-
February 2024 by JohnK W.
Wonderful Service! Drove my car Nextdoor to Caliber only to find out it was totaled. They helped me out and I rented a new Ford Expedition with only 35 miles. Great experience.
-
January 2024 by K K.
Be wary of this location and avoid at all costs. If you do rent with them for whatever reason, record / video every interaction with these employees, especially with Tyler Van Marter and Ethan. The people over here seem very friendly, but when your credit card bill comes, you find out that they're actually quite careless at your expense. Their employee Ethan and Tyler Van Marter have costed me around $400 extra! When you get a car they'll convince you to get damage liability waiver and that's exactly what I did. But they also have the option to take off the damage liability waiver on some days and reapply it when you need to. When you want to apply or remove the damage liability waiver, they'll do a full inspection of your car and give a verbal confirmation that they're taking off the damage liability waiver. Unfortunately, because of that, you don't have proof. And when I got my invoice from this location at Enterprise, they had charged me 30 days worth of damage liability waiver, and I had no proof to dispute it! And I understand that mistakes happen, but the manager over here, Tyler, I have no idea who made him the manager. When I told him that there was a simple mistake that I had essentially a few days worth of damage liability waiver on my cars that I rented out, what he said was that he is a good employee and wouldn't do that. Instead of mediating, he essentially pit how good of an employee Ethan was to how truthful I'm being as a customer. I have no problem paying the amount that I owe, but I can't pay for things I didn't ask for or owe.
-
January 2024 by mina z
Wanted to thank you all for the great Service ! Specially Tyler at frisco/ preston location for making everything easy and professional .Very thankful ?
-
January 2024 by Cathy Gonzales
Had a horrible experience with this location!
-
December 2023 by Leroy Cunningham
Employees are ⁵4 b
-
November 2023 by bud sattva
Tyler is AWESOME and hooked me up with a sweet a** Caddy CT5. Loved the car especially on the winding roads I was driving all weekend. Will return to this location again and again as I have always had great experiences with this team that works here. Keep up the great job.Walt
-
November 2023 by Alice C.
If I were you I would never rent a car with enterprise. We've had a vehicle for only four days before the car battery died. When it died and had to be towed it took them from 1pm till 8pm to get the vehicle leaving us stranded. It's the next day and we still don't have a new car and have been forced to stay in a hotel over night. Now they have told us they won't be delivering another car which has left us to be here for another day. Since every branch except near the air port is closed at 1 on a Saturday. if I were you. Save the stress and go with a different rental company as a whole !!
-
October 2023 by Chris Greene
Thought I was getting good service until I got charged out of the blue for toll charges. Never got an itemized list. No warning. Just hit me with a $98 charge and I have to assume it’s correct. Far more than I expected. I am done with Enterprise.
-
October 2023 by yang yu
Hi. I am very disappointed this location. was experience ever They give me the car unsafe to drive. The people stop me when I driving. And I went to back they give me hard time to change the car. And now I just know they give to me the car insurance not pay for that. I need pay my owne. When I getting the car. I didn't ask any update they give me that suv. Didn't tell me I need pay my own. I call the branch. The Jason very rude hand up me. You so disappointed .don't go this plce
-
September 2023 by Mayil S
Our car had a smoked in feelCarolyn went above to accommodate the change and helped out to get in to a car that was just returned as we had to drive out earlyThanks !!
-
September 2023 by Jennifer Smith
Unbelievable this the car they give to me. And tell me don't have any but this one
-
August 2023 by Brian Kavanagh
Only giving one star so that i can rate my experience. I would not recommend setting up a reservation for a vehicle at this location if you actually want a vehicle. Booked a reservation 6 months ahead to only find out there was not a car available to me and the only resolution was for me to book a new reservation on my own at the lovefield location which cost more for less days and i had to drive in 5pm traffic on the DNT to get the vehicle. This office is not competent. Do not recommend
-
July 2023 by Bill W.
Picking up the car was fine; the man that helped me was great. However, returning it was another story. One lady was sitting at the desk on her computer, not greeting anyone when they came in...not a word. I stood in line for 15 minutes, still not a word. Finally, I said, "Do I need to stand here for 5 hours, or can I just leave my keys". She in a very rude manner, said "Sir, I am with a customer", which she was NOT. So can I drop off my keys? She said you can leave them on the desk. Would it have killed her to tell customers that to begin with. If you hate your job so much, find another one. I have always used Enterprise, but this location is extremely slow and could give a crap about the customer. It's not Enterprise as a whole; it's this one uncaring, rude lady that hates her job and takes it out on the paying customers.
-
February 2023 by La Ch
I called this place multiple times and holding over an hour each time, only for them to hang up on me. When I finally got here, the employee Ryan was rude and had a bad attitude. He threatened to refuse service. He didn’t bother to apologize for their poor response and service. I am only here because the insurance company that was liable for their insured went through Enterprise. What a lousy experience. I would give a negative star review if I could.
-
February 2023 by Bora Nixon
I had a good experiance with them. My rented car was an almost new,clean and comfort chevy malibo.Employees( Ryan and Myles) were very kind , friendly and polite. ??Thanks .
