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January 2024 by Zooey Nguyen
My car was needing an oil change but I was away from my home dealer so I decided to come to Hendrick VW while I was in this side of town. The appointment was easy with a few minute call. At the first slot of the day, Colby greeted me with a big smile, checked my car details before sending me in to the lobby to wait while he was taking care of my car. Total time since I came in and headed out was 40 minute. It is a lot faster than I expeteced. The service was great, multi point inspection included to make sure my car in good shape, he test drove it after all services were done. I can't thank Colby enough for providing exceptional customer service and his expertises on helping me with my Taos. I highly recommend this dealer and special thanks to Colby.
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January 2024 by Eric Campbell
I was in the market for a new vehicle and walked in to Hendrick VW last Friday. I met Jake and he was great from start to finish. Knowledgeable and friendly. For the record, I hate car shopping, and the process and service were seamless. Also, wanted to mention Patrick in Finance who was friendly and attentive as well. Great experience all around; thanks again for such a positive experience.
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January 2024 by Lianne Nembaware
Yesterday I had an experience that reinforced the true meaning of “sell the problem that you solve and not the product”. As a person in sales myself, I was at the other end of the stick and what I experienced was nothing short of a “wow” experience. From the moment my family walked into Hendrick Volkswagen dealership, we knew we were in good hands with sales consultant Jakes Johnson whose demeanor and geniality exuded a high level professionalism and genuineness. He listened so well to our specifications and surprisingly suggested exactly what we had in mind. He diligently explained the features of the vehicle, the pros and cons with so much clarity leaving us with very few questions. Jake was not on a mission to sell us a vehicle that would earn him the highest commission but a vehicle that would “solve our problem” - economic, comfortable and practical but still elegant. Not only is he passionate about what he does but, he is patience personified, an active listener, empathetic, honest, and more - notwithstanding the fact that it was at the end of his day and towards their closing time.Great service, very clean premises!
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January 2024 by Meagan Nicole
Can’t say enough good things about George Strong and Hendrick Volkswagen of Frisco. A no hassle process with staff that respected my time as a customer and got me in and out of there with a vehicle I love! I would totally recommend this dealership and George specifically to anyone looking for a positive car buying experience!
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January 2024 by Kathryn Moore
Darius made my car buying experience exceptional. His kindness and helpful attitude stood out, answering all my questions. He went above and beyond, making the entire process smooth and stress-free. Thank you Darius for making this car buying experience a great one!!
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January 2024 by Megan Lasuzzo
Orlando truly made my service experience exceptional. His kindness and helpful attitude stood out, ensuring that I felt well taken care of. He went above and beyond, making the entire process smooth and stress-free. Kudos to Orlando for making my visit a positive one!
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January 2024 by Alex Crompton
I had the best experience at Hendricks Volkswagon! My salesman, Ray, was amazing! He was knowledgeable, respectful and helped me all the way through this big purchase!!! Thank you!
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January 2024 by Mitch Webster
First Class Operation! My wife and I just bought a Certified Pre-Owned 2021 Tiguan R-Line from Hendrick Volkswagen of Frisco. Our sales associate Jake Johnson was the consummate professional. He was knowledgeable and helpful in every step of the process even following up several times after we purchased the vehicle to check on us. Everyone at the dealership was friendly and attentive. The car was immaculate, easily one of the best condition pre-owned vehicles we saw and believe me we looked all over North Texas. I will absolutely buy another vehicle from these guys in the future and I will recommend Hendrick Volkswagen and Hendrick Motors to anyone.
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January 2024 by Pramila Devineni
I highly recommend Jake Johnson to anyone seeking a knowledgeable, honest, and customer-centric car buying experience. He truly set the bar high in the industry.From the moment we stepped into the dealership, Jake greeted us warmly and took the time to understand our needs. His extensive knowledge of the different models and their features was truly impressive. He patiently answered all our questions, guiding us to find the perfect car that suited our preferences and budget.What stood out most was his transparent approach ~ always prompt and clear in responding to our inquiries, ensuring there were no surprises during the purchaseMoreover, Jake demonstrated flexibility during negotiations, making sure we felt comfortable with the deal. His professionalism and willingness to accommodate out requests made the experience truly enjoyable.The efficiency of the transaction was remarkable. Jake ensured everything was in order, respecting our time and ensuring a timely completion of the purchase.
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November 2023 by Ivan S.
Ricardo Bolanos is your guy if you're in the market for a new car. Hands down one of the best salesman we've had the pleasure of doing business with. Made the process super smooth and easily!
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November 2023 by Daisy H.
Ricardo Bolanos is your guy if you're in the market for a new car. Hands down one of the best salesman we've had the pleasure of doing business with.
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November 2023 by TJ McCoy
My whole family drives VWs (Passat, Atlas, GTI, Beetle) and this place has encouraged me to switch brands. I’ve purchased 3 cars from Hendrick and after my latest experience I plan to take my business elsewhere. My certified preowned vehicle had major issues, and their service department neglected to look up the coverage we bought with the car — charging 2k to tell me I’d likely need a 11-18k engine swap. They even recommended I pay to have the engine replaced and take it to a different dealership to trade it in. The straw that broke the camels back was that after three weeks of service they left this surprise for me in the back seat of my vehicle! Shop Hendrick at your own risk.
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November 2023 by Fatima Shibli
I had a fantastic experience at Hendrick Volkswagen dealership. From the moment I walked in, the staff was friendly and accommodating. The sales team was knowledgeable and helped me find the perfect car that fit my needs and budget. The whole purchasing process was smooth, and they made sure I understood all the features of the vehicle. I also appreciate their commitment to customer service and follow-up to ensure I was satisfied with my purchase. I highly recommend Hendrick Volkswagen for their professionalism and excellent service.
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November 2023 by Nikki Swoger
They took the time to understand my needs and preferences, ensuring that I found the perfect vehicle without any unnecessary complications. The dealership's customer focus was exceptional. They were attentive, friendly, and genuinely cared about my needs. John & Jeremy’s dedication to providing outstanding customer service made me feel valued and appreciated.Overall, my experience was nothing short of great. The simplified process, integrity, customer focus, and overall commitment to excellence make them a top-notch dealership. If you're looking for a dealership that values your time, treats you with integrity, and prioritizes your satisfaction, I highly recommend Hendrick Volkswagen. You won't be disappointed!
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October 2023 by Marianna R.
I love everything about this dealership. The people are so nice and attend you immediately, get straight to the point without wasting your time (trying to get you to buy things you don't want) they truly help you find what's best for you instead of pushing you to go past your budget. Have so many benefits and Ricky is absolutely amazing. Ricky helped me, and was able to find 3 cars within 5 minutes of me giving the information needed to find a vehicle I liked. Of course I had to go with a 2021 Jetta with synthetic leather seats, at a great price with low mileage, and a great warranty. He got me everything I asked for, but anyways, thank you Ricky, and VW Frisco!!