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September 2024 by Erin Squiers
Kim G is the BEST. I come here just for her facials. I haven’t done a massage here yet but I just signed up for the membership so I absolutely will
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September 2024 by Madhuri Suthar
Thank you Juliet for making my day! That facial was the best I have had in life. Everything about the facial was simply WOW! Every step done so meticulously and with utmost care to the customer. And thank you so much for all your valuable insights. You are amazing at what you do. ??? ?? Also the front desk staff is very polite.
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August 2024 by Selina
I am thrilled to have had the opportunity to create content for Hand and Stone, specifically focusing on their facial services. Working on the campaign for such a reputable brand was an incredible experience.
During my visit, I was lucky enough to have Kim G as my aesthetician, and I must say her expertise and attention to detail made the content creation process smooth and enjoyable. Her facial treatment was exceptional and left me feeling incredibly satisfied with the results.
The whole experience at Hand and Stone was top-notch, and it was clear to me that their commitment to providing their clients with a relaxing and rejuvenating spa experience is their number one priority. From the serene atmosphere to the professionalism of their staff, everything exceeded my expectations.
Creating content for Hand and Stone was truly a pleasure, and I am grateful for the opportunity to work with such a distinguished brand. Thank you to the entire Hand and Stone team, and a special thank you to Kim G for providing me with exceptional services. I look forward to the possibility of collaborating on future projects with this amazing brand.
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August 2024 by Sean Hill
Christopher is fantastic! Management there is very involved in making sure al guests have a fantastic experience! Thank you all
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August 2024 by Sofía Castillo
The receptionist need better training. I’m very disappointed and frustrated with my experience. First of all I called early in the morning at around noon to schedule an appointment along with my boyfriend. I specifically asked to be scheduled for a facial and a massage for two people. The person on the phone asked me twice for what I wanted and I had to repeat myself which is understandable and I was very patient with her. She got my basic information and didn’t ask me for anything else. 45 minutes later I get a call from the same girl to inform me that she didn’t have an esthetician available for the time that she scheduled us at 4pm but that she had something at 6pm. Me being understandable agreed to be okay with changing the time. When we arrive at 5:45 we sign paperwork and then she asks me and my partner who’s getting the facial and who’s getting the massage ?. I immediately inform her that we are both here at the same time for both the facial and the massage together and then she gave us the clueless face. She then ended up telling us that she has a spot for both of us so we were ok with that. We ended up waiting almost 15 minutes after we arrived to actually get sent to the back which again understandable. When I personally got the actual massage it wasn’t great, I was pretty disappointed simply because what I wanted the most was to focus on my back since I had a lot of pain prior to coming in and the main focus seemed to be on my feet and legs instead of my back. As far as my back there was hardly any pressure what’s so ever so I felt nothing and no relief afterwards. I don’t know if that’s because I had to physically inform her that in person but I wrote it down on the sheet that asked me for the pressure preference and my preferred focus on my body, so I would have thought that was enough information. Which It ended up being the complete opposite. Aside from that, the male and female who did our massage was very kind. So we tipped them very generous at the end of the day. We got to the front and another receptionist got our payment for the massage and then told us to have a good day. But we told her that we where supposed to also be set for our facial and she said that the girl who originally scheduled us made a mistake and didn’t have us scheduled for the facial. At that point me and my boyfriend where so over it and wanted to leave. I was offered a discount but at that point I would have preferred going elsewhere where and not ever have to go through that again. Overall because of the inconvenience, it completely ruined me and my boyfriends day, which we where very much looking forward to this experience and it was not good service from the blonde young lady receptionist to be specific, the other girl wasn’t involved and did her best to apologize but again we aren’t happy and I don’t want to return. This is long but I’m very detailed and I definitely don’t like leaving bad reviews but this was not okay and it wasted our time and money. Do better.
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August 2024 by Brittany Mohn
Kirk was fantastic, some days I can’t handle a ton of pressure and some days I can. He did exactly what I needed and it was fantastic
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July 2024 by Jess Humphrey
Racist workers
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July 2024 by krisi delacruz
Austin was amazing!!!! Best massage ever!!! Thank you!!!!
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July 2024 by ADJI MBAYE
This was my first time at Hand and Stone and it was AMAZINGGGG!! Ferell was really great, took care of me . My whole body was in pain from working out consistently and I had an Acl surgery in December. The service was great, I haven’t felt this relaxed in a while. I definitely recommend this place and I will definitely be back.
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July 2024 by Nicole Liljestrand
Ferrell is the most amazing massage therapist I have ever seen, and I’ve been to a few. He finds knots and issues that I don’t even know I have, but after he’s done I feel so much better, it’s like night and day. It always amazes me just how much better I feel when I leave!
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July 2024 by Cari Dees
Myself and two of my girlfriends came to celebrate my birthday. Great experience from start to finish. Very relaxing massage and overall quality customer service. Thank you to my massage therapist - Kurt!
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June 2024 by Mayelli Wilson
I don’t recommend this place at all. First couple of visits everything was great, I signed up for the membership and have been going there every month and I always add services to my appointments.
Well the last visit I had really ticked me off given the amount of money I’ve been spending here, I paid for an hour facial, and the total time spent was 35-40 minutes. The esthetician said she saved time for a consultation where she pretty much gave me some samples and told me to try them which took less than 5 minutes. I reached out and got a small discount so I was satisfied and was going to keep my membership and future appointments, until- H&S charged me for my monthly facial which I had just gotten and already paid for. I immediately called and Kiley said she’d refund me. Kiley ended up shorting my refund and I called back and she said she’d refund the difference. I have called back and emailed and she is not responding nor giving me a refund for services that I never used. I had to call my bank and dispute the charge because I can’t get this resolved through Kiley. It is very unfortunate that I am going to have to find and call the owner of this place so he can know the unprofessionalism of kiley and her team. I will never spend a penny of my hard earned money here again. Please don’t come here unless you like wasting your money.
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June 2024 by Cecilia Garcia
Ferrell did a fantastic job when you come please ask for him ! You won’t regret it
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June 2024 by Doanh Truong
I had my facial with Kim G today. Very very pleased with her service. She took great care of my skin. Will come back next time for a facial with Kim!
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June 2024 by Henry LaGrone
Had an Amazing experience with Ferrell his attention to detail to my issues and working out the Kinks! I highly recommend him for your therapist!
See you in a few weeks!!!
H
