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March 2024 by Zara Siddiqui
I was helped out by Faye who did a wonderful job of explaining the ordering options and helped me pick out exactly what I wanted. Fantastic customer service!
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March 2024 by Bryant Lara
Horrible experience. Take a look at the recent 1 star reviews, my experience was essentially the same as theirs to keep it short. They literally don’t have any sense of urgency. They need to get rid of that entire staff to be honest, including management. 0 stars.
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February 2024 by Chocolate Oreoz
terrible delivery service, ordered for delivery and food was not delivered until late in the night. kept calling and nobody answered, even tried calling customer service. do NOT order from here, read the reviews!
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February 2024 by Linde Branch
Six days ago I placed an order for 3 items to be delivered and only 1 was received. I texted the delivery driver, no response. I called the store multiple times, all calls went to voicemail with no call back. I emailed the corporate office the same day and still haven’t heard back from anyone. The app did not allow me to request a refund for the order. This customer service is terrible. On top of it all the one item that was received was soggy/watery.
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February 2024 by Ashleigh Tobin
This would be a 0 star review if possible. My boyfriend ordered me an arrangement with some balloons, a card, and some cheesecake for Valentine’s Day 2024. He paid extra for it to deliver on time. It’s been a week and I still have not received anything or heard anything from the company. He has tried calling both this location and corporate multiple times without any luck. They do not answer their phones. He has also tried emailing without any response. We will never order from here again. He spend $200+. He will be disputing this charge with his bank.
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February 2024 by Tay Ogundele-Ajibulu
Ordered for Valentine’s Day weeks ahead of time, and the order never came! I called the store several times with no answer! I tried the corporate number, and also did not get an answer! Eventually, I just drove up to the store myself and asked for a refund that I was told the manager would have to do and that he was not in waiting to see if I get my refund in the next few days will never work with to this location again.
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February 2024 by Jason Knott
I wish I could give this place a negative 5 rating.Did not deliver my Valentine order, won't answer there phone, won't return voicemails at corporate either.
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February 2024 by Michelle
Order not delivered, phone calls not being answered, voice messages left and no call back. Not a good look, Edible, not a good look at all.
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February 2024 by Yavia Gipson
It’s 7:05pm on Valentine’s Day I placed my order February 1st EARLY and website stated not out for delivery! Poor service! poor franchisee! poor business practices! ….ill be writing the CEO this is unacceptable. BEWARE DO NOT ORDER FROM THIS PLACE! I’m cancelling this order 7:10pm Day ruined!
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February 2024 by Connie Legg
If there were zero stars, I'd have clicked that. I placed an order on January 29, 2024 for an edible arrangement to be sent to my daughter's work place on Valentine's Day 2024. They were a no show! Terribly disappointed and will not be ordering with them again! I ordered from the Frisco location.
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February 2024 by Sales Meetings
Placed a platter order for some clients and overall good experience! We will be back
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February 2024 by Sam Bytheway
They were helpful and my order was delivered on time
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February 2024 by Jeremy Farley
0 stars if I can put that. Placed an order today at 10:30am, email says it’s only an hour delivery. it is now 6:40pm and it still haven’t been delivered and NO ONE IS PICKING UP THE PHONE!Do your business with Edible in McKinney NOT here
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February 2024 by Shweta Chawla
We ordered indulgence platters for our party and it was a big hit! The fruits were fresh and very sweet. Thank you for the great service!
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January 2024 by Fred Garbanzo
BLACK MOLD. Don’t order from this establishment or the Plano location. All orders through the Plano store just get sent to this Frisco location. The building is riddled with black mold everywhere. It’s in the air vents so it’s air born. Which also means it’s in the arrangements.
