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September 2024 by Stuart MacFarlane
Owned our sactional, 2 seat sets and a wedge, for about 2 years now. Ordered it in store with the lovesoft (half down half foam fill) order process was a breeze, picked the tweed. It's been a great set but there were some imperfections and design changes to the materials since we purchased them that have improved the weak points(poor stitches etc) we have had a few pieces replaced under warranty, the warranty service is amazing. The sactional is comfortable. It can be arranged in a variety of ways. I love the deep seat arrangements but unfortunately I also like the wedge and that does not accommodate a deep seat. As far as set up, it takes a bit of time. In a couple hours your seats will be in place and ready to go. If you are a small person you may need a second set of hands to make it go smoothly. The overall look is nice. Comparable to most couches. Yes the price is fairly steep, it's 500 to 1000 for just a seat set so your couch can climb in price quickly. But the functionality durability and warranty coverage make it worth it's weight. You can literally adapt this to any room and grow with it. As long as lovesac remains (I have little doubt) then you will be able to hand this down for generations. The clip in system is durable. I can't vouch for kids jumping on it or heavier people (I'm about 180 and the other half 110) but I can't see it wearing out at double my weight. Long story short. Great couch. I hope love sac adds some additional pieces. Short sides and deeper wedges would be a good start. Their online selection of fabrics is awesome.
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June 2024 by Rachel McElreath
It has been a nightmare trying to return this. They won’t give me my full refund after promising they would. This company makes millions and can’t refund my money to the correct card requested. SO so upsetting. Will be reporting to the BBB.
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December 2023 by Kristy Gaconnier
Not only do we love our Lovesac sectional, but we’ve needed customer service twice for little things and I really want to compliment the Lovesac team members. It’s clear that the executive leaders have fully empowered the store employees with giving great customer service and satisfaction- no questions asked. Rare to find these days. Thank you to Sarah at the Stonebriar store for being so helpful and pleasant to work with today!Kristy G.
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December 2023 by Ammy Clouden
Great customer service
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December 2023 by Athene
We came close to closing on Monday night after work to take advantage of Black Friday deals. We worked with Jairo who was extremely helpful, detailed, and took his time to explain above and beyond the questions we asked - even when it was past closing time. Not only did he get us our perfect sactional, but helped us think ahead for the modifications we were looking to do at a later date. I would highly recommend this location for not only the wonderful customer service, but also the deep knowledge of the staff!
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October 2023 by Joanna Eernisse
Jacquelyn was very helpful and knowledgeable
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October 2023 by Chris Hart
Had a great easy experience purchasing in store with Diana
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October 2023 by Rhonda Thomas
Brandon was super helpful and extremely knowledgeable. Enjoyed being in this store and buying!
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October 2023 by Mark Woodworth
Richard eas very helpful in selecting our configuration. It was a pleasure to do business with him.
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October 2023 by Deborah Thorn
Wonderful customer service! Mars was extremely helpful, answered all my questions, and had my order placed quickly.
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October 2023 by Blake Stark
The staff was so friendly and helped answer all our questions and made the buying experience smooth and easy.
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October 2023 by DJ Williams
I had a great experience
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October 2023 by Stephanie Spaeth
They were amazing! Extremely helpful and so sweet to our girls
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October 2023 by Dallas Campbell
This is my second Lovesac purchase! Love them!
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October 2023 by Tana Mae (Tanamae)
Just ordered! Mars was very helpful and attentive to my needs.
