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March 2024 by Mrs. Collins
Really hate leaving bad reviews but let me tell you this gym has really gone down! Let me start by saying I've never had a problem with the staff. I've been a member for some time now but in the last year its got horrible. The equipment is old and it's always broken. Before I was able to deal with the older equipment because it worked but now there are signs on a lot of the machine because they don't work. I use to see the workers walking through cleaning the gym but it's been super dirty lately. The bathrooms has a smell and not to mention I seen a roach in the ladies bathroom as well. The hot water is always out. The gym is crowded which doesn't bother me because it's a gym. The biggest disappointment would be watching this gym just go downhill like it's going. I had to cancel my membership last week because I was completely grossed out by the place and just fed up. I will miss the lady at the front that's a Steelers Fan. She and my husband always talked about Football, super nice person!
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March 2024 by Brooke Rogers
All the employees at my Planet Fitness location are very nice, helpful and do not give you odd looks. I am obese and they have helped me on my journey to lose weight. I am happy I found PF and this location.
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March 2024 by Crystal Summers
Rome and Margaret are the best! They are both always friendly and treat you like you're the only person in the gym. They make it easy to stay consistent. Being friendly, inviting, caring and encouraging are the number one ways to keep people motivated and they go above and beyond in each way.
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March 2024 by Tawnia Nowakowski
The gym is always spotless & the employees are always smiling. If the staff are not up at the front desk, it is because they are cleaning something (the equipment, locker rooms, vacuuming, etc.)I only wish there was a location near me, in east McKinney.
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March 2024 by Ahmad Zaid
You get 5 stars for this location. Rome is the coolest manager I met in a planet fitness,very professional and straight forward all other staff was lovely as well. beautiful and well maintained location
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March 2024 by Alexis Torres
This location is great, the staff are super welcoming and encouraging, it’s always clean, the machines are always in working order, and it’s NEVER crowded. Plus the price is perfect for a single mom like me.
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February 2024 by Gustavo Aleman
Today I personally observed how one of the employees of this gym gave narcotics to another employee of the same, while you changed the garbage bags, I am 100% sure that it was cocaine even with a Planet Fitness client, you can check the cameras on the back from 10:30 pm to 11:00 pm camera that is located in the machine to make buttocks and abdomen I had not wanted to make any Complaint after four years of attending this gym but I think this is unacceptable or in the slightest, I hope you take consideration of this complaint it is unprofessional for this gym and speaks very badly of the people who are hiring
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February 2024 by bri w
this is not a safe space for women, lgbt or femme aligned people at all. the workers will harass you, ask you inappropriate questions, and when you get higher ups involved, they will dismiss the case, tell you it isn't a big deal and they have a 0 retaliation policy, and keep the perpetrators hired. i will never be attending this establishment again, which sucks cause i really enjoyed working out for the most part. shame on you guys.
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February 2024 by Janet Jerina
Very stress free.
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February 2024 by Leslie Hernandez
This gym isn't safe as instead of firing an employee that was harassing people, they instead chose to keep him on after being reported. This is completely unacceptable. These are serious safety concerns! Don't recommend coming here
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February 2024 by shannon walls
Such a horrible place to workout if they will allow harassment to continue in a gym that's supposed to be a safe space for ALL. Yet you will keep an employee who consistently harasses their female client
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February 2024 by Brandon McCampbell
I visited this location while I was in town, and the employees here are horrendous and fail to keep the equipment and locker rooms clean and DO NOT promote a safe environment. They think it's appropriate to harass people continuously over time, while management does nothing to correct this dangerous behavior. I will be canceling my Planet Fitness membership in favor of Golds gym because if their policies are this messed up, I want nothing to do with this entire company. If you are a femme presenting person or LGBTQ+ this is NOT a safe place to be. Please do not put yourself in danger going to this location and do yourself a favor and choose literally any other gym.
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February 2024 by chynna hart
Not a safe place for women. This location is the exact reason a lot of women and femmes have anxiety about going to the gym. They allow employees to inappropriately harass women, while having access to their personal information, and keep their jobs.
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February 2024 by Jamie Quinn
This is not a safe space for women or LGBTQ+ people. I was harassed at this location and after reporting it to the highest level of management, the case was closed and the person was kept employed. Employees can see your personal information and asking if my partner and I are looking for a third amongst other inappropriate things is apparently not severe enough to have them removed from their position. Terrifying!
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February 2024 by ScaR Extra
kind of sucks that the showers only have cold water right now and 2/4 are down. It doesnt seem to be a priority fix for them and it should be. I love taking one after my workout. Other than that this place is great!
