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October 2023 by Carrie Nelson
Was a disaster from the day opened to the day closed - 1 year.
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October 2023 by Raj
My encounter with Abhay Greg at FNBO's Preston Rd branch was highly unsatisfactory. His behavior came across as rude, unprofessional, and overly arrogant. I visited the branch with the intention of opening an account, but his attitude was so off-putting that I left without doing so. He reflects poorly on the bank's reputation, and I'm perplexed about why FNBO employs someone with such bad customer relations skills.
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September 2023 by Milad Meshkinian
Racist and incompetent employees!!! They blocked my access to my checking, saving, and credit card because of the country of my origin. They demanded to go to the branch to show my id to unlock it. They put something called OFC hold on my account even though i am a US citizen and have not traveled overseas for 4 years!!
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March 2023 by Karen S.
This is the worst bank in HISTORY. The have allowed fraud of 35k on my saving account. When I put a hold on it. They allowed it again. They said a hold wont stop anything. They should have been monitoring my account for unusual act ivy. They said the just didn't. There is this big DUFUS who works here named after the giraffe at toys R us. He is a LIAR, refused to let me withdraw my money. Told me I had to wait 3 weeks because they didn't have it. NOW THYE REFUSE TO GIVE ME CASH AT ALL. they will let every TOM dick and Harry have my money. NOT ME!!!!!!!!! FRAUSTERS HER!!!!!! LIARS, CONS... STEALING MY MONE.
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December 2022 by Eric Chaney
This banking experience is BY FAR the best I have ever been through. It was super easy to set up and Aaron Boliver was AMAZING! I found my new bank for life! Aaron should get a raise for how professional and accommodating he was! Thanks FNBO
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November 2022 by Elisa Woo
Horrible customer service. I called and the person I spoke to kept cutting me off and didn't even let me finish a sentence before he declined to help me. HORRIBLE!!!
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June 2022 by Valerie Y.
I find this bank to always be ready for you. I rarely see customers inside, generally I'm always the only one inside for help. It is so quite and still in there. Not busy or rushing around. The only problem I have is wanting to get a larger bank vault box and have been unable to for several years. There is no waiting list to keep you notified, just have to keep pestering them daily for a certain size and I don't have time for that. They say they are solidly booked on the box vaults. Rare to have one come available.
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December 2021 by JBz 27
Rules and conditions of this bank are rubbish. Better join Bank of America, Chase or Wells Fargo bank
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November 2021 by Keith Maltbie
Credit card from this company will charge you for cash advances On purchases and will not work with you do not ever get this credit card better credit cards out there for sure
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October 2021 by Matt Leslie
Have a credit card that’s started at 12k and after few months they lowered to my balance. Then I paid a bunch down and they lowered my limit to my balance again. Complete credit score manipulation. Got no where with the customer service rep.
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October 2021 by Mahmoud Far
fnbo is the BEST bank I have worked with ever. In fact it is the first bank I opened an account with back in 1978 in Fergus Falls, MN . But after I left MN to other states I have lived in, I did not see any branch until 2016 as I was on Preston Road when I saw the green and white logo and the words First National Bank ?it was like I had won the lottery. And when I went inside and it was confirmed that it's the same family owned bank as it was back in 1978, there was a sigh of relief that I didn't have to work with the big banks and all the fees etc...No more.OSCAR is a great manager, he listens and he cares. He gets behind the counter and helps you with anything that you need just as one of the great tellers he has at this location. This bank has been around for 180 years, and I promise that I will not be going to no other bank. These guys at this location treat you as family and greet you as you open the door. Great job Oscar and the rest of the good people working at this location.??????????
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June 2020 by Tom Thomas
Be careful, when you swim with the sharks you will get bit! Used to have a credit card with FNBO, fell behind, they turned it over to collections, I agreed to their payment plan and then they filed suit against me in the middle of the pandemic shutdown. Thanks FNBO
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May 2020 by Jesse Puri
I have to say, Oscar is extremely condescending, and I agree with the last review. They are a decent enough bank but they don't care about business or value the client, which is an expectation of a smaller local bank. I've had good dealings with the Plano branch, but Frisco has been a nightmare. Going to close out all my accounts soon... Too many other good banks out there that are fighting for business.
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March 2020 by Saba Fathima
This used to be a good place with polite people. That has changed. Oscar in this branch who I believe is the manager was extremely rude and insulting. He wouldn’t answer any questions I had. I wanted to know the limit for cash withdrawal and he suggested I closed the account tomorrow and that he would mail me the check. Claiming that I am withdrawing for no reason. I feel extremely insecure with this bank now. I also have a safe box with them and he said he just needed the id of the person whom I wanted to add. I mean no signatures or person required to be there? Oscar was just being a pain. Very absurd and unprofessional. They will loose customers because of him/her.
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January 2019 by Ahab Haddad
I've been a customer for almost twenty years. I moved states and never switched bank. Always curious, professional and helpful. I love going there. The staff takes the time to greet me and call me by name. I don't feel like an account number holder. I feel that this bank has been a part of my family for 19 years.