanding of my med & cost… after being a long-term and valuable customer of CVS. I have always had to get a prescription drug, and if my insurance did not help with the cost, one of the pharmacy techs in the past has always tried to help as much as they could. But Salman “had to” express how he was going out of his way to help me.. HA! How by frustrating me more?? raising your voice??!!Going back and forth with me??!!(Isn’t this what you signed up for SALMAN ???? To extend your helping hand ?????when you applied to be employed at CVS ..I’m sure this was something that CVS had in mind when they hired you!!!!!)As a customer relations consultant, I strongly suggest that Salman is provided the proper training as well as coaching on how to communicate properly with patients/ customers.. In addition SALMAN SHOULD BE ALSO COACHED ON HOW TO provide EXCEPTIONAL SUPPORT AND CUSTOMER CARE!!!!!! POOR POOR POOR Representation of CVS pharmacy !!!!!!!!!
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January 2023 by Brad Moore
Pharmacy needs a lot of work to staff it better. Everybody takes a lunch at 1:30??? Really?
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January 2023 by Viktoria B.
The worse customer service, not helpful, unprofessional. Waited at a register forever for someone to come. I came to buy a product, had a coupon $5 extra bucks that I earned by getting my prescriptions. They told me someone used it.
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December 2022 by Joshua D.
Terrible people inside pharmacy never going again here ...the pharmacist here show lot of attitude especially with people with color.
