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November 2023 by Jennifer Leaumont
These guys are awesome I’m so thankful for them helping fix my door.
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October 2023 by David Alberts
Never do reviews but had to.I brought my daughters car in to have the rear bumper painted and after 3 weeks he finally said it was done and could pick up.After he said 1 week I could pick up.I was out of town and sent my daughter and my asst and they told me when they got there that the car was never even washed but they got it and paid the full price.I got home a couple days later and realized that it was never painted and the car was never even touched from when it was brought in.I went the next day and he said it was done and continued to lie to me and I told him the clear protective film is still on the car and the all the scratches and scrape that I bought it in for are still there.He finally came clean that it was never painted and would do it right.Im sure he did good work at one time after being in business for 38 years but after he lied I think you all should know I would never use him again and either should you all.Now 2 months later he still owes me the protective film and I call him every couple weeks and said he will call me right back to get the protective film back on the bumper
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September 2023 by Venkatesh M.
I have the same experience as the other reviewer. I had a small accident and took my car to J&S. The owner Jerry quoted me a price we agreed on and the repairs he was going to do and the time frame. He didn't give me anything in writing.I dropped off the car on Monday, Sept 11th 2023, hoping to pick it up on Friday, Sept 15th. Never got a call or update. I had to call, only to be told that they are still waiting on a part. This happened every day after that and finally got my car fixed on Sept 22nd, a whole week late.As far the quality of their work, the less said the better. He had promised that the hub cap would be buffed out and would look like new. It stayed about the same. He then said he had not quoted me for full fix, which would cost an extra $129+tax. He didn't fix my damaged bumper properly.When I went to pick up the car, I noticed that the mirror was still all scratched up. I asked about it and he said they forgot to paint it and took the cover off and asked me to come back again on Monday. I collected the mirror cover on Tuesday morning, Sept 26th. He had barely painted it and the scratches are still visible.Overall, worst experience. They cut corners and skimp on labor to save you a few dollars.Do yourselves a favor and stay as far away from Jerry and J&S as possible. There are plenty of honest body shops in and around the area.
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September 2023 by Srini Jagadeesh
Jerry was very professional, he did a great job on my car. I highly recommend J&S Paint shop if you are looking at any body shop to get your car fixed.
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July 2023 by Mike Johnson
Very happy with the services provided. I took my 2022 Kia seltos to get repaired. They did an excellent job
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June 2023 by Jason Melick
I just needed the front bumper of my pickup pulled out after a minor accident. The other shops I contacted wouldn't even talk to me without an appointment days or weeks in the future. Jerry got the repair done for $200 and my vehicle was ready to go next day at 2:30 PM. Can't beat that!
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June 2023 by Ottawa Supernatural
Did not honour paint job after paying over $27,000USD and taking 28 days to work on it being "thorough". Instead Jerry made up an excuse to not do it. The paint job had bubbles, solvent pop and other defects that he just felt it was more important to explain how they happen then to apologize and fix it like old school people would. I came all the way from Ontario on a false assumption that I had a warranty. A complete waste of time and money. He should be ashamed of himself and how he treats people. He calls himself a "Christian man" but there's nothing Christian about how he conducts business. Find someone else to do the work properly without that massive attjtude.
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May 2023 by Pat Sniderwin
I used 2 other companies and spent a great deal of money with no results. J&S fixed it the first time correctly. They are the only people I will use If I need service again.Service: Electrical
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May 2023 by Justin Morris
They quoted me $1750 to fix an issue that another paint and body shop fixed for free. Just let that sink in. I had to rate one star to leave this review or it would be no stars.
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February 2023 by Brian Pellerin
This is the oldest business in Frisco. They do great work, so they are always busy. It doesn't look fancy from the outside, but don't let that fool you. I've brought 3 vehicles there for repair. Highly recommend!
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January 2023 by Joni Crouch
My car was in a minor accident on the rear passenger side. I am very happy with the service I received. They worked with my insurance and completed the work on time. The repairs look great! The owner was awesome to work with. He explained everything to me and answered all my questions.Services: Body & Trim
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January 2023 by Mike McNeill (PattersonTM)
Gentleman who came and took a look at what needed to be done was very nice. He knew exactly what had caused the damage to my bumper (automatic car wash), and his estimate was right on the money from what insurance ended up estimating. Unfortunately insurance strongly suggested I go with their usual shop in the area to avoid issues, so I was not able to take my car there.
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October 2022 by Tamara Strive
Jerry the owner of J &S of 38 years says a lot for his company! I was rear ended and took my car here, all I can say is my expectations were beyond meet 1,000% can’t even tell anything ever happened to my car ♥️?Also learned the cars at Choctaw Casino are being auctioned off he did the those so I added two pictures of them, his work is Amazing ? tell him I recommended him! You go elsewhere we’ll just know big mistake! Honesty, great price for who hit my car and fixed perfect and no one else will give that and everyone was so wonderful. Photos from fixed to how I gave my car to two cars at casinoYou do bad work you couldn’t be in business for 38 years!!!!!
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September 2022 by Richard C.
This business provides the absolute worst customer service I've ever encountered in the 30 years I've been driving. I need some body work and paint to be done on my truck. I brought it in on September 9, 2022 and got a quote from the owner, Jerry. He failed to provide a written estimate and randomly quotes a price and asked me to bring it back on Monday, September 12, 2022 for a "final quote." In the process, I was told it would be ready in five days. I asked Jerry if it's okay to come and pick it up the following Monday, September 19, 2022 because I was leaving for a trip. He said yes and knew I was coming to pick it up Monday. I arrived Monday morning, exactly what we agreed on, and I was told the bumper didn't arrive until September 16, 2022. While it is frustrating that it's not ready, it is more frustrating that I had to arrange for a ride and never got a call saying it isn't ready. Well, it gets better, or actually much worse in terms of customer service. I called the next day and asked when it would be ready. I was told that it should be ready Weds afternoon, September 21, 2022. In fact, I was told to arrive between 4:30pm to 5pm, but no later than 5pm. I arrived at 4:34pm and once again, my truck was not ready. Never got a phone call letting me know it wasn't ready. This would be the second time I arrived trying to pick up my truck but was unsuccessful solely because this business, particularly Jerry the owner, is too incompetent and negligent to communicate that a deadline was not going to be met. The multiple trips were a waste of my time and resources due to very poor customer service. Oh but it gets even better. I got a call at 10:14am on September 22, 2022 from Jerry saying the truck was ready. I called the shop at 4:11pm letting him know I was coming to pick up the truck and to have it ready. By now, I am very dissatisfied and angry about having to go up there for the third time. I arrive and Jerry asked me "how you doing today?" I told him I am better than I was yesterday. Instead of apologizing (like a normal person / business owner) he instantly got defensive and started to say I don't understand how these things work and it could take longer. I told him it is ok if things take longer, but it's wrong to tell someone it's ok to come pick up their car and not have it ready without ANY communication letting the customer know not to come. Jerry instantly started yelling and said "pay me my money and get the hell out of here." He gave me the invoice and I asked for a copy of the new bumper invoice (part of our agreement) and he said he didn't have it (which is another indicator he didn't full perform as part of the agreed arrangement). Jerry proceeded to say I got a new bumper pad in the process and I disagreed. Once again, he got defensive and insisted we walk out to the truck to verify, so we did. Well, I showed him it was the old pad so he quickly recanted and conceded that he was wrong. We walked inside and I paid him the owed balance and got my keys to drive away. When you are looking for a body shop, consider all your options and DO NOT end up doing business with this business or Jerry. It was seriously the worst experience I've ever had. I had a quote my Maaco in McKinney and they were $300 more but as the old saying goes, "you get what you pay for." I made the mistake of doing business with Jerry's poor business practices, so I suffered the consequences. Do not let it happen to you. And for the record, I have never once received an apology from this establishment, but rather, was yelled at by the owner when letting him know why I was frustrated.
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August 2022 by Tatum G.
my car was rear ended and needed the nack bumper replaced. Jerry at J&S was super helpful and I'm so glad we went here instead of the toyota dealership. He was able to take my car right away and already had the needed parts on hand so we didn't have to wait weeks for them to be ordered! My car was ready in 1 week (vs. an estimated 4 weeks at the dealership) and the back looks great! Jerry is great at communication and always answers the phone quickly. if you need any work done to your car, I highly recommend J&S Auto!!!!
