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August 2025 by Hemanuel Funez
Jada and Samia provided a stellar customer service experience! Great hires at a great store! Thank you ladies!
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August 2025 by Ewa Hasiec
Manager was rude at the front desk. Bad mouthed me and said that she is just trying to help me. She wasn’t listening to the girl that was trying to do my return and exchange. They should train their employees better. This is the second time that I was there and it took twenty minutes to do a return and exchange with the sales associate. To top it off the blazer I got and paid full price for was on the sale rack- only one and she told me it’s not on sale when the sales associate said it was 50 percent off. Will definitely go to another express in the area.
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July 2025 by Tania Kamali
That was a terrible customer service I ever seen, very rude! O my god! I was trying to exchange something with recipe! I bought them 4 days ago! Today is July 4th! She didn’t want to help at all! She was talking very bad in front of the other customers! Her name is Marta and she told me she’s the manager! I had bad experience with express before but this one was worse! I don’t know why they hired her as a manager! She was trying to scared me also! I shop a lot of places ! I never seen something like that before!
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May 2025 by jasmine dakota
Wish i could give minus 100 stars. I’ve never had such a rude experience at a store like I did at Express. I purchased a T-shirt, left it in my car trunk while I was out of town, and returned the very next day I got back—well within the return window and in perfect condition. Yet, the staff told me the T-shirt “stinks,” which is simply untrue. It was never worn and had just been sitting in my car. Their attitude was shockingly unprofessional, with no willingness to listen or understand.
I’m genuinely disappointed by how disrespectful and dismissive the employees were. If this is how customers are treated, I honestly don’t feel comfortable shopping at Express again. They need serious training in basic courtesy and professionalism.
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April 2025 by Jerry LeClerc
Had a great experience at the Express store in Stonebriar Mall! I was helped by a team member named Ash, and she was fantastic—super attentive, patient, and genuinely helpful. She made great suggestions, checked in without being pushy, and made the whole shopping trip feel easy and enjoyable.
It’s rare to find someone who really seems to care about helping you find what works, and Ash definitely did. Because of her, I’ll absolutely be coming back the next time I need to refresh my wardrobe. Thanks, Ash!
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April 2025 by Mahendar Reddy
I had a great shopping experience at Express Men today! Martha was amazing—she was super helpful, knowledgeable, and made sure I found exactly what I needed. Her friendly attitude and great recommendations made the whole experience even better. The store had a fantastic selection of stylish clothing, and the checkout process was smooth. I’ll definitely be coming back. Thanks, Martha
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January 2025 by Suyash J.
Lame reason for not accepting a return, after doing everything right. Try to avoid this place
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December 2024 by Treshea Long
I went to Express, only to find the doors closed. I counted five employees inside, so I called out and said “excuse me.” They looked back at me, but didn’t move—just stared. I asked, “Can you come over here please?” One employee started walking toward the entrance, and my husband asked, “Are y’all closing?” because we’ve heard about Express stores closing down. The employee then just waved her hand toward the closed doors, almost as if we were being ridiculous.
Lady, we can tell the store is closed! What we were trying to ask is if you’re going out of business! Instead, we got the response that the store would reopen on December 6th. We are new to the area, so we wouldn’t know if the store has been closed or anything.
I’m honestly baffled. How is a store closed during the busy Black Friday weekend, with no sign outside to inform customers that you're closed until December 6th? A little communication would go a long way, especially when people are clearly trying to shop. Just because the store is technically closed doesn’t mean you stop representing the company. You’re still on the clock, still getting paid, and still have a responsibility to be helpful and courteous to customers who might be confused or disappointed.
I hope Express takes this into account and improves both customer communication and service moving forward.
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March 2024 by Conrad Manry
Ash was a lot of help and was really nice. She was able to find the exact type of shirt I wanted and was awesome!
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February 2024 by Lynn Hendrix
The staff was very friendly and knowledgeable!They helped me find exactly what I wanted.Beautiful black dress!
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December 2023 by Beatriz Galvez
The manager, I didn’t catch her name but she has blonde hair is super nice and helpful. I had a great experience because of her. Thank you so much!
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October 2023 by Anish Choudhary
If you’re want to find good fitted clothes with better quality, I recommend it.
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October 2023 by Vivian Good
Great sale. The staff were friendly. Good me about their rewards program and signed me up. Great jeans, my son loved them.
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October 2023 by Monisha Kodali
Choose Express to express your love towards you as well as to your loved ones. Unique collection of clothing with more trendy and classy looks!Its personally one of my favorite brands!
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August 2023 by Paulette Gomez
First time there, had a really nice time.
