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February 2025 by jd Marshall
Well I’m still waiting on my tax refund on a phone I ordered online well the carrier T-Mobile chose to use ups well I never got the phone, it still says held up and T-Mobile won’t give me my refund because they didn’t get the phone back well that’s on T-Mobile not me so I want my refund and take up y’all’s issues with ups not me y’all’s carriers are the problem not me so why hold me up by keeping my money because of the your carrier !!!!!
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February 2025 by Corbin Holub
If I could rate less than one-star I would. Thank God I'm leaving T-Mobile.
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January 2025 by h
Horrible experience. They keep sending me refurbished warranty replacement phones that keep breaking on me. Made me leave my phone at the store for 3 days to transfer data. I couldnt work and the amount of stress i had to deal with i cant expalian. They wont let me take replacement phone home so i can let data transfer over night. And my transfer still not done.
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January 2025 by Black Beauty
I’ve been with T-Mobile for seven years almost 8 now .I have purchased 4 cell phones and paid all four off. On Dec 8th , I went to go purchase another phone with additional line add to my account . I was charged full price from the beginning. I told the representative I would like to make payments on this new device . He told me oh you are. That’s just the total of the phone Five minutes later I get a notification from my bank that $700 was charged on my card while on the phone with the representative this took place. I told the representative right then and there you charge of $700 on my card , he told me oh no ma’am I didn’t and don’t worry !! I automatically knew it was a lie. I right than ask him to go ahead and cancel the order . He told me that it was already placed through that he couldn’t. I then proceeded to call back the next morning and spoke with several representative and supervisors they advised me when the phone gets shipped to me to send it back and my money will be returned to my card. I did that by 13 December. I waited for me toget the notification that the phone was received, and my money will be returned . Which I finally did receive all notifications that the phone was receivedthis took place on 20 December. That I should get my money back in 10 days.I have spoken with several representative and here it is January 11 and still my money has not been placed back on my card. Spoke with my bank. The bank said due to them taking the money is nothing they can do which I also find odd, but I also looked into it and that is true. I have not received my $700 back from T-Mobile.. T-Mobile is the worst company I have ever deal with and I will go around telling everyone about this. Don’t deal with T-Mobile they do they customers dirty & take their money.Its sad I’ve been a customers with them for a long time and I will be reporting this also to the better bureau service
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December 2024 by The Buchholz
Will not be using T mobile for service any longer after my next contract is up. Have been with sprint/t mobile for 25 yrs and will be switching due to customer service & lying.
T mobile honored a deal previously offered, recorded the call & once transferred & trade in received then proceeded to charge us more & claimed they could not honor the deal. Spoke to a supervisor multiple times & even asked for recorded call review as we were informed of one thing but charged a different. Supervisor reviewed case and stated the offer promised was one that could not be fulfilled. So in sum we were lied to and charged after the fact!
Wrong on all accounts!! T mobile has us in a hold and they knew it. That is why we will be contacting our attorney after the holidays & taking further action. It’s the pure principle of the matter for us! There’s proof t mobile was wrong and they refuse to make it right.
Something has changed with this company and for that reason we will make the switch to Verizon or AT&T
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November 2024 by William Spruce
T-mobile ain’t a
bad company but to save 300 bucks to keep ur number ain’t it….
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November 2024 by Amit Roy
I love this office very much!
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November 2024 by Ruben Leija
This organization's service centers are some of the poorest services out there. I have had calls abandoned, and calls are forwarded to supervisors when the phone just rings and rings. I let it ring 35 times the last time. I canceled my service, and immediately, they disconnected my ability to log into my account and view my bills since I was paperless. They billed me my last bill in Sept, and still billed me in Oct because I couldn't disconnect my credit card since they did not allow app access. After many hours of my time and calls to their service center, it only highlighted for me why I took my business elsewhere. They are not customer centric. Buyer beware!
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November 2024 by marquie jacobs
I was lied to about the price of my service. I brought my own phone and ordered their home modem. I was told I would receive a $200 gift card for switching carriers which I never received. Customer service lied to me 3 times about receiving the gift card. Then my first bill was over $350 when they told me I would be paying $160 a month. Customer service was extremely rude and wouldn’t give me their names and wouldn’t allow me to speak to a supervisor. When I tried to cancel my account and port my number to a different carrier they wouldn’t give me my port pin which goes against FCC regulations and when I told them I would be reporting them to the FCC they became even more rude. Tmobile has clearly gotten too big to care about their customers and has no desire to provide good customer service and cares nothing about their customers.
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November 2024 by Randy Hamm
Deceptive practices. Canceled service, then called in and was told no further action or payment was needed. Received a bill (with late fee added) one month later. Bill states that payment can be made online as a guest. That does not work. Called the phone number for support. Their phone payment system does not work either.
Ridiculous that payment can't even be made on these already fraudulent and misleading charges that have been applied.
Service was overpriced and underperformed the entire time I had an account.
With customer service this poor, I would give zero (or negative) stars if that were an option.
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September 2024 by Max Martinez
Excellent service, very friendly people
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September 2024 by ladonna drummond
I just got my tmobile internet guess month ago.bill was due on 19th.before that bill came due and when I signed up I was very clear that I get paid once amonth.im on socialsercurity.this month was 28th.this wed.again I called in before bill due.i called in on 21st.was told they have no grace period. I could sign up for auto pay.which I cant.i called back on 21st restated the fact why I wasn't paying.guess what they don't care about people .they turned me off.as I told them if happened I would be coming back.then they were going to give me one time by turning back on.no thanks .as said will happen agsin.i asked about the 200 cash visa card which I was supposed to get.which now I won't get whether I restate service or not.wed is only 2 days off.that what's makes me mad.now 19th.i still would have been but whatever.but I talk on 21st.an today is 26th.its b.s.an rebates promotions are scam.
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March 2024 by Andrew Sybert
Getting charged for services I clearly didn't have and they have violated the FCRA by putting it as a negative item on my report as Sprint! I've NEVER had sprint! You will pay to fix my credit!
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February 2024 by Paul Meyer
New Gear Store is going to be FABULOUS!
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February 2024 by Oscar Meza
Best place to work
