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June 2024 by Raji Nair
The young lady (she was black) in the front was looking at me and my 3 kids like we were bothering her. I just went there yesterday. They behave as if they own the store. Even the owner would be more helpful than them. I hate going to Sephora exactly due to this and prefer shopping online to avoid such unpleasant people.
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June 2024 by Cecilia Mateo
I just love everything in the store
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May 2024 by Miss Ashanti
Horrible customer service . Sephora employees standing around and not really attentive .
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May 2024 by Erin Park
It was horrible hole in the wall kinda location.
Lazy and ignorant employees. This location needs to shut down
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May 2024 by Paula Fajardo
I had a good experience today rachel was so sweet and professional
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May 2024 by Jiyong Shin
I usually give a great reviews but not here terrible customer service they don’t give a fxxk about customers. I feel like even ross can offer better customer service than here I wish you guys close down soon I will pray for that :) 0 out of 10
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May 2024 by 소미
I visited Sephora this afternoon and faced what I believe was racial discrimination. I asked an employee to retrieve a Dior Lip Tint for me. She acknowledged my request but never returned, even after 10 minutes. The store was not busy at the time, and other employees were chatting among themselves. If the product was out of stock, I believe it was her responsibility to inform me.
Later, I wanted to purchase a YSL Lip Balm and approached another employee. She handed it to me without a word, avoiding eye contact and seemingly annoyed. When my friend, who is a bit shorter and was with me, asked for assistance with another product, the employee pointed at the display and told her to fetch it herself before walking away. This was particularly inconvenient as my friend had to stretch to see the product names and numbers due to her height. The employee, being taller, could have easily assisted but chose not to.
Had the store been crowded and the staff visibly overwhelmed, I could have understood and waited patiently. However, the store was nearly empty, and we received what I can only describe as the worst service. It was a deeply unpleasant experience. Being a short Asian woman, I can't help but wonder if a Caucasian woman making the same requests would have been treated as poorly.
This incident has left me feeling disheartened and questioning the inclusivity and customer service standards at this Sephora location.
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May 2024 by Mo
y do yall have 1000000 employees in the building but no one checking ppl out. one lady had to call for someone to ring someone up multiple times for NO ONE TO COME.
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April 2024 by Aamina Masood
I'm so happy with Kulfi, Huda beauty and Dr Idriss. Best!
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March 2024 by Kellie Pittman
I saw a brand of makeup that might be good for me skin, so I went to my local Sephora in Tyler, Tx to purchase it. They said I had to go to a stand alone store and the closest one was in Dallas. Being as I was going to go on a trip and have my pic made the next week, I wanted help choosing a shade from professionals, and I had heard Sephora professionals were good and, being as I have wasted so much money choosing the wrong shade on my own in the past. I decided to drive to Dallas to run other errands and go to a Sephonra, like the employee suggested. I went to a stand alone store and was told they didn't carry it, that a "bigger" stand alone store would, and she suggested I go to Stonebriar. Went to Stonebriar and requested help to choose a shade and explained I had heard they were professionals and I didn't want to make another mistake. The girl put only one shade on me and said, that's it, that's the perfect shade. I took her word, being as she was supposed to be the pro. I asked for an eyeline pencil and she suggested one I agreed to and when I went to check out, I noticed she had given me a lip pencil. She quickly switched it out for the eye pencil. The next day, I put on the makeup and was shocked at how light it was. I told myself it was probably just me, to let it set in. I tried the makeup the next day, and the same thing, whiter than it should have been. I went out of town and when I returned I went to return it to my local Sephora and was told I had to go to the stand alone store back in Dallas. Great. I called the Stonebriar store where I made the purchase and asked, if I could ship it back to them to avoid driving the two-hour trip, but was told no, it had to be in person. I drove to Dallas and when I gave it to them, I was told I was one day late for a return, it had to be returned within 30 days and this was day 31. They gave me a gift card, which I was told by them I cannot spend at any of my local Sephoras, it's only for a stand alone store some two hours away. I ended up with that card, so I guess I'll just use it online. That bottle of makeup and the "professional" help selecting the correct shade cost me two trips to Dallas, two to my local Sephoras to the tune of about $50 for gas, then $76 for the makeup I couldn't use. Never, never again. I told this story to my local Ulta store and they were very surprised the manager, who had the authority to over ride the return and make it good, especially in light of all the time and trouble I went to just to do business with them, didn't make it right for me. Never Sephora again. Never.
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March 2024 by Shaily das
Great customer service!
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March 2024 by Robin Hendrix
They got a little of everything. It’s affordable it’s quality and they also have a card. If you need us some credit, anything from hair, care to pet stuff to household goods and even clothes for everyone.
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February 2024 by Ronique Betts
Brooke was exceptional! I came into the store near closing time and she went above and beyond to help me make a product decision. Customer service severely lacks these days and it’s almost like as consumers, we’re expected to deal with whatever we get. Brooke, I told you personally how thankful I was for your service and wanted to make sure I thanked you publicly. I don’t shop at Sephora much and with that, I needed help on face & hair products. You took your time and patience to help me decide and even made me a product sample so I wouldn’t waste my money in case I didn’t end up liking the product. Again, all of this at closing time. I simply planned to come in and just buy whatever so I wouldn’t be a hassle and you took the time to go above and beyond. Thank you very much!
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February 2024 by Esther Vigil
Stopped in to check out light coverage foundation options. Jamie was super helpful and gave me some great product recommendations.
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January 2024 by Dywanda Bucknor
It's always full of kids only one person on the register the store have low inventory and just a zoo.
