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June 2024 by Jeffrey Morgan
I recently engaged with PC Geeks on a data recovery project. Matt was exceedingly clear, consultative, and communicative throughout the entire process. The unique demands/nature of the project made it debatable as to whether we'd have a successful recovery. PC Geeks performed the diagnostic and then discussed with me the options we had in front of us. Two separate vendors attempted to work their magic, unfortunately, we were unable to perform a successful recovery. While certainly not what I wanted to hear, I know the team at PC Geeks and their vendors left absolutely no stone unturned and no possible solution unexplored. I'm confident they were all beyond exhaustive in trying to successfully perform the data recovery. Again, while not the result I was hoping for, I'm thankful to PC Geeks for their expertise, professionalism , and indefatigable attempts to find success. I confidently recommend them, and wouldn't hesitate to use them again in the future (and I've already made Matt's suggested changes to how I backup data).
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June 2024 by Andy
Very upfront and great explanations. Great staff.
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May 2024 by Tania Espinosa
My brother went here and had a wonderful experience so I decided to see if they could help me with my Surface pro. I am so glad I went! They were very professional and friendly and it was a quick turnaround. If I ever have computer issues again, I will definitely be a repeat customer!!
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April 2024 by Max Klein
Outstanding service, great find for computer services
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April 2024 by Brittany Keizor
Brought my Macbook pro in due to it not loading anything. They reset it back to factory settings and reloaded the startup drives. It took 1 day and everyone was extremely nice and professional. I will be bringing all devices here for future repair. Even have to take my macbook back to get battery service repair soon as its not holding a charge. I trust this company with all my future repairs.
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March 2024 by Wesley Desmond
I've gone to them several times in the past, and they always do a great job. Knowledgeable, fast, reliable, and reasonably priced.
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March 2024 by Andrea Williams
This morning I updated my Samsung PC and I got an error message where my passcode, thumb print or password was not recognized. Ran to Geek Squad along with the Microsoft tech team online, they could not fix. Samsung sent me to the Samsung store at the mall, they advised 3-7 business days to fix. I got the contact for Frisco PC Geek, called and believe me in 45 minutes they had my PC restored like brand new. Not only did they over delivered, their pricing for the service was exceptional. Matt was professional, and he and his team over delivered. Please support a small local business. This is the best small business service received when I needed help for my business. Thank you Frisco PC Geek.
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March 2024 by Siva Chithra
My laptop was stuck in loading page. It was a fully functional laptop (used for remote IT job) before that issue. Gave it to them. They charged 108 $ upfront and gave this back to us. They did a tremendous job of breaking the laptop to pieces and acted as if they are doing a big favor. I will let you guys form Your opinion.
Edit :
This is after the reply from PC geeks. I gave them a laptop with booting problem. When I said they acted as if they are doing a big favor, I mentioned the fact they have emphasized them giving a used Amazon cardboard box for carrying the dismantled pieces. This is the service we got for $108. Also they have said the laptop could not have been in functional condition. They DONT KNOW what they are speaking. Battery replacement they are accusing us was done one and a half years back. This was used for by an IT employee, for working remotely connecting to VPN.(This has such good configuration) till the previous day.
I am not going going to trust them with hundreds of dollars when they don’t have the minimum accountability to put a laptop together that they have dismantled. I hope they won’t accuse me of giving them a dismantled laptop. THEY dismantled it. They say stories about missing screws and broken plastic. My question is this. With all the so called huge issues (?!) of missing screws and broken plastic , I GAVE A LAPTOP with booting problem( which means I was able to switch on the laptop, which means battery was working,) I DID NOT GIVE them a dismantled version to repair. Why can’t you even put it back together and give it back the same way I gave you ????
“ Readers please see the review for what it is “(just a normal customer’s lamenting who has nothing to gain by posting this review) and please be cautious. Hope the store will also be little more careful in their future service. If some fix is not possible, don’t make the situation worse and DONT blame the customer. The only reason I posted this is, it will be a record which will remind them not to be too cavalier.
In an earlier low review by another customer PC geeks mentioned they don’t charge for diagnostic services, which they did for us. We were charged for diagnosing the issue(which we already did, we said to try with booting CD. PC GEEKs insisted that they will do their own diagnosis. For this THEY wanted to dismantle the laptop.) But it shows they are not completely honest and they are so careless. Hope they change their attitude.
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March 2024 by Rico Xochihua
Thank you PC Geeks for the excellent Computer Repair service! I so appreciate my overall experience is nothing but positive!
Your commitment to providing outstanding service will always bring me in the future for upgrades/repairs. There is nothing but positive appreciation I have for you guys.
I value & trust to seeing you all again. If any of you have any PC upgrades,
repairs, questions or need assistance, don’t hesitate to reach out. They're so respectful and great to deal with.
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January 2024 by Jeff Horton
I've been to PC Geeks twice for laptop repair, and both times the service was friendly, communications were good, the price for repair was reasonable, and the turnaround time was very quick. I heartily recommend PC Geeks to anyone having computer issues.Jeff H.Frisco, TX
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January 2024 by Diona J.
My son found this place doing his own research after his computer kept inexplicably crashing mid game. Though it was over the holidays, they were able to diagnose and repair his PC fairly quickly. You can tell they know their stuff and they gave suggestions for future PC options once our son's entry level gaming PC had run it's course. His PC was optimized by removing unnecessary drives and RAM and adding a new 2TB SSD and reinstalling a new windows. Though we are hopeful that we do not have to return anytime soon, we would definitely recommend PC Geeks.
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December 2023 by Sean Wade
Great service! Matt and the guys are very honest and care about their clients. 5 Stars.
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November 2023 by David Buchanan
ASUS Laptop had keys missing. The guys at the Frisco shop sourced a complete high quality, like new "donor" keyboard, and installed. PC looks like new, all done with exceptional customer service and prompt attention to the deliverable. Great job, will use again, highly recommend
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November 2023 by Triple J’s
Easy and transparent, thanks for taking care of us.
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October 2023 by Dr. Jay
Easy and transparent, thanks for taking care of us.
