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May 2024 by Srinivas Thota
Lucy Furniture has become my go-to for furnishing needs over the past year, especially for outfitting three bedrooms at different times. Working with Victor and Lucy has been an exceptional experience. Victor is consistently responsive, always answering calls and texts promptly. They managed to furnish our bedrooms ahead of schedule, which was a pleasant surprise.When we encountered an issue with a footboard, Victor swiftly arranged for a replacement within a week. What's more, their prices are remarkably competitive, typically 30 to 40% lower than other retailers in the market. They even accommodated our request to swap foundations without any hassle. This level of flexibility and customer care speaks volumes about their reliability.Overall, I highly recommend Lucy Furniture for anyone in need of quality furniture and reliable service at affordable prices. Their trustworthiness and commitment to customer satisfaction make them stand out in the industry.
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February 2024 by Will Day
Drivers beware!!Avoid this business and the recklessly driven delivery van like the plague!!And don't bother calling the number on the side of the van to report the reckless driving. The guy who answers will be the one driving the van. He will just berate you and threaten you with violence.
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March 2023 by Sathiya Bala
This place is a go if you are with a heavy tight budget. But, you get what you pay for. I took 3 seater reclining and love seat sofa. One and half years and it is gone. The wooden pieces under the sofa broke and it doesn't recline to the full. The seats went low(even with cushion) because of the cheap material.I would definitely NOT recommend this place if you need your furniture that atleast lasts for 4-5 years.
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October 2022 by MAdiha Y
We bought a dining table from Lucy furniture. We needed it in a hurry and Victor worked his magic and delivered it in a day. Their service and response time was impeccable. They assembled the table in our house and were so detailed in ensuring the quality and condition of the product. There was a defect in the table and they immediately worked with the warehouse and got us the right part within hours. they are honest and extremely hardworking. Certainly a more personable experience than buying from big stores. Both Lucy and victor were involved in each step of buying process and ensured that things ran smoothly. We would recommend them highly. Thank you for all your help.
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October 2022 by Subrahmanyam Chennam
They didn't respond to me on time, i like there prices but, no display... Seems like they are busy all the time....
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April 2021 by Samadhan Talekar
Good service and nice furniture
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February 2021 by Rachel Sanders
Victor continues to lie. Placed an order for furniture back in Nov. of 2020 after checking stock with him and he said it would be delivered the 2nd week of Dec. As of today, still no delivery or status. When I call him, he says he will check status again and call back. Don't expect a return call back from him. He repeatedly lies. He does not care about customers at all.
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February 2021 by M S
This store and its owners continue (as of today Jan 12/2021) to refuse to refund us per the judgement. Over a year now. You should really look up their other legal issues. Seem to think they can just laugh in the face of a judgement as they have done this before.*UPDATE Jan 2020*A judge ruled in our favor and THE STORE WAS ORDERED TO REFUND US and take back the furniture in question. It has been a month since the court date, and the store has REFUSED TO COMPLY WITH THE JUDGE’S ORDER. They have not filed an appeal, and as of today they lost the rights to get the furniture back, per the Judge’s order. So, there is no reason for them to have not satisfied the Judgement at this point, and likely do not intend to. Based on my conversation with the owner (recorded) it is clear he has no intention of ever paying. (“I’ll get to it when I can.” “You can send me an billing request monthly”)According to Court records online, the owners Victor and Lucy Ramirez have done this before.Quick recap. We were a repeat customer of Lucy Furniture. We bought a dining server that was delivered heavily damaged. They refused to exchange it. Their excuse? They thought we somehow caused some of the damage (just the light scratches on the top) and therefore they couldn’t take it back. We notified them in less than 2 hours after delivery of the damages. And the damages are clearly from assembly or transport. This is how they treat a repeat customer.We spent several months (May-Oct 2019) trying to resolve this issue directly with the store and its owners, Victor and Lucia (Lucy) Ramirez. All we wanted was to exchange the furniture for one that was not damaged. However, were forced to take them to court. The pictures below show the extent of the defects. When the Judge saw these pictures, he asked the store’s owner if they thought it was acceptable, because he did not. Even the store’s owner said he did not find them acceptable. It took the judge all of 30 minutes to rule in our favor.Update: We confirmed this store is operating FRAUDULENTLY. We confirmed with the manufacturer that the owner is being dishonest regarding the resolution options they have provided him. They have gone as far asking the owner to provide us the email communications between them and the store. The owner is now no longer responding to either us or the manufacturer.Avoid this store! Our experience with the store and it’s owner was completely unacceptable. This despite us being repeat customers! The store’s owner, Victor, believes buying brand new furniture is like buying a pre-owned home, and the buyer should expect the item to need some reconditioning. (Per his own words via email). Within 2 hours of delivery of a dining server, we notified Victor of defects. This included deep scratches to inside panels, clearly from assembly. Despite the manufacturer’s 90-day warranty, Victor is unwilling to replace the item. He believes we caused the damage (in 2 hours, even though we left immediately after delivery), and that he is only authorized to provide a “repair”. From what I understand, this involves using a marker to fill in the color of these deep scratches on our brand-new piece of furniture. Because of course we should expect a brand-new piece of furniture to have some defects according to Victor. After multiple email correspondences, with no acceptable resolution from the store, we are now pursuing 3rd party avenues to seek resolution.
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September 2020 by CHANDU SUNKARA
Lucy furniture delivered as promised and timely, appreciate and nice to work with them
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September 2020 by Landon Brown
We've been searching for new furniture for weeks now and feel like we've seen it all - until we came here. Bravo!
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February 2020 by swapnil nitave
Very nice
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January 2020 by Kalyan Reddy
Great service , good people, nice customer service.
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January 2020 by Michael S.
*UPDATE Jan 2020* A judge ruled in our favor and THE STORE WAS ORDERED TO REFUND US and take back the furniture in question. It has been a month since the court date, and the store has REFUSED TO COMPLY WITH THE JUDGE'S ORDER. They have not filed an appeal, and as of today they lost the rights to get the furniture back, per the Judge's order. So, there is no reason for them to have not satisfied the Judgement at this point, and likely do not intend to. Based on my conversation with the owner (recorded) it is clear he has no intention of ever paying. ("I'll get to it when I can." "You can send me an billing request monthly") Quick recap. We were a repeat customer of Lucy Furniture. We bought a dining server that was delivered heavily damaged. They refused to exchange it. Their excuse? They thought we somehow caused some of the damage (just the light scratches on the top) and therefore they couldn't take it back. We notified them in less than 2 hours after delivery of the damages. And the damages are clearly from assembly or transport. This is how they treat a repeat customer. We spent several months (May-Oct 2019) trying to resolve this issue directly with the store and its owners, Victor and Lucia (Lucy) Ramirez. All we wanted was to exchange the furniture for one that was not damaged. However, were forced to take them to court. The pictures below show the extent of the defects. When the Judge saw these pictures, he asked the store's owner if they thought it was acceptable, because he did not. Even the store's owner said he did not find them acceptable. It took the judge all of 30 minutes to rule in our favor.
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July 2019 by OC Guy
Update: We confirmed this store is operating FRAUDULENTLY. We confirmed with the manufacturer that the owner is being dishonest regarding the resolution options they have provided him. They have gone as far asking the owner to provide us the email communications between them and the store. The owner is now no longer responding to either us or the manufacturer.
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July 2019 by Susie Seymour
CONSUMERS BEWARE and BE EXTREMELY CAUTIOUS! They are operating some kind of shady/scamming business. They pretty much took our cash and ran, left us with a defected furniture! 😤 So frustrating to have to deal with such an unprofessional, accusatory, dishonest, unethical, unreasonable business. Victor and Lucy delivered us a defected/ demaged dining server (not brand new) 2 times later in which Victor refuses to replace or refund us, "Breach of Contract". Not only are there a bunch of deep scratches, misaligned door, there are deep gauges inside. Seemed like demages done with some kind of knife. Not repairable. Ultimately, we paid for a brand new furniture, not a used or refurbished one. My husband and I have been extremely patient and have made several attempts via emails and phone calls the past 7 weeks to resolve the ussue, but Victor simply just does not care! We were finally able to speak to Homeelegance and found out Victor is not honest with the 3 options Homeelegance had authorized for us. Victor HAS BEEN LYING TO US all this time! He only gave us 1 option prior to us finding out, which is to repair it. He has repeatedly told us that this is the only option Homeelegance is authorizing because of their warrenty, which of course WERE ALL LIES! Even Homeelegance is willing to help us, but Victor will not! Homeelegance was not happy with his lies either. He has been refusing to forward the original emails from Homeelegance in which they had requested several times and then instead made up his own 3 ridiculous options that's not even reasonable. I have noticed Victor tries his best to make this as hard as possible for us instead of just simply resolving the issue ethically and professionally. He keeps resisting! I still cannot believe why he would treat us so poorly. We have already spent thousands, paying cash with all our purchases. Victor simply just DOES NOT CARE about his customers! 😡 Extremely unprofessional, accusatory, unethical, dishonest, shady, unkind owners to say the least. He does not keep his words either, especially when he verbally told me demaged furniture can be sent back to manufacturers, in which he now refuses! I will give them negative stars if I can. We have honestly tried to be patient and have given him many opportunities to resolve it without legal actions, but he kept pushing us to take him to court!!! Life is short and I honestly rather spend time with my family then this nonsense! We are honest, respectful, nice, gracious people that have never had any problems with any furniture stores. NFM has been phenomenal and provides excellent customer service. Lesson learned the hard way. Never pay CASH with any furniture purchases! Breaks my heart anyone would treat anybody this way, especially a business. I usually don't do reviews especially bad ones, but Victor had left me no choice. I seriously should have taken the bad reviews to heart and not do business with them from the start, because this is definitely not worth the time and stress. 😤 Extremely frustrating, stressful and heartbreaking to say the least...
