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December 2024 by J Girard
We had a December Birthday celebration & Christmas gift exchange with our kids & grand kids at the Frisco Location. I have been to other Pump it up locations before, but this location is the cleanest with the BEST CUSTOMER SERVICE I have ever been to! The manager, Logan, is very knowledgeable and makes the check-in and check out process simple. The party attendants Kate and Emma were so helpful that we did not have to worry about anything! This was by far the best Pump it up location I have experienced.... and being I am a mom of 5 & I have 8 grandkids... I have experienced multiple locations!
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December 2024 by Deanna Buckingham
Best kids birthday party place in Frisco CLEAN friendly well trained staff couldn't ask for any more
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December 2024 by Serena
We had a birthday party here last year. It was very good, so we chose this place again this year. However, the service this year was very poor, which made me very disappointed. I don’t want to come again next year. The staff told me on the phone that the room for 25 kids is a big room, the big room we used last year was given a small room for us this year, and they explained that the number of kids in the two rooms was the same, but there was no place for the parents to stay, and some were standing outside the room!!Two staff were giving the pizza, and no one was giving drinks. The kids were thirsty after playing for so long. In the end, it was our parents giving drinks to kids!!The water I brought was not placed on the table, still placed at the bottom of the shelf. In the end, I bring it to the table by myself!!Last year, the arrangement was very good. One person give the pizza and the other give the drinks.
When we finally checked out, we asked the manager why the room they gave us was different from the one we booked. He first explained that our party was at 4:00,and only at 4:30 could go to the big room. Finally, he explained that we should ask for a big room. Regarding the room, they put the responsibility on us!!However, when we made the reservation, it was said that 25 kids would be in a big room. We were not happy with the service and asked for a discount. The manager said that he couldn't handle it and had to ask the owner. Finally, he said that the owner traveled oversea and couldn't be contacted!!
I was very dissatisfied with their room arrangements this year. The reservation was different from the actual one. The final explanation was also far-fetched. I hate inviting people like this. the parents were no space to stay and need stand outside the room!!!!😑😑😑😑
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December 2024 by Ankush Gautam
Jump houses inside need repair. Lots of rips And patches visible
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November 2024 by Kshitij Koushik
Kids had blast on a birthday party. They played and enjoyed every second spent there. Support staff was very good and even though I was not the host but could see everything was well planned and staff was thinking ahead all the time. Loved kids having so much fun and enjoying a well planned birthday party. Pizza can be better.
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November 2024 by Hannah Addison
Wonderful party experience!! My 5 year old had a blast. The only things I would offer as constructive feedback would be maybe a little longer in the play area and a little less time in the party room. 45 minutes in the party room felt 15-20 minutes too long and the kids wanted to go back and play more! But otherwise loved everything, the place was clean, the staff were very helpful but not obtrusive, and the digital camera photos were a fantastic retro party vibe.
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November 2024 by Yesel Gutierrez
We just had our sons birthday party here and it was an absolute blast. The party staff did so well with directing the kids, getting the party going, keeping kids safe, setting up the party room and cleaning up. It was so stress free and the kids had a blast. Highly recommend booking your child’s party here.
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November 2024 by Rishi Raghuvanshi
The overall experience was good. Guy at the counter was helpful and managed everything nicely. Only disappointment was the pizza got delayed and we have to rush to leave the place without finish our meal, causing lot of disappointment to the guests.
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November 2024 by Summer Sanford Meinhardt
Great instructions. Great adaptations to parents desires and kid needs. Organized and kind
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November 2024 by Megan Leonard
My daughter had her 4th birthday here and the staff did so well! Shout out to Faith & Jaime for all of their help and great energy during our party. I would definitely recommend this place to others. We had a very fast and smooth process and everyone was so welcoming and helpful! Thank you again!
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November 2024 by Jori Nicole
Staff was friendly and helpful, environment was clean. Great place for smaller children’s birthday parties!
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October 2024 by Lanelle Garvie
I've had the pleasure of attending several birthday parties at the Frisco location, and they definitely do not disappoint. A great staff that caters to your every need. Everything for the party was provided, and there is no set up, or clean up. The staff takes care of everything. The kiddos had a blast, and it's a fun time for the parents as well.
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September 2024 by Carmen Orkes
This was our second party at Pump It Up Frisco. The staff make everything so easy. They are attentive, and they relate to the kids so well. Everything was taken care of - no set up or clean up… all we had to do was show up and bring the cake. And the kids have so much fun! It’s the perfect place for a kid’s party!
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September 2024 by Jordan Clark
Had my daughters 6th bday here and this staff was absolutely amazing, from greeting us in the parking lot to helping us with all the gifts and setup. Issac and his partner were so well informed and helped with everything thank you Pump it Up! You guys rock!
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September 2024 by Sabrina Huerta
I'm not sure if this place is open and operating. I've been trying to get ahold of anyone for the last 3 days, calling at different times and even leaving a request for a call back on their website for a call back. As of today, still no response and no luck with someone answering the phones at the number provided just rings.
