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September 2023 by kim williams
If I could give less then 1 star I would. While I was going through a divorce Nick made the process of getting my own policies even more of a nightmare during an already stressful, sad time. I asked multiple times to get quotes from several companies and was provided with only one option. I initially planned to stay with the company but was confused after multiple inquiries why the other options were not presented to me. I felt very capable of making a decision on who to go with on my own but that was not allowed for me. It made me feel like because I was a women he thought I was incapable of making a decision or that he thought he knew what was best for me. As well when I did choose a different company to go with Nick insisted that I needed to give him a copy of my dec page in order to be able to cancel/remove myself from the other policy. He was asking for information that was not needed and I am not sure why. In addition, I was suppose to get a refund check from the cancelled policy and have yet to receive it. I have reached out multiple times to Mary for information on this. And either she has not responded or has responded and said she would get back with me and did not. Super frustrating.
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August 2023 by DON BERRY
We've used the HI Agency for ten years without any problems or hassles. Recently I asked Kim for better rates on our home and auto policies, and she saved us $1350!! This agency is very customer oriented, sincere, and professional.
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February 2023 by Debrah King
Nick Klein with HI Agency is the best insurance agent anyone could ever have when your home has a flood or when you are renewing your annual coverage. After our home flooded on December 23rd he handled the claim immediately and followed up on Christmas Eve to see how we were. Nick is professional, takes care of business and genuinely cares about his customers.
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February 2022 by Donald Branen
I didn't even know there were agencies like this and i honestly don't remember how i met Clay. But I've been using their services for many years now and i cannot recommend it enough. Not only is working with Clay directly a pleasure, i have never spoken with any person at the agency that didn't sound professional and informative.
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February 2022 by Victoria Colhouer
They are great! Fair, honest and accommodating.
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February 2022 by Andy Lutes
As many others have said, never had a bad experience with these folks. Nick is the man! He's helped me multiple times in many ways, including with urgent requests due to my own incompetence. Highly recommend!
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February 2021 by Lorilei Miranda
I love this agency!
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February 2021 by Bailie James
I haven't had a single bad experience with HI Agency. Everyone is very quick in their responses, very knowledgeable, and always friendly. I refer all of my friends and family and will continue to do so!
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February 2021 by Alicia Holigan
Best agents around!!
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February 2020 by Phurnox
If you need anything for your insurance needs HI Agency has an option for you. Commercial and Personal insurance needs all under one roof.
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February 2020 by Jennifer Alvizo Vega
I never realized what a difference having a local agent really makes. I don't miss calling 800 numbers and sitting on hold repeating myself to multiple representatives before getting help. Nick Klein has always been available and ready to assist in any and every way needed. Couldn't ask for a better agency.
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February 2020 by Liz Ourecky
Nick is awesome! He is super helpful and always trying to find ways for the customer to save money and still keep the value. He is very responsive to emails and when he is not in the office he is good about letting another team member know what is going on so they can help you out! Highly recommend!
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February 2020 by Melanie Connally
I have 3 policies with HI now and couldn’t be more happy! They are quick to respond to questions and the rates are great! Thanks Michael and Nick for great customer service?
