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February 2024 by d n
Very bad experience with T-Mobile customer service, i will be looking to change carriers after being with T-Mobile for over 15 years…I pay warrenty insurance for my Samsung Galaxy.It was stolen and after spending over an hour between T-Mobile and Assurance was told my Samsung Galaxy was not in stock and was told i would have to take a cell phone called WingTech which is a very inferior phone and has horrible reviews..I paid for a warrenty on a Samsung Galaxy not a Wing Tech, T-Mobile should have made sure my phone was replaced by another Samsung even if it was a different model of Samsung Galaxy thru the insurance i pay for…i do understand the insurance procedure but i also expect better customer service from T-Mobile..Horrible customer service today…I will be looking for a new carrier, i would advise anyone thinking of changing to T-Mobile to rethink their options…Loyalty meant nothing to T-Mobile today.
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February 2024 by Quentin Podrovitz
T-Mobile directly lie to me about how much my total monthly payment would be. They lied to me about giving me an executive phone number. To call and they lied to me about giving me a free phone to replace a phone. They could not fix and or actually replace with the same mode. I am not paying a hundred and seventy five dollars a month on a plan that I was promised and guaranteed would only be ninety dollars a month. This is no way to treat somebody who has been a customer loyally for twenty plus years
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February 2024 by Jason Hodges
Apparently I've been spending an extra 41 dollars a month on a "forever lease". I paid off my phone and the bill stayed around the same, never thought anything of it. I went to go get an new phone today and I discovered this situation. "It wasn't us" is the response I got. I replied, then where did the money I paid go? Tmobile is sprint, they knew about this and it is wrong. I was offered a 100 dollar credit, I paid 41 dollars a month for 31 months, so I see the fault in my responsibility for taking care of the same phone for too long. If I was credited the amount since the merger that would have been great but the way they make you upgrade or pay more to keep your perfectly good phone is wild.This company like many others do not follow their own core values and once discovered they will lose more and more customers. I feel sorry for the people who work for them.****Just another company that doesn't care about it's customers****Vision: Our vision is to be the most loved, most trusted, and most innovative wireless company in America, poised to lead the industry into the future. Core Values: Our core values include putting customers first, working together, acting with integrity, embracing diversity, and being accountable for our actions.It should read...Vision: Our vision is to be the most hated, most deceitful, and most uncreative wireless company in Germany, poised to drag the industry into the void.Core Values: Our core values include putting profits first, working alone, acting without integrity, exclude diversity, and being dismissive of our actions.8 billion in income for tmobile... I wonder how it got that way.
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January 2024 by Leo Fender
This is most certainly a corporate office. Make no mistake, it's corporate and it's an office.
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January 2024 by Gary Vieregger
I upgraded my phones in Sept 2023 and paid for my phones so that would own them. I was on a 55Plus plan which was upgraded to a higher plan. Charges went from $90/month to$100/month...no issue as I agreed. What I did not agree to was the extra $9.38/month that they say is for 24 months to pay off my phones due to a promotional program which I did not sign up for. I was told that when I paid the difference (I have receipt and contract) that I owned my phones completely. Now I am told that it is in their system and nothing they can do to alter. I do not trust T-<Mobile.
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December 2023 by CHERYL
WELL ALL I CAN SAY IS CHRISTIAN, DONNA DONNYA AND OTHERS THAT I DONT KNOW THEIR NAMES R PEOPLE OF INTEGRITY AND DO WHAT THEY SAY THEY R GOING TO DO. HOPE THE COMPANY HAS THE MERRIEST OF CHRISTMASSES AND THE HAPPIEST OF NEW YEARS! THANK YOU FOR YOUR INTEGRITY A SATISFIED CUSTOMER?
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November 2023 by Kenyanna Mcneil
I been calling T-Mobile since the 13 of October because my bill been messed up and the only thing I did was get two jump on demands my bill went from 391 to 591 and I call customer service and she told me can’t no one help me it is what it is. The crazy part about it one of my phone was payed off and the other one I owned 86 dollars. Ever time I get new phones my bill get messed up. I been with them almost ten years and I’m about to cancel my service. Because now I’m tired. Mad customer
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November 2023 by Pam Gibson
Horrible, ineffective, and just plain stupid customer service center and the stores are just as bad! I have a difficult issue I have been trying to resolve for months and no one has authorization, nor can they put me contact with anyone who has authorization. Seriously, my elderly mother visited a store thinking T Mobile and Metro were the same, seeking tech assistance. But instead the store employee signed my mother up to a T Mobile account on the same phone number as her Metro account! She paid for more than a year T Mobile and Metro for the same phone number! The total for T Mobile is over thirteen hundred dollars! To make thing worse, mother then went to a Metro store for the same tech asistance and they fixed her billing to be paid va phone, when she already had automatic bank withdrawel and she also paid Metro twice a month for the same one phone! To be clear, that is three times a month she was paying two different entities for the same phone number! I am in desperate need of help and considering going to the corporate office in person and making a big stink until they find someone who can sort this out and get my mother a refund!
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September 2023 by Rick Sullivan
The most literal unreasonable issues that I have experienced in dealing with mass marketing campaigns that provide customers with nothing but unwarranted insufficient support when selling there products.
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September 2023 by Mister NoSleep
Not a reflection of store just customer service...Business account.If you are looking for a business line. Look someplace other than t-mobile. The customer experience is horrible. Even when they say they will take care of you. Know that is a lie and a script they follow.I am owed credit on account due to a promotion a supervisor extended to me. This was because the Samsung fold 3 is defective. I had 4 different replacements. They all had service issues.Instead of them giving me a different phone. Supervisor Jenni offered me a promo for s23. I accepted promo and phone was sent out. I returned the 4th phone t-mobile sent out.( this was from warranty exchange)Jenni sent me s23 and said as long as I keep s23 I would have a 800.00 credit. 200 per month for 4 months. This never happened. I spent the next 5 months calling to make sure credit was applied. Never got full credit. Phones constantly being cut off for non payment. Even when they drafted money from my bank. I am still dealing with this issue. I have a long list of people I spoke with. Sup./mngt/. None of them remedy the issue. Right now I'm on hold almost 2hrs.Trust me when I say find another cell company for your business.Spoke to:Jeni- supervisor 3/23Jack- supervisor 4/23Janice- supervisor 4/23Jessie- supervisor 6/23John- supervisor 8/22RepsNanaCandy- transferred me to supervisor that hung up.Jasmine- promise issue was fixed. Never called back. Phone was cut back offJane- hung up after 10min on holdAlvin- hung up after 35 min on holdMonica- never called backMark- rep hung up after being on hold for 25 minThese are the reps I spoke too.Still no resolution. All these people seen the issue activated Phones as a bandage. Phones off 3 days later. This interrupted major business. I am a electrical contractor that needs service. I have lost money and clients. T mobile don't want to compensate for their error.TRUST ME WHEN I SAY USE ANOTHER CELL PROVIDER FOR YOUR BUSINESS!!!
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September 2023 by Daniel Tate
Do not honor their own contract. T mobile is just a scam. Currently I Wii be filing suit for both the cost of the phone I paid for but also the loss of business from not having a working phone line total cost ? f filing for court tomorrow $36.00 from r the phone and twelve hundred for loss of business. Total will be $12036.00 to be paid in full.
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August 2023 by Shirley Richmond
Good Afternoon. I have been a Sprint customer for over 15 year now, but Sprint now T-Mobile fraudently charged me $2,151 for cell phones that were already paid for and refuses to issue me a refund or leave a message for Corporate, the Escalation Department or CEO Mike Sievert to return my call. I have been trying to resolve this amicably for atleast a year now, but to no avail. This is illegal and wrong. Everytime I call, I hold for hours and then I'm told they will issue the refund, will investigate and will call me back. I have called for atleast a year and held so many hours and still no resolution or refund! I am very disappointed and pissed! Is this how you treat your loyal customers?
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July 2023 by Het Patel
Very bad customer service. Not able to provide me one transfer pin. waiting from 2 days just for pin. every agent saying same thing will call back again in 2 hours to fix still not able to fix it
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July 2023 by Linda Brown
Terrible customer service. I was told by the agent at the Wynnewood store its not customer service e it's about the money. They have no respect for themselves or customers worst experience ever.
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July 2023 by Taylor Green
Jesus A.Supervisor #18775He is very disrespectful,Did not want to help with the issue he had done on his end ,I never got notified about anything but than they want to charge me !If I could stand outside every T-Mobile and talk about how bad of customer service supervisor employee Jesus A 18775 is , I would so now I will just post a review on every site about him !Metro is better even though they are owners metro customer service is 10times better they should have stayed separate !
