-
November 2023 by Jad S.
Friendly staff and super quick service on my Rolex. Excellent customer service10/10 would recommend to future luxury watch owners
-
November 2023 by Michelle H.
I had a great experience with this store. They adjusted 3 rings for me while I waited. They were fast, efficient, friendly and made sure the rings fit perfectly. I would definitely recommend and I will definitely use them again.
-
November 2023 by Charlie T.
I went in for a fossil watch battery replacement and was quoted $29 that included a 1 year warranty. Allen Village Jewelers does it for $15 and the service is quick.
-
October 2023 by Goutham Sesh
Awesome Team!! Front office and back office both are very friendly.. I need the watch next day for my party and they gave it 3 hours before their committed time :)
-
October 2023 by Liz L.
Went in for a watch battery replacement, they were very quick! Only 15-20 minute wait. There are options for your warranty, $30 for a year, $50 for 5 years, $70 for lifetime. When/if your battery dies, bring it back in and all the info they need is inside your watch, so no need to keep track of paperwork! Would recommend
-
September 2023 by John & Amanda
This was an amazing experience! They were very friendly and got our jewelry fixed right away and it was a perfect fit for my husbands wrist! We will always use them!
-
August 2023 by Daniel Park
I came in on a Friday around 12pm to get my watch links removed and was promised it would be done within the hour. I guess they were running late so I called them to check and was met with an extremely rude employee (Tony) who clearly was not having a good day. Came here out of desperation because the shop I bought it from was in a remodel and the watch a gift for someone. Very disappointing experience.
-
July 2023 by M R.
I received a call from Holly who works at the store and she did everything and more to rectify the situation. She special ordered a new watch strap that would fit and had the Stonebriar branch change out the strap they'd originally sold to me and ensure the new one fit correctly. Excellent work!
-
June 2023 by Russell R.
During the pandemic, I moved to the DFW area and needed watch repair. I found this place after the lockdown was lifted. They were professional and fast with services, and the pricing is reasonable. Just last week, they repaired a watch for me that no other shop had been able or willing to repair. I met the new owner, and she, too, is an amazing woman and l9ves seeing her customers satisfied and happy with their work.
-
June 2023 by Christopher Celsor
I took my Omega Seamaster (Quartz) there to get it’s battery changed and to get an estimate on installing a new bezel insert. I was informed that I would be contacted with a price before the bezel insert would be installed but I never was. They went ahead and did the work on my watch without prior authorization, for which they charged me $54. When the watch repairman was informed that I hadn’t authorized the service, he said, “OK. I can take it out if you want me to”.Their modus operandi is apparently to do work on watches and jewelry without authorization, aware of the fact that hardly anyone is going to tell them to go ahead and undo work they’ve already completed. They’re not honest people. My advice is to stay away.
-
June 2023 by Edward Su
Fast and great service. Very nice people.
-
May 2023 by Ivan Cuellar
Do not be deceived by the name of this company. I came here to service my watches, because of the good reviews, brought them in on a Monday for battery replacement. Usually, the service is a same-day service from what I have experienced in the past, but they told me it would take one day. Since I was there, I said OK, and they proceeded to charge me for a service that was not done, but I did it anyways. Though it was pricey for a battery change, I decided to do it and stick with quality service over cheap service, so I thought. They promised me a time frame of next day. Once I didn’t receive a call or texts, I contacted their support team and they could not provide me with updates, but stated I would get a text soon. jump forward to Thursday. Still nothing, called support again told me the same thing. Decided to go to the store on the following day, which was a Friday to get a refund, and instead of an apology they tried to blame this on me! Because I took a Watch, which I had unscrewed the back, in a attempt to service it myself and replace the battery. They try to say that I brought damaged watches, and that’s why they couldn’t service it, though it was in the very exact spot I left it in on Monday, watches weren’t even touched. at least admit to your bad service. Yup . Avoid this place
-
May 2023 by Cali M
The BEST! I had a chain that broke and they simple fixed it in 2 minutes. Wonderful friendly service and so quick! 10/10 will be back again for any issues.
-
April 2023 by Scott Evans
I paid for the Clean and Polish service in addition to the watch battery replacement. They forgot to clean or polish it. When I came back, she admitted they forgot and promised to make it shine. After waiting another 20 minutes, she brought it to me and it looked like nothing had been done. Took it home and cleaned it with a towel and it looks great. Don't think they did anything other than change the battery.
-
March 2023 by Kimberly McCain
Fast and friendly service!! Tony was awesome! We were there for a watch repair, but I also saw some of their custom engraving and it looked great!
