-
February 2024 by Terrance Mayberry
Elizabeth is very rude ! I don’t know where to start !! Stay away from this store !! Talked to me poorly on the phone spent 7 - 8 k at this store to be treated and talked poorly too. I need a GM to contact me directly.. Not Happy at all!!
-
December 2023 by Alysha Mamud
elizabeth was awesome! There was a very professional gentleman that worked there that helped my brother out! Super easy experience and they helpedme with exactly what i needed. Highly recommend
-
December 2023 by Jennifer Duffie
My husband and I walked into the store today and were immediately greeted with a smile. I just want to thank Megan for such excellent customer service and making this such a great experience for us…
-
October 2023 by Kendal Smith
William and the manager Elizabeth are incredibly awesome. They assisted me in the best way possible! Not to mention I purchased 2 st Jude bears! And I'll be back for more... don't forget.. every kiss begins with KAY! Thanks William!
-
October 2023 by Bee So
I had a graduation ring customized for my daughter at Kay’s and needed it to be resized. They few times I went to look at it the man working there was not so friendly. Not sure his name I should’ve asked. He’s a tall bigger man. He had a really bad attitude both times I dealt with him. On the day I picked up the ring he put the ring in a small jewelry dust bag when I asked him if he had a bag for it he told me that they didn’t give bags and walked away. I will never shop there again.
-
July 2023 by Monica W
Very bad experience. Still haven't received the refund money even after returning the item more than 2 months ago. The customer service isn't helpful either. Will never recommend this place to anyone.
-
July 2023 by Debra Sodie
Elizabeth has done a fantastic job!!!!!! I thank her for being my sales person today.... Awesome young lady!!!!!
-
June 2023 by Corie Grussing
Staff is very helpful and friendly here!! I purchased a bracelet for my daughter, and the lady patiently helped me. They even added everything to her account and were very helpful in setting up her cleanings reminders.
-
June 2023 by Eric Lampkin
Absolutely excellent service, as soon as I walked in I felt like I was taken serious. Seeing that I’m only 18 a lot of other jewelers can try to play around with what your saying but I was taking care of amazing
-
May 2023 by Ronesea Allen
I recently purchased a solid gold rope as a gift to my husband for our 1st anniversary. He was ecstatic! For that, I have to thank the associate that helped me William. He was amazing!!! He was patient with me, knowledgeable as he answered my millions of questions, polite, and so much more. Because of this I’ll always be a repeat customer. He made the experience rather easy and gave me comfort with making such a big purchase. Thank you William !
-
May 2023 by Monica Lopez
Wow! Went in for a cleaning with my fiancé, got excellent service from Elizabeth and William. They helped with questions about custom rings and bands and even went as far as fixing on of our bent rings! I highly recommend these two!
-
March 2023 by William Purnell
Beautiful store! A very large selection of bridal engagement rings and any type of diamond or gemstone fashion jewelry that you could ask for! Definitely ask for Charlee! Charlee was a breath of fresh air! She listened to my needs and did not just try and upsell me. If you are wanting a one of a kind experience ask for Charlee!
-
December 2022 by Maria G.
While looking to have my wedding rings resized, I visited this store and inquired about the cost of resizing. The shop employee, William, told me that resizing would cost around $216. He quoted this price without even seeing my rings and appearing totally uninterested to be of service.
-
September 2022 by AJ
I ordered a custom engagement ring for my girlfriend and Elizabeth helped me a lot throughout the process. Elizabeth made sure that my partner will get the exact ring of her dreams. She went above and beyond to make sure everything would be a surprise for her. We are super grateful that we got to work with Elizabeth! She always puts her customers needs first and makes sure they leave the store happy.
-
September 2022 by Cathy Gurganus
I took a ring in for repair at another Kay Jewelers nearby and they didn’t repair it very well. When I took it to Elizabeth at Kay Jewelers in Frisco she said it needed a complete new setting/head because the prongs were so severely worn and bent and look like they had been straightened several times. She sent it in for repairs and was spot on with how fast the turnaround would be, two weeks to the day, and it looks once again like the day my husband put the ring on my finger. Thank you Elizabeth and Kay for wonderful service, professionalism, and the personal touch. I will only do business with this Kay Jewelers in future.
