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October 2023 by Sebastian Nosrati
It takes a lot for me to write a 1 star review. I was being charged excessive fee's, trip charges, and undisclosed fee's that Frisco Pool told me were part of my pool cleaning fee's. I trusted this company. They broke my trust and abused my credit card and racked up excessive fees, charges, and trip fee when I was told the $199.00 charge included their weekly cleaning and chemical balance. I tried to get copies of invoices for months for the 2023 year. Travis and his office staff took 2 weeks to get me invoices. Then on the invoices that they said they had mailed me, "which was a lie", because Travis said they placed in my mail box after every cleaning, but their office lady who is the rudest lady, said they were mailed to me. They screwed me on hundreds of dollars of hidden fee's without a contract. Fee's like 5th week cleaning for an additional $65. Their $190 fee only covers 4 weeks of the month. Also, when asked about a trip charge they said they charge a $65 fee to write an estimate on any items that needs to be replaced. However, I called another reputable pool company and they said my pool equipment is working perfectly fine, and I have 2-3 years before anything needs to be replaced. Be ware of this company. Make sure you ask a lot of questions about their fee's and what it covers. Make sure you get a contract, because they do not have a written contract. It's word of mouth, and they do not hold their words. Be careful giving them your credit card. They will run charges without contacting you first.
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October 2023 by Scott Thompson
So I have been using this company & Travis and his son for some time now. Lately I noticed my bills kept going up and up. From $190 "the original promised price to $365 a month. I kindly asked Travis to get me invoices for the last 5 months to see what I was charged. He immediately got defensive, and said: "We're not trying to screw you". That to me was a red flag. After 2 weeks of waiting for the invoices. They send me invoices showing they raised their prices for supplies, trip charges, and 5th week cleaning. They never disclosed these fees or charges with me. I called to go over the fees with Travis. He said his son placed the invoices in my mail box every month. That was a lie. Then their office Lady Valerie said they were mailed out to me. That was a lie. Then she said they emailed them. They did not have my email until today 10/03/2023. I'm writing this review, because I want to warn everyone to ask for a contract. Frisco pools does not have a contract. Get everything in writing, 5th week charge, $65 trip charge for work they charge $165 for, and much more. Needless this is a company with pool business systems, poor communications, and weak leadership & weak team work.
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October 2023 by Valerie Young
My name is Valerie and I work at Frisco Pool Service Inc. I would like for everyone to know that the review posted on Google by “Scott Thompson” is a fraudulent review and contains false allegations. We do not have nor have we ever had a customer on service by this name. This was actually posted by a disgruntled former customer that we canceled from our service route because he has been sending vulgar, verbally abusive and threatening emails and texts. He wants to hide his identity due to the fact that he lives and owns a business in Frisco.As far as business practices are concerned, all customers are notified by mail in advance regarding any and all changes in billing or pricing. This former customer was also notified in writing by mail in advance regarding any and all changes in billing or pricing of his service.We value our customers greatly, however, we will not tolerate slander, abuse and threats.
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October 2023 by Mauricio Travesí
Amazing Job! They came on time and left my pool sparkling. Personal was very polite and knowledgeable with all my questions.
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October 2023 by Angie C.
Great service and very helpful fair pricesHighly recommend ?
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October 2023 by Karla Rivera
Great service! Efficient and very professional.
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August 2023 by Kevin Cannon
Great job guys! Got our here fast & saved the end of our summer! Quick, but more importantly - GREAT communication. Good prices; explained what was wrong, the fix & warranty. Thank you!
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May 2023 by waderichb1
Hey just wanted to leave this for people to hear, had a few things needing repair on my 15 year old pool here in Frisco and Travis and his assistant did a great job. Fair pricing, quick service, and professional. Really appreciate his expertise and highly recommend.
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October 2022 by Alex Sanchez
The best pool service around the area.
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October 2022 by Chelsea Sanchez
Great service and people.
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October 2022 by Warner A
If your pool service is as bad as your employees driving I'd demand a refund. I passed your guy then he passed me to get in front of me to slow down, then he would not let me pass by getting into the lane I wanted in. Shows a character problem, no?
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October 2022 by Deathtodiablo
They did a great job and arrived at requested time would recommend