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April 2024 by Brad Clark
Hy was great help in me getting a storage unit. Outstanding employee, great customer service, and great people skills??
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March 2024 by Shawn Lowery
We all know how stressful moving can be. I was grateful to have the help of Josh at the Witt location. I had several questions and even made a few visits before making my final decision. Josh was professional, very helpful and patiently answered all of my questions . I'm glad I decided to stick with this location and that Josh was there to help.
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February 2024 by Kesha F.
Great service and very friendly staff. Will use them again in the future.
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February 2024 by Michael Coats
HY was great help with getting me setup.
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February 2024 by Mr. C
The local customer service representative, Hy provided outstanding customer support. She went above and beyond to insure that the customer needs were taken care of in the most efficient manner . Thank you for your support during my Public Storage needs!
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January 2024 by Emily Hamner
Safety is great. Temperature control is a joke. Stored cookie cutters here and when removed from storage, hundreds of dollars of cutters are badly warped (this is a large collection).
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December 2023 by alexander chesna
Kay help me with my storage needs so happy she was able to help me
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December 2023 by Bradley
Kay was a huge help and blessing today. Thank you so much!
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December 2023 by Stephanie Tumey
Kay was amazing!
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December 2023 by Diamond Simms
Extremely disappointed with the lack of communication and follow-through from Public Storage. At the beginning of November, I was informed that a check was being mailed to me. After following up in the middle of the month, I was told that I should expect it by the end of the month. However, the end of November came and went, and I still hadn't received anything.After a month of getting the runaround, I was recently informed that I needed to submit a request for the check. Why wasn't this clearly communicated to me from the beginning? This lack of transparency and accountability is unacceptable. I strongly advise against using Public Storage based on my experience.
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December 2023 by Diamond Lariel
Dear Public Storage Management,I am writing to express my deep disappointment and frustration regarding my recent experience with your facility on Witt Road. I hope that by sharing my Story, it will shed light on the issues I encountered and prompt necessary improvements to prevent similar situations in the future.In October 2023, I found myself in a situation where I needed to pay a balance for my storage unit.To my relief, I was informed by your staff that I did not need to pay the late fees and that my items would remain secure. However, this turned out to be misinformation, as l later discovered that my unit had been sold for a mere $4,000, despite the fact that the value of my belongings exceeded $50,000.To make matters worse, when I reached out to resolve the issue, I was met with a frustrating runaround. Since October , I have been trying to get answers and assistance, but no one seems to have the information I need. Phone calls go unanswered, and I am left feeling helpless and unheard.This entire experience has left a bitter taste in my mouth, and I cannot in good conscience recommend renting a storage unit from any Public Storage facility. The lack of communication, misinformation, and ultimately the loss of my valuable belongings have been nothing short of a nightmare.I sincerely hope that you take my feedback seriously and take immediate action to rectify the situation. I believe that it is crucial for your company to address these issues, improve customer service, and ensure that no other individuals have to endure such a distressing experience.Thank you for your attention to this matter. I trust that you will take the necessary steps to resolve this situation promptly and prevent similar incidents from occurring in the future.Sincerely,Diamond
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December 2023 by Bindu K
Kay was helpful nice storage
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December 2023 by Ivana Green
Kay is a good help
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November 2023 by Alexis Prestidge
Hy is THE best!! Very helpful and soo friendly!
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November 2023 by Meliza Gonzalez
Hya’nethia is the best! VERY helpful and understanding. Go see her if you need help with your storage.
