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May 2023 by Neil Planick
Great bank. Just wish they would open a branch (or branches!) in the great north up by 380 like every other bank and business and thousands upon thousands of people! What are you waiting for? The population shift has already happened.
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March 2023 by Javier Casado
Worst prosperity bank location nationwide, employees think they own the bank awful customer service don't even try to talk with the director of this branch she's rude,condescending and racist stay away from this location.
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January 2022 by Chris Reynolds
This branch is SLLOOWWW. I went in on my lunch break in an attempt to make a withdrawal. They had one teller running the drive thru and the lobby while 4 other people were in their office. I drive further to Teel and Main just to get quicker and better customer service.
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December 2021 by S Dormer
Took $60 cash into bank to exchange for $5s. Long story short, after long discussion with teller I was told if I didn't have an account they would have to charge me! This is a bank, not 7-11, anyone should be able to exchange cash for cash. I am going to try this at Chase (no acct there) and see what happens. Amazing
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November 2021 by Linda Cook
I have been to several branches of Prosperity and this branch in Frisco on Preston Road has repeatedly been less than impressive. Waited 15 minutes in the drive-thru (commercial lane) before moving to a non-commercial lane. Sent my deposits up and never heard a word from anyone.... 5 minutes later the money carrier popped back down with my receipts and again not a word. Not a "Hi- How are you today?"... or a " Is there anything else we can do for you today?" or " We apologize for the long wait this afternoon"..... Absolutely Nothing! Not the personal customer service experience that this bank advertises. It will be my last visit to this branch. I sure do miss Legacy Texas Bank.....
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September 2021 by Tracy T.
Less than a star 1/8th of a star maybe. This bank is a joke. It wants to be like the bigger banks but fails miserably. It offers convenience, but nothing turns out to be convenient. If you aren't currently doing business with them DON'T!!!! Save yourself the stress and anguish. And it's not necessarily Frisco branch it's just Prosperity Bank in general!
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August 2021 by George LAI
Poor service
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July 2020 by Ryan Washington
Was with Legacy Texas but was absorbed by Prosperity. I’ve had to call in twice since and the first time I had to wait 54 minutes on hold to talk to a rep. The second time I called in two months later and it took 1 hour and 11 minutes. There’s no option to press for them to call you back either.
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December 2019 by Olivia Kim
They are very friendly everytime I visit to deposit into my savings account! :)
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October 2019 by Betsy Rainbow
Very clean building. GREAT customer service from Justin. Answered all my questions with high professionalism ✅✅✅
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July 2019 by Sue C.
We don't care for any of the branches but this one in particular. We had a business account for 4 years and had issues the entire time. Unfortunately, they just aren't sophisticated enough or provide the services a business needs. Every time we wanted to do a wire transfer there were issues. The last one was a mess. We closed all our accounts.
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June 2019 by Lexi Winchell
Shawn at the Frisco branch on Preston Road was a great help but until we had a miscommunication he was very disrespectful and not helpful at all. I just opened my account up with them a month ago. Nice to know their MANAGER can't handle a situation properly.
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June 2019 by Ma M
Skip this bank. Sent out a mailer for new business banking. Contacted customer service to confirm the offer and confirmed valid and that I needed to come in. Went to the branch ready to move my sole prop business account over from Chase but clerk kept on about a business document that is not needed for sole prop 1099 contractors based on Chase set up. Left and wont be back.
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May 2019 by Ralph Thornton
Customer for 20+ years. Good choices for checking and ATM. Excellent customer service.
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April 2017 by Kasandra R
I love this bank. I've only had good experiences with them.
