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October 2023 by Zack R.
Waited over 45 minutes for my medication just to get banned at the end of it. After days of being delayed my medication was promised to be ready "the next day" Once I showed up it was, you guessed it, delayed till the next day. At this point I refused to leave until I got my medication. 45 minutes later somehow I got all of my medication. Surprised to see they had it since it had to be picked up the next day? Once I was handed my meds I got banned from picking up my medication at this Tom Thumb, I agreed it wouldn't happen. I wouldn't shop / get your medication here. Especially if you need your medication on time it won't happen
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June 2023 by Marlys S.
The worst app now. In the past you could make a list and clip coupons and refer to them while in the store. You could even scan items at the store to add the coupon for the item you wanted if you grew weary of looking through all the coupons before going to the store. Now, if you try to look at anything on the app while in the store, it is useless because a message appears that there are network problems. So now I seldom make the effort to go to Tom Thumb because it is so frustrating.
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June 2023 by lIllIl lIllIl
Fuel price is not published and higher than nearby station's. Defeats the purpose of fuel rewards
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November 2022 by Joseph H.
Watch out for their advertised and shelf price compared to what you get charged. I was overcharged .38 (and don't really care) and brought it to the attention of customer service so they could fix. She looked at me like I was crazy and made no effort to reach in the cash drawer and hand me the change. Needless to say, didn't apologize. I wasn't going to spend one second more seeking a refund for the overcharge. The time and effort they go through to make it hard to get your money is not worth it. Who knows how much overcharging goes on without customer knowledge.
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September 2022 by Georgia P.
The Tom Thumb Pharmacy in Frisco on 423 is the worst ever. 8 days ago my doctor contacted them for a new 90 day RX. I have been there 3 times to pick it up and am given 3 at a time. 3 trips without anyone calling, emailing or texting me, even though I was promised on Saturday the full RX would be filled today. Make no mistake, they have filed this with my insurance. When I told them that I didn't want to come back again for the 4th time and asked them to deliver, they asked for my credit card to charge me for the delivery. They have 60 of the 90 day RX in stock, but only give me 3n at a time. My prescriptions also cost me a lot more here than my last pharmacy. IF I can ever get this one filled, not only has Tom Thumb lost me as a pharmacy customer, but store customer as well. Goodbye Tom Thumb and HELLO H.E.B! Thankfully they open tomorrow!
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August 2022 by KAC #Thinkforyourself
No issues with this visit. I had to use their air machine for a low tire. They have a newer machine with easy to use setup.
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July 2022 by T ANN
LOVE TOM THUMB
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June 2022 by Michael S Palmer
It’s a wonderful place to shop and the staff is great.
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March 2022 by Bonnie Kauffman
I bought what was advertised as a feshky made turkey pot pie. It turned out the "turkey" was left over scraps of deli turkey - which isnr real turkey at all but some kind of proceesed rubber band like material. Innoticed the turkey was not in chunks as it should be in a potpuw bit the dark rinds around the little thin slices of "turkey" were the kicker. Absolutely awful had to rheow it out - false advertising.
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January 2022 by Barb D.
Just made my last trip to Tom Thumb. There were so many outages, but that wasn't the tipping point. We've seen that in several stores. We stood at the deli counter for over 5 minutes with nobody willing to help us. If you're busy, acknowledge our presence and ask us to come back in a few minutes. Several people looked us right in the eye and walked past us without a word. Thats not only rude, it gets you a bad review! Market Street isn't much farther away and has much better customer service! With HEB coming in, Tom Thumb could be quickly replaced.
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September 2021 by Shirley G.
Tom Thumb fuel station has air station that is clean and actually works! Built-in pressure gauge really helps. Cost is $2 and accepts credit card so no scrounging for quarters.
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July 2021 by Mary H.
Not impressed. The produce was crap, the selection of chicken and beef in the butcher case looked suspect. The only person in the store who was helpful was the butcher who offered to take the skin off a piece of salmon I was purchasing (from pre-packaged) bc I was looking for Salmon w/o skin. Checkers were horribly slow, baggers were even worse. They left a $25 bottle of wine out of my cart - so I had to GO BACK... total inconvenience, and no apology whatsoever. No sense of urgency, which you'd expect from a higher-priced grocery store. The chain is clearly suffering and their standards have gone south. The TT at Preston/Lebanon is not much better, maybe (?) a little cleaner and more organized.
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June 2021 by Richard Usry
Great location. Prices are average but they always have great deals each week. Staff is always friendly and helpful.
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January 2021 by Grievious McDooble
The best place for gas in all of Texas. It was so magical.
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August 2020 by Rahul M
Excellent place for gas and quick stop for many essentials ...Ice bags ??
