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February 2024 by Maria De La Torre
I was in the Kohls at Preston and Rolater earlier this afternoon. For some reason, my order number would not pull up for them to complete the return. The gentleman at the customer service desk ended up calling to other ladies up to assist. One with dark hair (wearing a green top) and another blonde associate with her hair on a ponytail. All three associates were polite, courteous and helpful. It took some time to work everything out, but they all went above and beyond to resolve the issue.
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December 2023 by Jason R
Needs better customer service. Ordered items online, and went to store to pick it up. The lady working told me it was in the pick up section, but didn't tell me what box it was in or anything. When I asked her what box my item was in, she had a foolish look as if I were supposed to know. I have item # not box #. Duh
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November 2023 by Lesley M
This is my local Kohl's..The employees are really nice and I enjoy the bargains Kohl's offers. Kohl's is a well run store. I always have a good experience.
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November 2023 by John
Terrible customer experience. They mismarked a shoe box and acted like I was at fault bc their stockroom put wrong shoes in a box. I said the shoe is marked a price not this price and it was a big ordeal for 20 minutes . Got the shoes at the price but no box and the manager was quite rude I will never be shipping at this location again. Don’t blame me for your poor stock room.
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November 2023 by Madhu Shankar Pamidimarri
Very cool store.
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October 2023 by x 666
would have had a good experience if not for the old blonde lady on her walkie talkie following me around the entire store, watching me and coughing the entire time. she made it a bad experience entirely. hard to shop and think when youre being followed and watched by the staff.
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October 2023 by Heidi Crawford
Wow!! What a breath of fresh air! JAKE was so helpful , friendly, professional, It looked like he loved his job!! They need to clone him. You can tell he makes sure your taken care of! Not very many places you get this kind of service.
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September 2023 by Nadia Ghali
It is ALWAYS a pleasure to shop at kohlsMaria C had for many years been extremely helpful to me and my friends! She has excellent customer service and helpful whether at the cash register or in the store.She has advised me numerous times, when deciding what to buy in the jewelry section or in the clothing section. Thanks for numerous times while deciding what to buy in the jewelry section or in the fashion we were wearing clothes section. My favorite brand is simply vera. Thank you for making our Shopping a pleasurable experience.
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September 2023 by Maserati C.
I only go to Kohl's to do Amazon returns, and I wished there signage was more clear. Apparently, at this location, instead of doing returns at the Amazon center, they do it at their customer service center, which is right next to it. I walked by it and was very confused, and only until i walked in, did I see a worker. I also saw a family get confused as well.
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September 2023 by Cathy Callahan
This store always has the best cashiers/employees. They are friendly and helpful with any questions or help that you may need. The store is always clean and well stocked.
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September 2023 by Tracy Harris
The customer services was great and there was a great selection to choose from also. Also, Doreen provided great service, with a nice smile and answered my question...she was SO helpful!
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September 2023 by Subramaniyam Chandrasekaran
Rude employees. I checked out at counter 5 around 06:30 pm on 08/27/2023. The cashier didn't remove the hard tag on one of the products we bought. The anti-theft device near the door started beeping as we went near the door. The cashier on counter 1 asked us to stand next to her and check for any hard tags. I asked "Is it not the job of the cashier to remove the hard tag that put me under this situation?". The cashier replied saying "not every time". Really rude and careless. Not even a sorry from either of them. Such an attitude can easily distress anyone.
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August 2023 by Angeles Arellano
I would give 0 star I went there on May 24 are so and the old 45 idian lady was forcing to get at kholes card me she put false information under my social security and she also laid on my income tax not comeing yall becarful I guest can't believe she is still haired. And I gave her cash money that I paid for
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August 2023 by Sharon Sanchez
I like Kohl's in Frisco because the associate are kind, and professional. I like the Kohl's in Allen. I will never visit the Kohl's in Plano on Preston Rd. The associate was nice the manager in the women department had a nasty, cold and unprofessional personality and could be viewed as racist. My favorite Kohl's is Frisco and the clearance. I buy my Nikes. There are some items on the clearance still a little pricey to be on clearance
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July 2023 by Preston C.
Male here doing my business in the restroom....female janitor proceeds to come in and clean for 10 minutes. I flushed, I "coughed" and still no response. I get it's 2023, but come on now. Awkward to have to sit there and wait for her to leave.