-
October 2024 by Tanner Engle
Came here after another location was closed for software update, when I called it said this location was closed and the google page and Banfield website says open at 8am so I drove there. When I got there the door had a posted sign that said open at 9am and it was 9:22 the doors where locked and lights off.
-
October 2024 by Gour Shome
I am here at 9.20 AM on Sunday, it's closed. Although the opening time clearly says it should be open. There are multiple cars waiting in the parking lot for the clinic to open.
-
October 2024 by Cindy Corona
Did I great job on Charlie!
-
October 2024 by Maria Briceno
They are super friendly and patient
-
October 2024 by Lucy Otero (V)
Nice facility and staff, also cute stickers
-
October 2024 by Aryan
Super Friendly staff!
DR Keshawari is so amiable and takes care of our pet so well and the staff is so welcoming.
-
October 2024 by Kathryn Koirtyohann
I don’t usually write reviews, but after what we went through with Banfield Animal Clinic, I feel compelled to share our experience as a serious word of caution, in the hopes that no one else will have to endure the pain we did.
We had trusted Banfield to care for our 3.5-year-old Weimaraner. He was neutered here, and while the surgery itself seemed to go fine, it struck me as strange that no one ever looked at his stitches in person afterward. Thankfully, he healed well enough, but I should have seen that as a red flag. Months later, he developed a cough, and they immediately assumed it was kennel cough because he goes to daycare. Without listening to his lungs, without laying eyes on him, they prescribed a laundry list of medications. We weren’t even allowed inside, because of the how contagious kennel cough can be.
When it came time to check up on him, they still wouldn’t examine him physically but pushed for blood tests, x-rays, and even more meds, still without laying eyes on him. When we asked to come inside and talk in person, they hesitated but let us in and immediately sent us into a room where they pushed these expensive treatments. These meds tore up his stomach so badly that he began throwing up blood. Despite our concerns about the sheer volume of medications, they just prescribed more, ignoring what we were telling them. When the x-rays came back, a different vet—who hadn’t even seen the actual images—said everything was “normal.” But when I checked his online portal, the x-rays were labeled “abnormal.” When I pressed the issue, they told me it was just a “misclick” and that I couldn’t see the x-rays because a third party analyzes them.
A few days later, after seeing no improvement, I called again, only to be met with more prescriptions instead of bringing him in to examine him properly. Three days later, we were at a local animal emergency hospital doing more x-rays, where we found out the unthinkable—our dog had congestive heart failure, and there was nothing we could do. We lost him that night.
Through all of this, we never saw the same vet twice. Every visit, we had to explain his condition all over again, like they hadn’t bothered to read his chart, or worse, just didn’t care. His care was disjointed, and in the end, it felt like no one was paying attention while his health was rapidly declining and honestly, felt like they were just trying to make money. What makes it even worse is that after losing him, we’re still being forced to pay off the remainder of the wellness plan contract just to cancel it. Not a single vet involved in his so-called "care" has reached out to offer any condolences or even an apology.
This experience has been absolutely traumatic, and I urge anyone considering Banfield to think twice. They failed our dog in the worst way, and I wouldn’t wish this pain and anger on anyone.
-
September 2024 by Kittie Thompson
The facility did good this time taking care of my dog and delivered excellent service
-
September 2024 by jjmd25 “Jimmy”
We lost our doggie today. She was on the Banfield plan for 14 years. The team here did everything they could to prolong her life, but God had other plans. I am grateful for the compassion displayed by Dr. Kabiri, Nick, Sissy and all the vet techs who spent their afternoon trying to heal and revive our little poodle Gogi. We are thankful for all you do.
-
August 2024 by Blake Mattingly
Been to this Banfield twice and it is the slowest vet I’ve ever been to. The first visit a few months ago my dog and me were in the room for over 2 hours for a minor GI issue. Today I went and sat in the exam room fkr 30 minutes l, saw that the extreme wait times are a pattern, and left. Never going back.
-
August 2024 by Sheila Gonzales
My visits were frequent due to some health issues for my pup. The visits were very thorough and above and beyond trying to help her.
-
August 2024 by alejandro cardenas
Everything very good with the staff
The emergency with our little dog (oreo) was very fast
Thank you very much to all!!!
-
August 2024 by Alysha Mamud
Stacey is the best vet tech ever. I have been coming to Banfield since I moved to Texas. My pup is a diabetic and she took such great care of my pup. Requesting her all the time now. This Banfield has great doctors and staff, i drive from Mckinney to this one because of the people. Sissy is always on top of things and couldn’t ask for anything better for my pup.
Thank you Banfield staff
-
July 2024 by Loiy Yacoub
Dr.Wang is the best! She cared for our cat when she was feeling very sick! Was very kind and informative. Would love to take my fur babies with her again!
-
June 2024 by Bharat Triveddi
Good service and staff
