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January 2024 by Ariella R.
My phone died and I locked my keys in my car. Walked back in the store to buy a charger and the staff was extremely helpful, giving me a space to plug in my phone and get help, even though this was all about 30min before close. As for daily shopping, non-peak hours are an easy run in- run out
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January 2024 by Treyvon H.
They like to stand over black people as they are using self checkouts. I've never seen them do it to any other race. Then you'll have a group of 6 using 1 self checkout. I'd be more worried about them not scanning vs 1 black person. I will no longer continue to shop here.
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August 2023 by Reviews New
Great customer service anytime you call them, visit inside the store or visit drive thru. they are kind, always eager to help.
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August 2023 by Eric J.
Worst restroom at a Walmart I've ever seen. If their bathroom is like this their kitchen in the deli and bakery is disgusting too.
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July 2023 by Niecey graham
Been coming here for years. Excellent customer service from staff and managers. I am never ever waiting a long time in drive threw especially inside the Walmart pharmacy. Love Walmart. You Rock Mathew. Keep up the good work on how you run your pharmacy.
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May 2023 by Ron R.
Generally the complaints for this location and seemingly others is primarily for customer service. If u just need to pick up a few items or do basic shopping and can come on non-peak or off hours, then u should have no problem here. We went around 8:00-9:00 PM on a Thurs after dinner to get a few items. Parking was not a problem in their big lot and we got a good spot due to the time. Store had some business, but was not crowded. Self checkout was fast and no problem. Restrooms were not immaculate, but hey it's Walmart, but were tolerable. If u r just doing quick shopping on off hours, then this is ur spot.
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January 2023 by Mrs A.
I went to the deli today and there was one young lady, Jasmine, assisting multiple customers where they sell the hot food. I rang the bell for assistance unaware that she would ultimately be the one helping in the deli as I could see multiple people in the back. So I rang the bell again and an elderly lady came out and said "she can help you when she's done" and walked back in the back to continue what she was doing as if it was more important than helping this young lady out with multiple customers. Walmart need to get rid of these workers that are not team players because that was a clear example that the customer was not important. If it wasn't for the pleasant young lady, I would have given this place a one. I will continue going to HEB until Walmart get rid of these workers that do not prioritize their customers.
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January 2023 by Sinoy Xavier
Never...ever accepting calls. Whenever calls this Pharmacy, the first response is "can you hold"... Indefinite hold.. I waited there for 15-20 mins and calls repeated 3,4 times.. If they are accepting on call, then please have some courtesy, pls have some empathy for patients! Not everyone would be on a good health conditions to wait for your "HOLD".Same for Drive-Through.!
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December 2022 by D C.
My son purchased a few gifts today and left the bag with all items in it including receipt at the self checkout. He realized his mistake 30min later. We drove back to Walmart and unable to locate it anywhere. Several employees helped us search. After about 10 min, the manager came over and solved the items for us. We expressed it was our fault and not there's, yet he replaced the items happily. My 13 year old was very appreciative as he paid for those items himself. Thank you Walmart!!!!
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October 2022 by Autumn T.
Went to return a costume i bought for my little sister, the lady (wasnt wearing a name tag) was unprofessional and non social. I stood there and helped her make a box while she never said a word to me, i had to ask if she needed a card from me, to which she said no you're good. Thanks for making me stand and watch you eat crackers while taking care of my order. Also, went to print pictures, to which multiple employees walked by & none told us they were out of ink, until after 25 minutes of us messing with the computer. Super unorganized don't go there.
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October 2022 by Andrea H.
What is the point of offering order pickup if no one is going to answer the phone when it's time to pick up your groceries. I have been calling the pickup line for the past 10 minutes and no one is answering it.
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August 2022 by Vincent G.
Worst store ever! Just when you think a place can't get any worse surprise they raise the bar even lower! Just needed to pick up some "quick" body spray and it turned into 20 minute wait just for an associate to say they've lost the keys to the fragrance cabinet and the manager doesn't have a spare key for it.....I understand it's Walmart but I really really hate this place.
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July 2022 by Brian S.
I needed a new pressure washer hose, so instead of trying to find it aimlessly I looked it up on the Walmart app and it told me the aisle. I grab the hose and go to self checkout, I ring up the pressure washer hose and it was $27.98 and the app had it for $19.88. I asked the worker who was working the self checkouts to take off the difference since it was clearly just ringing up wrong. She told me that they don't do price match, and I said 'This is the Walmart app, telling me this product is here for $19.88'. This isn't a 3rd party app this is WALMARTS price for the product I want. She didn't fight it and tried to get the discount for me which was appreciated, but the poor girl had no idea how to work the self checkout machine, I don't blame her because she clearly wasn't trained, at all. I was standing in this self checkout for 25 minutes for her to take off this price, she gets assistance from another employee, who also clearly had not been properly trained either and now the whole self checkout machine stops working so I said I'll just go to customer service. I go to the next employee at customer service and tell her this isn't ringing up correctly, it's $19.88 on the Walmart app and that's what I am going to pay. She said they don't price match, again this is the Walmart app, a Walmart product, my store was set to the Frisco store. How do you not match your own companies price? So then she has to get the manager to approve this price match, and he tells me the same 'we don't price match.' So I said 'So I can order this right now through the app, add my credit card info, buy through the app for $19.88, go outside park in the Walmart Pick Up area, have them bring the product out to me, and that's how I will get the proper price? That seems like a ridiculous hassle.' Keep in mind I have been trying to checkout with 2 total items for over 30 minutes now. I did finally get my proper price. I am blown away at the lack of training being done at Walmart, evident of poor management, and when I do speak to the manager he doesn't try to fix the problem or step up at all. I will never be back.
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May 2022 by April V.
The trick to this Walmart is getting in early before everyone starts buzzing about. They are always on top of everything. Workers never see or acknowledge you but that's Walmart, who cares right? They are known for that. Sometimes this location does not have the freshest fruits or vegetables, so be careful going in expecting everything to be fresh. If you get there late when the city is up and moving, the register lines can be very long.
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April 2022 by Sarah L.
Store was kind of messy but they are remodeling so it's not a problem. The employees are always super friendly and they always have everything stalked.
