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September 2025 by Dharmesh Mistry
Great experience. Windshield was replaced and best and cheapest around town.
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August 2025 by Justin L Scott
They did an excellent job on my tint.
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July 2025 by Noah Goss
Last weekend, my car window was unfortunately smashed while I was at a concert in Dallas. I quickly contacted this company, and they provided fast, professional, and convenient service. They even went to the Mercedes dealership to pick up the OEM window, ensuring the replacement was done to factory standards. They came to my home, replaced the window, and completed the tinting the very next day—all at an affordable price. Their team was easy to work with, flexible, and went above and beyond to ensure everything was done right. I highly recommend them to anyone in the DFW area looking for reliable and reasonably priced window and tinting services.
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July 2025 by Jake
They weren't lying about Rapid Response. Answers the phone quickly, kind professional, and also got the job done just a day after calling. Good price and work looks good too.
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February 2025 by Michelle Anderson
Very Knowledgeable and customer service is top notch! Jamal arrived at my home, walked me through the process while fixing window crack. His work ethic and his professionalism is simply outstanding. I highly recommend this business and will use them again, should I need any additional assistance on my car!
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January 2025 by Robert Lucas
I cannot express enough how GREAT it was working with Jamal from Rapid Response. My rear window decided to not go back up this morning. With the winter storm on its way, there was no way I was going to wait to get this looked at. I found Jamal with Rapid Response and right from the get go, he was giving me things to try before scheduling a service call. When all those failed, he helped track down the regulator I needed and showed up to meet me to get it repaired. He was very thorough and walked me through everything he was doing which was valuable as it helped educate me for any future issues. He also mentioned all the other great work they do as well if I need something in the future. I value future business with companies based on how you are treated and I can say without a doubt, I would contact Rapid Response for any future business. Keep up the outstanding work!
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January 2025 by Marcus Dumas
After my car sat for 34 days at another shop that claimed they couldn't repair my window glass without replacing the convertible top due to potential seal issues, I decided to search for alternatives in the greater Dallas area. I came across this shop via Google Maps and immediately felt reassured by Jamal's helpfulness and professionalism in handling scheduling and logistics.
The quality of work was solid, and when I noticed a slight imperfection in the window alignment, Jamal addressed the issue with respect and attentiveness. He carefully disassembled the door again to reassess and fine-tune his work, ensuring the window aligned properly with the quarter window.
Ultimately, everything was resolved to my satisfaction. I appreciate Jamal's commitment to making things right and his excellent customer service. Thank you, Jamal—much respect for your effort and professionalism.
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November 2024 by Susan K
During my car wash in Auto Splish Splash in FRISCO I was able to repair my windshield chipped. They told me there were 2 spots but they end up repairing 6 spots at one price. Thank you!
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September 2024 by Megan Bares
I'm writing this review with a heavy heart, as we initially had a positive experience with Rapid Response.
Jamal and his team were initially responsive, helpful, and understanding of our needs. They were great about explaining the process and worked with us to ensure that we had transportation during the repair period.
Unfortunately, the quality of service significantly declined after our vehicles were taken in for repairs. The estimated repair time was grossly underestimated, and we experienced numerous delays and communication issues. While we understand unforeseen circumstances can occur, the lack of consistent updates and follow-up was frustrating. Jamal had some health concerns but did not have anyone to transition his responsibilities to so we certainly felt left in the dark for the majority of the process.
Upon receiving our vehicles, we were disappointed to find several quality issues, including incorrect part reattachment and missing components. Despite multiple attempts to resolve these issues, we have been unable to get satisfactory results.
While the team at Rapid Response are hard-working people, I cannot recommend their services based on my experience. The significant delays, communication problems, and subpar repairs have left us feeling dissatisfied and frustrated.
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May 2024 by Majid Amjad
Highly recommend Jamal from Rapid Response Auto Glass in Frisco, TX. Did and great job on my nissan. Thank You
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April 2024 by Vlad Muchiri
Very professional! On time n job well completed n fast! Highly recommend! Installed my window in just minutes n saved my day
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April 2024 by Umair Abbasi
These guys did a great job on the car. The windshield replacement looks like it’s new and very happy with the result!
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April 2024 by gummy_gamer3
Awesome job done, really quick and great service
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April 2024 by W Beatrix
Jamal was so nice and informative. Will definitely use him again!!!!!!!
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March 2024 by Cordero Bradley
Rapid Response Auto Repair did a great job with my window. Very pleased with them filling the crack. It’s like it was never even there. Definitely will be recommending them to my friends and family for sure.
