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November 2023 by Aaron Brown
Called in to ask why my policy continues to increase. The rep who answered the phone said “oh prices are just going up everywhere.” I proceeded to tell her how every time I call I am told my policy will decrease when I download the drive safe app, or when I turn 25 and in both instances my policy actually increased. Important to note I have never had an accident or a ticket in my life. The rep said someone would call me the following day at 11am. That day came and I waited until 11:45 without a call. Called back into the office and the rep said she was on the phone and would call me back. Around noon I received a call and immediately Lana started going into the sales pitch of “prices are just going up everywhere and we could try defensive driving classes”. The day I called into the office and was not able to be spoken with, I ended up calling Allstate who answered right away and was able to get me $40 a month less on my policy. When I let Lana know she asked me to send me the policy and she would take a look at it. She did apologize about being an hour late to an appointment, which was nice. Ever since I was transferred from Steve Gandy StateFarm my experience has been pretty poor. I did not feel valued as a customer and never felt valued for my loyalty, being accident free, ticket free, and never filing a claim. Insurance is not my favorite industry as it is, but I’m hoping I get better service with Allstate.
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October 2023 by Raju A.
Great and Helpful Agent. He and his staff go above and beyond to assist their clients.
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September 2023 by Justin Zhang
My agent Jackie provided me the excellent customer service and a good combination quote of Auto and Renters.
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August 2023 by RAM PRAVEEN
Excellent support from Lana!
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July 2023 by Kevin Cox
Rafael Parker is represented well with agent Jackie Soto. She is very professional, has a great personality, and an agent that really works for you diligently to ensure the best rate is obtained that suits your needs.
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June 2023 by Rahul Singh
I was helped by Lana Ankenbauer. She was very thorough and helped me pick best possible options for my vehicle. She also ensured that i got best possible pricing. I will definitely recommend working with her.
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June 2023 by Venkata Mettu
Lana was really helpful and has lots of patience explaining the details. I had wonderful experience dealing with my auto insurance needs and she was able to take care.
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May 2023 by ricardo morales
Excelente experience with state farm, then knew exactly what type off insurance I needed for my auto. I truly recommend Rafael Parker, give him an opportunity to help you…he will help you get the best coverage at a reasonable price.
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May 2023 by Julio Cesar
Excellent service.
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March 2023 by June Seok Kim
I had been using State Farm before and started using it again this year. Jacqueline helped me a lot with everything needed in a very fast and excellent way. I am sure that I will recommend her to my friends as well.
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March 2023 by Liz Scaife
Horrible company! Every month my insurance payment goes up! Very frustrating experience. Go anywhere else but here.
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March 2023 by Zina Carr
Jackie actually took the time to go over everything with me and explain my policy! She was amazing thank you for everything
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March 2023 by Jacob Bulen
Great and beyond helpful staff! Recommend them for all your insurance needs
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March 2023 by Ravi Khadgi
It was a pleasant experience working with Jackie to switch my homeowners and auto policies.
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March 2023 by Elijio DelaFuente
Great customer service.
