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November 2025 by Sampath Kumar
Good service
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July 2025 by Maryam Edris
love their clothes usually it’s a bit hard to find modest stuff but like still rly cute
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May 2025 by Nidia Adriana Lara
Very poor customer service and store is very messy
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December 2024 by Jennifer Gatlin
found everything i ws looking for along with great staff
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December 2024 by Veysel Akyol
This is the worst retail shop in Stonebriar mall, they refuse to use their own coupons, so called manager made up the rule costumers can’t use third party coupons. This is rip off, keep away this place.
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December 2024 by Prova Islam
Customer service is bad. They prioritize store policy over customer needs. I brought over size plants which is no use for me. They could have been little kind and given me store credit I often buy from Hollister. They did do that little favor to me. I won't buy anything anymore from Hollister.
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July 2024 by Matha Goram
Couldn't find the desired size despite a second visit in two weeks.
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July 2024 by Ibrahim
very good and nice clothes
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March 2024 by Sonya Kabali
Unacceptable service. Waited 7 minutes for a return while other employees play on their cell phones. Unfortunately I'm sure one of them were a manager. A slap in the face a friend or another employee who was not working came in with a baby and they all went there to talk to her. Unfortunately can't file a complaint with corporate or store manager so had to post here. Hopefully this helps.
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March 2024 by Petri
This store wasted 2 days of our holiday in Dallas. Tried to keep our CC money and not give goods while their own IT network was down. No effort to refund our wasted time to return shop next day to collect our goods…had to drive long way back and worth for this. Won’t shop at Hollister anymore!!!
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March 2024 by Sihai Tang
Awful Store Experience! In store didnt have my size, and they ordered online and I got completely different style and size! Also, the store employees are rude. Overall bad location
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December 2023 by A Becidi
Clothing style/quality 10/10. Cash wrap checkout experience, 0/10. Do better, Please and Thank You. <---See how easy it is to be polite.
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November 2023 by Holly Yount
My husband and I drove an hour over to the mall for our twins' birthday shopping spree. They opted to go in Hollister. They found several items they liked, a couple of which were in clearance section. At the register, a jumper came up full price even though it was in clearance section. MyHusband asked abt. It but sales girl couldn't help. She asked another salesperson who claimed item was probably misplaced. There were five of these jumpers in this section. I took him back to see. Then he said he didn't know so I asked to see manager. The manager claimed they were misplaced. We pointed out there were five items back there. There was no rack in the reg section with other jumpers. The manager sd. No less than 5 times, "Well you can pay full price." I tried to point out that this was false advertising. Again, "You can pay full price." So, we left over $200 in merchandise at the register and walked out. We gave our business to James Avery. I teach business concepts to high school students and this manager was the worst I have ever seen.sakesgirl
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November 2023 by Daniel Samson Joseph
Terrible customer service. OMFG! ateast smile little. Never shopping here again.
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September 2023 by Hanna Hakimi
Just was in Hollister and got terrible customer service. A male employee walked in on me while I was in the changing room (there are no locks) and didn’t once apologize. I also asked the young lady with long dark hair if an item was on sale and she gave me extreme attitude and said no and didn’t look at me. Turns out it was on sale. She could have at least checked. Told her it was on sale by the way when walking out and she said “cool,” and the other boy working next to her started laughing. This employee left a terrible impression on me and hollister, and I hope hollister stops allowing that treatment from them towards customers.
