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February 2024 by David Cunningham
Amazing customer service. Sales team was very thorough. They walk through every step with us.
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February 2024 by Azar Shahbazi
I went to LensCrafters at Macy’s in Frisco Mall. Rebecca was very courteous and helpful.
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January 2024 by Agatha Demangeaux
Kim was amazing!!!
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January 2024 by Durado Brooks
Great experience. I just made an exchange here which turned out to be more complicated a transaction than I had expected. It took some time to get things sorted and I even got frustrated but Kim at Lenscrafters was really kind, patient and diligent in getting everything sorted and getting me the frames and lenses I wanted!! I appreciate her knowledge and professionalism, thank you!
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December 2023 by A Chopra
Had a great experience with Kimberly at the Macy’s in store location… she was knowledgeable, candid & helpful with style selection.
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December 2023 by swag meister
kimberly is so rude. she acted like my parents were stupid and they didn’t know what she was talking about because my mom has an accent and speaks english slower than others. she assumed that they didn’t know what she was talking about even though my dad literally had glasses on. my mom was just trying to explain what she wanted and kimberly was like “stop. your not listening to me.” even though she was done talking. she did that to another person of color, bur not to the other white person. racism is too normalized by old white people. shes just overall a racist white lady who gets away with it because she’s old.
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December 2023 by Chedric Wimbish
Great experience. Personable staff. Knowledgeable staff too. The entire vibe in there made you feel at home & not just another customer. 10/10 would recommend.
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December 2023 by Lovelle Posing
Kimberley is amazing. Helped fix my son’s glasses in a jiff. Shes very friendly, full of knowledge and is professional. Thank you Kim for your help today!
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December 2023 by Brad Coles
Marvin was an amazing help. The service is quick and the staff was willing to answer any questions to point me in the right direction. Will be back!
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December 2023 by Raylene Platel
Kimberly at LensCrafters in Macys- Stonebriar was so helpful, she gave great advice and fixed my twisted sunglasses… good as new!. Thank you!
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November 2023 by Vince Monty
Rebecca is the best, she helps, and she is the only one I will come to for assistance. If you need 10Star customer service, ask for Rebecca! 10Star treatment!!!
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October 2023 by Chris A
Our sales associate Kimberly was very great and helpful. She's very knowledgeable and thorough with explaining information. It was a great experience.
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October 2023 by Jerica Lucien
Rebecca was absolutely fantastic today. I bought a pair of Prada eyeglasses from Lens in February, and they kept falling off my face. So, I decided to go in today and get them fixed. It turns out the other location never adjusted them, but Rebecca was able to fix it, and I’m so in love with them again.
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October 2023 by Kathy Delaney
Leg came off Versace eyeglasses under a year of purchase. Took to Macys with all pieces so they could fix. Sales girl very rude. Told me I would need to purchase another pair. She also insulted me on MK sunglasses. Very inexperienced and rude.
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August 2023 by Ajibade Adeola
Rebecca was amazing, she helped us secure the frames & lens at a very reasonable prices.
