-
November 2023 by Ken Morton
I have been a customer of Dallas Precision Imports for about 7 years. They have taken on many issues for me in a creative and efficient manner. There is a depth of experience in this shop - they seem to have 'seen it all' over their many years in business. Their work has been consistently top notch.Services: Electrical repair
-
November 2023 by Jie Ding
Garry from Dallas precision imports saved my day. I got a flat out of no where and I happened to found them! I have never dealt with a flat tire before so I got super nervous and scared. He helped me and did an amazing job on my car even did some extra works that he didn’t have to ? best service! I recommend him to everyone !
-
November 2023 by Krishna Panchumarthi
I would never go again to this shop. Just because of their negligence of tightening a bolt after the oil change caused me ~$2800 to change the complete oil pan.
-
October 2023 by Firetail
I wish I could get the gentleman who helped me but I needed an emergency tire fill-up and this guy helped me out ASAP, I'm forever thankful and he is my hero today
-
September 2023 by David McFarland
I regret taking my car here for repairs. I have a 2015 BMW X5. I had and AC problem but they also said my water pump was slightly leaking and it needed replacement. I authorized the repairs. That's when the problems started. The mechanic they had working on my car quit and the repairs to the AC were not done properly. I had to take it back 4 times to get the AC fixed and to this day it has not worked properly. I now have problems that were never a problem before with regard to the AC. I requested calls from Mike but never received a call. I couldn't keep bringing my car back so I moved on. I always suspected the water pump may have never been replaced but I couldn't prove it without spending extra money by going to a different repair shop. Now, just a few days outside of the 1 year warranty my water pump failed and coolant leaked out rapidly. I would be willing to bet it was never replaced and this company successfully stole my money. I regret trusting this company. Also never tell them how much money you have to spend on a repair. They were able to quote a price for that exact dollar amount.Service: Air conditioning
-
July 2023 by ahmad ismail
Customer service is super bad ..Specially, when I own a mechanic shop myself in Birmingham, Alabama asking to do the most simple job as a transmission service they could even take a quote they declined me because trying to get my parts from the dealer claiming that they only have one the lady talking with a very bad attitude and Gary the manager told her to decline the job because they don’t do customer on parts the other excuse they don’t have time and that is a shop of 25 year experience that have only one mecanic and making excuses for customer In need from out of town ..
-
July 2023 by Yanderay -.
Came into the store on July 17,2023 for an oil changed. They said I had a leak and on my 2018 mb 250c and it was going to cost 75K to fix it. It's a joke they don't even have a clue on what they are doing. They rip ppl off and talk to their customers like a dumb ass. They only good part was the front desk she was nice and patient. I wouldn't let them wipe my dogs ass. i would so find somewhere else to go next time.
-
June 2023 by Patrick S.
The staff and the owner have gone above and beyond to help me with both of my vehicles. I own a 2015 Mercedes and a 2015 GMC Yukon. Dallas Precision has kept my vehicles in top-notch condition, on the road and running great. They are honest and have always been there to help with a fair assessment. At times, they've even told me that I don't have a problem and sent me away without billing me. Great service. Honest owner and staff. Highly recommend.
-
April 2023 by Michelle R.
This was my first experience at DPI and THE BEST experience I've ever had with an auto repair shop. From the owner, Michael Hott, to Evan in admin, to highly skilled mechanics, Reynaldo and Gary ... every single person I encountered there, the customer service was EXCEPTIONAL! Regrettably, my vehicle suffered severe rodent damage during the cold weather months and of course, I was horrified!!! Michael calmly reassured me and put me at ease as he walked me through the process from assessment of the damage to contacting my insurance company. His communication was impeccable! He called and/or texted me updates daily keeping me informed every step of the way. Getting my car repaired and covered by my insurance company was rather seamless from start to finish, thanks to Michael. He even sent someone to pick me up when my car was repaired. The icing on the cake was when I accidentally left my reading glasses in their vehicle. Gary found them, took them out of the case and CLEANED THEM before returning to me!!! Both my car and my glasses were LIKE NEW when DPI was done with them. I won't be taking my BMW anywhere else. They have a customer FOR LIFE!
-
September 2022 by Murray Wright81
Had my vehicle serviced for the AC and a month later it's on the blink. If that wasn't bad enough the repairman had an attitude when I questioned the cost. Not good business. They came highly recommended to me but i was extremely disappointed.Service: Air & cabin filter replacement
-
September 2022 by Terry Waggoner
I needed a battery replaced that was still under warranty and the gentleman communicating with Napa next door had me new battery in within 15 minutes. Super service. Thank you.
-
August 2022 by Leslie Nuckols
We went into Dallas Precision for a 2nd opinion when Christian brothers told our Insurance company that my accident had nothing to do with engine issues. I had no engine issues prior to the accident which led me to believe it had to be caused from the accident. Dallas Precision was able to find the route cause from the accident and was able to provide proof to the insurance company to get me a new engine. The Owner, Michael, even stepped in to help us deal with the insurance company. They went above and beyond to get the situation resolved. Never been to a mechanic shop that actually cared to get us back on the road again. They also have manageable prices and willing to work with you. I would highly recommend!Services: Auto engine diagnostic
-
August 2022 by Jeff Pacheco
Diagnoses was performed and could not list or provide the appropriate time that was worked on the vehicle, therefore leaving a discrepancy on labor that was charged for diagnoses. Would not recommend due to lack of professionalism and honesty. Prices for diagnoses also seem to be more costly then a dealership. Given prior history with reviews, responses seem to be copy and paste and no real form of concern. Will continue to not recommend this repair facility due to Management.
-
August 2022 by Mason Toberny
I have brought multiple vehicles to DPI, including my 2014 Silverado where I needed a new transmission, front/rear axle gears, new brakes, oil changes every 6 months and a transmission flush once a year. The quality of work they provide is phonomenal and I will continue my business with the team over at DPI. The ability to work with their customers and provide the best services for my vehicle is something I can’t say about many auto shops, but DPI will always be my first choice for your auto needs! Best in North Tx IMO!-MasonServices: Steering & suspension repair
-
July 2022 by Mike Valley
I have always had an excellent experience working with Dallas Precision Imports. They are my "go-to" place to service and fix anything needed for my Ford F-150 and my wife's BMW.I was having trouble with Ford F150 and the dealer where I purchased it from couldn't figure out the problem. Dallas Precision Imports was able to diagnose the issue and went above and beyond to find a solution to fix it.They have incredible communication and care about their customers. I would highly recommend them to anyone!
