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February 2024 by Shmelia Hicks
Found three good rugs for a decent price store was clean and organized.
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February 2024 by Gloria H.
Nicolas in the framing department was a huge help when trying to frame my son's university diploma. He knew more than just one way to spend my money wisely. He didn't pressure me into buying the most expensive frame. I'll go back to him when I need to frame anything else in the future. Thank you very much for your kindness and great assistance, Nicolas!
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February 2024 by Animesh D
Clean hobby lobby store with items in stock. The items on sale are clearly marked. There’s plenty of parking outside and the store is neatly organized. The restroom is clean and staff is courteous. The price is competitive to the other store and there are lot of craft items available. The checkout is quick.
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February 2024 by Angel Chandler
Today I didn’t not have a good customer service experience with Taylor ( mgr that worked the door). There was only one cashier and a line. We waited in line for about 1in before making to the register to empty 3 carts of decorations. A little less than half way through Taylor came up to the cashier to suspend our order . Keep In mind the counter was still full as the store only keys in the purchases so it takes a while. At this point Taylor calls for one additional cashier. She arrives to the station next to us. Again, our current cashier is continuing to ring us up. Also note that there’s still a line behind us. The manager Taylor continues to tell people to go to the other register as the line increases, but additional back up cashier was not called after the first initial. But this time an older couple came up and kept looking in our basket, making conversation about three minutes later the manager then tells her to stop ringing us up and have us go to the other register and suspend our items. Keep in mind the short space that the cash registers used to pick up the items to hand Key in I’ll had to be moved to the additional register by us. Why did we have to move? She said because this line is only for returns or exchanges. I asked her if this line is only for returns and exchanges then how come the previous six customers before we made it to the counter and before we started ringing up halfway through we’re not having refunds or exchanges. She could not answer the question. She continued to tell me that we need to go to the other register and move all of our items. The older couple in the back we had seen go up and talk to her a few minutes earlier at this point Taylor made the decision to have us move so they can bring up the older couple that was returning two jars. Keep in mind we had $1000 worth of Decorations. We were still waiting to be serviced at the other register and that same line that they had us moved for now had another line keep in mind they’re still only two cashiers. The same line that we were removed to because they can only do returns or exchanges were now ringing up again, and no one was doing returns or exchanges. I also asked the manager Taylor how come she couldn’t assist ringing up and she told me that she couldn’t. I asked to speak to a manager and the manager was very helpful. She did apologize for Taylor ‘s behavior and said that Taylor did not handle the situation appropriately. A few minutes into talking to the manager. Another manager approaches and has Taylor get on a register. Register.I do appreciate that it was rectified. I don’t see how Taylor is Manager if she doesn’t know how to handle the situations and make decisions. Not only when I was asking why we had to move she says well apparently we’re shortstaffed today. Which contradicted what the manager said, and saying we have five cashiers, she should’ve called for more back up. Acted inappropriately to customers in order to please another customer who could’ve waited in line like we did in the other customers. I understand there’s different levels of training, thinking, customer, service, and knowledge, however; this was not acceptable, and she needs to be retrained. I don’t want to make it a race or age thing, but it was definitely a concern. Even the rationale about why she couldn’t ring up didn’t make any sense because she ended up on a register, after they had his move, they continued to ring up, and there were no returns or exchanges, and I took footage. Overall, this is always been a great store with great experience, but I feel like I should share this and hope that leadership, district, managers, and regional managers. Take note to this and do better training. I don’t think Taylor has enough experience to be a manager based off of what I seen. I don’t think she has enough experience based on what she was explaining to me.
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February 2024 by Dana Freeman
My all-time favorite home goods store!!! Best selection, good merchandise, frequent discounts, and sales. Prices are much more reasonable than Michael's.** Expanded offerings available online; more than what is in-store.**
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January 2024 by Ajay Vemula
Amazing selection, super clean and friendly staff. Our goto place for angel Artists painting stuff. A bit expensive but Completely worth it. Will visit more...more..
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January 2024 by Michael Hallford
Nice large store. They carry much more than other stores and the people who work there are quite friendly.
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January 2024 by Hector Flores
Cool my 1st time there. Cool
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January 2024 by Ms Tree
This location is very well stocked with Christmas decor. Great prices and wide variety are well organized. The aisles are sectioned by colors and themes, which make shopping easy. The sales representatives are helpful as well. The young lady got a ladder and checked to find some flowers for me. Not only did she bring me some, but she also made room and restocked the self in case I decided I needed more.
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January 2024 by Trenton Larkin
This has always generally been a really great location with very friendly staff.
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January 2024 by Frisco Consumer
The store opens at 9:00 AM. I went in to Have Framing done. No one in the Framing department. I asked a lady to call someone to Framing. No one in the department. The employee asked Amber "The store manager" if she could help me. She said no. The framers come in at 10:00. Amber the pathetic store manager did not talk to me at all. She refused to help me. She should NOT be a manager of any store. She is rude and unprofessional. I have shopped here for years. Love Hobby Lobby. They need to fire Amber and get a real and decent manager. Amber is a horrible manager with no people skills at all.
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January 2024 by April Lyn Jennings
Great things on sale
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January 2024 by Janet Cristina Gutierrez Guerrero
Excellent attention! Paradise for people like me who love fancy things!
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January 2024 by Pallavi S
Great collection
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January 2024 by Michael I.
The store opens at 9:00 AM. I went in to Have Framing done. No one in the Framing department. I asked a lady to call someone to Framing. No one in the department. The employee asked Amber "The store manager" if she could help me. She said no. The framers come in at 10:00. Amber the pathetic store manager did not talk to me at all. She refused to help me. She should NOT be a manager of any store. She is rude and unprofessional. I have shopped here for years. Love Hobby Lobby. They need to fire Amber and get a real and decent manager. Amber is a horrible manager with no people skills at all. I called the Hobby Lobby Corporate office in Oklahoma City and was told all managers are trained in Framing and she should have helped me.