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January 2024 by George M.
Nice guys but a total rip off. They sold me 200 Buffalo silver rounds for more than $7 over spot.......buy from SD Bullion instead. You'll save hundreds of dollars and get more and better metal
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December 2023 by Kat B.
Guy was completely unprofessional, short and rude. Was brushing me and my partner off, and sarcastically answered our questions. Wouldn't recommend coming here.
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October 2023 by Terry Placker
I have had the best experience here.I work closely with Alex, Richard and Donna. The entire staff is absolutely amazing.I was able to get my wife her dream Rolex as well as my best friend got his new watch here as well.Rather you are selling, buying or just need your jewelry cleaned or repaired I’m telling you that this is 100% the place to go to all of Plano, Frisco in the surrounding areas.We now have the most amazing jewelry store that will take care of us and treat us like family.
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August 2023 by Lynnette Whitney
Couldn’t have asked for better experience. Your go to place for help with precious metals. I do plan to return often. Thank You Richard!
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July 2023 by Liren Jones
I went in to get a piece appraised by Richard, who is very honest, pleasant, and knowledgeable in his respected field. I felt comfortable from the moment I sat down and I appreciate that he isn’t greedy and doesn’t gatekeep possible alternatives for you to get the most out of your jewelry. He explained my piece to me and even let me look at the diamonds up close through the magnifying glass. Based on what he showed me, I will say my appraisal was not only extremely fair, but also it was very easy! Richard also shows me his custom portfolio and WOW! He is extremely talented, creative, and truly an artist! He creates some of the most beautiful pieces I’ve ever seen! You can see how much care and detail goes into every piece he’s created. 10/10 experience for a first timer doing any appraisal, also hopefully I will have my engagement ring customized by him! Thank you Richard!!!!!
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July 2023 by John W.
Excellent business! The staff is very courteous, and patient. Some of the other local jewelry stores are very rushed and dismissive. I sold them some Eagles and they gave me the best prices from the other places I went to. Also, if you're in the market for a pre-loved Rolex, they have a decent selection of DateJust and GMTs.
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June 2023 by John L. Bengfort
Pleasant to work with, but charges a premium to buy silver at spot or less (8%). Others do not charge this premium.
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May 2023 by Karen Cockrell
I’m giving a 2 star only because I’ve been here before and purchased an item and the customer service was great however today I walked in the store a young lady was at the door assisting a customer and she walked over to the cases where 3 ladies were inside talking. They did not acknowledge my presence and the young lady had to ask them to help me hmmm i informed the lady that I wanted to sell my ring, she said OK which I might add she was pleasant she said you go over to that counter over there and I said OK I thought so I walked over to the other counter and I told the young man what I wanted and he asked if I had ever sold anything and I said yes, I handed him the ring and tried to give him information about the ring and he said he didn’t need it. My ring was appraised I have a certificate of authenticity and this guy said that he could offer me $200. I asked him was he serious and he said yes “slap in the face” I said this ring cost thousands of dollars he said all I can offer you is $200 as if it was costume jewelry, so to me he either does not know anything about jewelry or you guys think that people are just idiots when they come into your establishment. I have bought and sold jewelry for many years and this was a total insult. The gold alone would have gotten me 200. Bottom line please don’t think that everyone is oblivious to your tactic of cheating someone out of the true pricing of their item. Smh 200 dollars unbelievable
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May 2023 by John L.
These guys were amazing to speak with and knowledgable. They help guide and educate you through the purchase. Look forward to visiting them more. Excellent source for silver stacking!
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April 2023 by Adam Purcell
Best shop in the DFW Metro Plex. Richard and Donna were such a pleasure to do business with. They are so knowledgeable and welcoming, I can't fathom shopping anywhere else for my jewelry and watch needs.Thank you so much
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March 2023 by Laura J.
I would not recommend selling your jewelry to this store. The owner is rude and unprofessional.
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March 2023 by Alexandra Iovino
I'm so grateful for finding this place! I've never known much about jewelry or what to expect in the process of finding a setting for a stone. I received a black diamond and some gold rings from my cousin who is in hospice with terminal cancer. As one might expect, this was an emotional situation, and after going to multiple jewelers for information on how to have the diamond set, I was pretty discouraged. By the time I came to Frisco Gold and Silver exchange I was expecting another jeweler to make me feel, for lack of better words, like a complete idiot. I'm happy to say I was wrong. Richard was not only kind and understanding, he helped me find the perfect setting for my stone. It was finished quickly and my cousin was able to see it before his passing. I can not thank Richard and Frisco Gold enough. This ring will be cherished forever. I highly recommend this place! And I will be returning !
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February 2023 by Kevin White
Wanted to purge myself of some items to get mental closure. Took them a o Frisco Gold and Silver Exchange. Really nice people. Great experience and expertise. I would recommend!
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February 2023 by Johnny Russo
Very knowledgeable in what you bring in for jewelry and it was a great experience.
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January 2023 by MJ & Leslie
Reputable!! Honest!! Fair prices !! Friendly Staff!! Thank you Richard! We will be back!! This is the real deal !!
