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March 2024 by James Honeycutt
What a terrific place if you actually want help getting banking done. I never go into the branch of my big National Bank because they really can't help you with much. They really don't have any answers. They can't help you with personal finance or loans. It's really sad. RBFCU actually was able to help me with everything I needed. It was quite refreshing! They may be based out of San antonio, but they helped me right here. I'm now a member, and will consider moving more of my banking here.
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February 2024 by Katherine M.
This credit union deserves more than a negative review and their priority is only fees and what they can get from customers. I already filed a complaint at BBB. They will never value their customers.
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November 2023 by Dee Moore
The staff here at DNT Eldorado Brach are my extended family.They go well beyond their assigned staff responsibilities.They just don't treat me like a customer with an account.I feel like one of their family members. I know most of them ona first name basis; Jessica,Pam,Linda,Ref,Grace and Dana.RBFCU-DNT Management, you have a great and very caring group of employees who sincerely provide great customerservice.Warmest regards,D.Moore
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November 2023 by L Acevedo
All the employees are very nice and attentive. Willing to help out. They go above and beyond on helping the members. Make one feel like family and not just another person. Thank you
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November 2023 by Sam Ayansola
Jessika and cristina were so welcoming and professional. Got my business account set up and also love RBFCU for their great customer service team
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November 2023 by Rubie Khan
Visit was extremely in details and very helpful. All questioned and concerns answered regarding opening an acct. the hike process was smooth.
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November 2023 by Solomon M
Outstanding customer service. Very personable and professional. They have always been very helpful and courteous.
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November 2023 by Kory Biggs
Great place to do busniess. I couldn’t ask for a better bank to bank at!! Everyone here is so nice and easy to deal with great great people!!
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November 2023 by Justin Caldera
Excellent and experienced with wonderful and kind characters. 10 out 10 of experience!
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November 2023 by David Zimmerman
Pam & staff were very welcoming & helpful as always.
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August 2023 by Bronnie Davidson
Not a good place to keep your money! RBFCU doesn’t care about its members. They are cold, and heartless and I hope is that this Financial Institution crashes after so many of its members take their money out to go to a Credit Union that actually cares and treats their members better.
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July 2023 by Moe Shaker
The branch manager refused to deposit my auto insurance check payable to RBFCU and myself for hail damage repair claiming that the insurance check and insurance paperwork is not enough and insisted to have the body shop invoice .. I argued with him that no bodyshop will give me invoice for work not done yet. The only thing I can get is estimate from bodyshop …. Long story short .. I went to Preston rd branch in Friso and check deposited in 2 minutes no questions asked. Very easy very simple straight forward.Obviously the team in Eldorado branch needs training and the branch manager is creating a complex process from his own imagination.My advice stay away from this branch and go to the one on preston rd in Frisco.
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January 2023 by Alexandra Respaldiza
Terrible customer service... I would never work with them again.
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October 2022 by perknsacify
Horrible company ran by a corporate office out of Live Oak near San Antonio. Don’t take it out on the local employees. It is all on the corporate office being greedy hungry. They only care about money and not the customer service. I’ll be closing this account soon and going to another local credit union!
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June 2022 by 516 Fossil
One of the worst credit union bank to open your Business account with, such a pain to work with this bank OMG
