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March 2024 by Vicki Dunkle
Absolutely smooth experience turning in equipment and canceling account
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February 2024 by Art D
Could not cancel the phone service on the tablet. I have to call to cancel. The phone and tablet are separate companies. Some how.
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February 2024 by Kate C
Jazmin is MY girl. I seriously cannot express how helpful and amazing she has been. So thankful. She literally made everything such a breeze for me when I had to get spectrum internet for my new place. Jazmin is the epitome of customer service. Y’all better give her a raise!!!
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February 2024 by May Parker
Last evening I had to visit the Frisco store because of cellphone issues. VAs I walked in, I was greeted warmly by the associate who introduced herself as Lindsey. For the next 2 hours her attitude remained personable and empathetic topped off with genuine joy and sweetness.On a Friday, after a week of technological glitches, Lindsey hit a home run with my daughter and I as we both left the store truly satisfied and happy.If I ever have a need to return, I shall ask for Lindsey. ?
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February 2024 by Lady Chantelle
I want to say Lindsey was so helpful! She went over and beyond to get me and my mother new phones. She was extremely knowledgeable and patient. She even assisted my mother with her weather app lol. Lindsey is what you want when you seek customer service! Thank you Thank you Thank you Lindsey and a million more Thank you's!!!! And yes I am loving my new phone and you were right the camera is amazing!
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February 2024 by Tejas Avula
fast help.
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February 2024 by Cynthia Delarossa
I went to the Spectrum store yesterday for just a few questions I had, the lady who helped me was only friendly to me, even though I had several questions about my rate, she was just patient with me. What surprised me most is that with the store being so full of people, I never felt pressured to leave or that she just wanted to move on to the next person. I am very grateful to Mrs. Fran and this store. I will surely return when the need arises!
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January 2024 by Jorge Palos
Excellent service... got my account setup and Francis went over eery step through the services and explaining the setup of the equipment and the apps.
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January 2024 by Rossy Cedeno
Spectrum associate need better training. I went to walmart I speak to a representative from spectrum this lady she lies to me. Afther that I come to spectrum office they tell me this people are inside of walmart are 3 party they can't take responsibility for whatever they tell me. I call expectrum costumer service this lady confused me. Every person I was able to talk said different things.
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January 2024 by Kayla Clark
They don't have TRUE Fiber. They run one fiber cable from your power to an internet box and copper cables everywhere else.
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January 2024 by Mitchell Johnson
These people are not friendly and sold me an upgrade for my internet and never upgraded my equipment. Didn't find out for a year
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December 2023 by Abdel Halim
I’ve been a Spectrum (and formerly Time Warner) customer since I moved to Frisco. I’ve always thought that calling the Spectrum customer service is the best way to get any issue resolved. However, I went to the Spectrum store in Frisco today and Jazmin changed this whole perspective for me. She’s AMAZING with customer service. She was able to work with me to meet all my requests and keep me a happy customer after all. I’ll definitely go to this store again for any future issues. THANK YOU Jazmin!!!
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December 2023 by Gary Pearson
They need more help.
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December 2023 by Karthik kumar Rajendran
Went to this location to pickup the modem/router. Lady working over got the modem and router box later took it back and said not available please come back tomorrow. When i asked for any other location that has it simply said No not available anywhere. I was able to pickup from Plano location on the same day and the representative over there was very helpful and got my mobile switched to spectrum as well.
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October 2023 by subhodip chatterjee
Love their bags !!I have been a spectrum customer for 4+ years and have loved their service.I definitely ask for a sling tote bag whenever I visit their store.
