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March 2025 by Cheryl V.
these people do not care how long you wait after you pay to get it out. they have to wait for a driver because the front person is too lazy to do it even though the car is literally the first car in the yard. the bald man. he's "too busy answering the phone" it's rang twice. so he has to call a driver to do it. people like this; get off on power. these jerks have a contract with frisco pd and city. good luck with these jerks. bottom feeders grifter.
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March 2025 by Haseeb M.
pieces of filth stole 600 dollars worth of cologne out of my truck after I flipped and totaled my vehicle, was never given a chance to retrieve my items they cleaned the inside of my truck took my belongings then insurance took the truck. After talking to them they said "its part of the industry" and my insurance says personal property is not covered. Disgusting.
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November 2024 by John C.
Called for a flatbed tow for my Mercedes GLC 300 4Matic (AWD) from Prosper to the Mercedes Plano dealership for service. Prompt, courteous, careful, and ensured my vehicle was being checked in before taking it off the truck. Best price as well. Would use them again. Recommended!
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October 2024 by Isabela R.
Well... Let's just start off with if you're not open 24 hours then dont have it say it's open 24 hours. After getting into a wreck and having a car towed there. Then going later around 8pm and the doors are locked. So we call. Asking if we can get some things out of our vehicle including prescribed medication we are told no "there's not enough staff to escort you and we are closed". You can clearly see 3 people standing in the office that you can see through the window and having employees on their phones. Clearly you do have enough staff to "escort" people to get a few things including prescribed medication. After the fact they tell us they can release vehicles but you can't have someone escort you to get a few things out of your car.
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September 2024 by Marv Gaby M.
Mason is the man! Had us taken care of from the start. My son lost a wheel and gave me a call. Police recommend LW's Towing. Mason showed up shortly afterwards and had up hooked up and ready to go in no time at all. Mason was friendly and professional the entire time.
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June 2024 by Teresa V.
My car was impounded.. my fault. When I went to pick it up, it was $300. When I got in my car, all my mirrors were moved, there were beer cans in my car... my seat was moved all the way down. Im 5/10. For $300 they couldve locked it and kept it safe. Not impressed not one little bit.
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April 2024 by Oscar Saravia
Seldom would I ever take the time to write about a tow company. Even less, write great things about a towing service. Let me just say, this was the most professional towing company I have ever dealt with in my life and while I know there are some unscrupulous characters out there who set the bar low, just wow. Frank and Andrew went out of their way for me with a my Kenworth Semi truck that was DEEPLY stuck in the mud, all of my own making. Frank arrived promptly, beating the time estimated by the dispatcher who was also very kind. Frank assessed the situation and began to work. Andrew arrived shortly behind to lend a hand. Between them both, they not only had me on my way but LW’s charged me a very reasonable rate for the service they provided.Finally, while Frank and Andrew could have left since the job was done, they made sure I had fully backed out of the muddy road I was in and once they knew I touched pavement, they then set on their way. Bravo, gentlemen.In a world where good service is a commodity of the past, this company and its fine employees have demonstrated that they are capable of showing us all what good looks like.
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March 2024 by John Q
They stole my sunglasses and radar detector... Who knows what else...
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March 2024 by Ginger Rocio
Thank you LW towing for showing up.promplty and taking care of me at 1 am
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March 2024 by Mohamad
Worst customer service, especially the lady over the phone , they are not helpful at all.I don’t recommend this company.
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February 2024 by Tommy Jackson
Excellent!!
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February 2024 by Randi Harvey
They Lie!! They said they would jump a vehicle and pull it out. NEVER EVEN TRIED TO JUMP IT! I watched through the fence to make sure, then proceeded to charge me $65 to tow it. Like I get you wanna make your buck but I just paid $1400, just jump the dam car….. as soon as they drop it, I hook it up to cables, started right up!! Completely untrustworthy LIARS!
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January 2024 by Brandon C.
Figured if I called And told them I was otw at 2am that they would tell me that they were closed. "We can't allow to get any property out of your vehicle , and we are closed and nobody is at the office is 2 different things. Let's not even talk about the rude ass lady who was answering.
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January 2024 by Stacy Price
Responded very quickly and reasonable prices.
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January 2024 by Ron White
My wife was in an accident that resulted in the unfortunate total loss of her car. The staff at LW's Towing made the process of gaining access to our vehicle and removing our belongings unproblematic. The most important aspect was the professionalism and friendliness of the staff that assisted us. They made, what was not a fun outing at all, at least without any extra hassle or worry. The gentleman that assisted my wife and I out to our car was kind, respectful and jocular. You know what they say about humor?
