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July 2024 by Lauren Lamont
The person that was assisting me over the phone at the GreyHawk (Frisco, TX) location was not helpful at all, she spoke down to me like I didn’t understand anything. I will be switching banks to someone that appreciates their customers more.
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June 2024 by Mike KoKoruz
I had a long wait for a simple check cashing transaction with one teller available. I waited nearly 20 minutes and the teller was waiting on the same customer the entire time. The teller was with the same customer when I entered and I was first in line that grew 6 deep. Not a good customer experience.
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March 2024 by Jjesus Cardozajuarez
Very rude attention in Spanish, unprofessional and to much time waiting definitely first and last I go there
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November 2023 by luke eslyn
This place is a giant waste of time. They have zero customer service. The manager is an unhelpful a-hole that likes to waste customers time. I have never been happy with this branch and my experience today is making me want to pull all my money out and go to another bank. Wells Fargo Bank, you owe it to your customers that have stuck with you to be better. You need an overhaul at the 423 and El Dorado location in Little Elm, TX.
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November 2023 by Kevin Lindsey
Horrible store manager. Her attitude trickles down to branch employees, my DL is ever so slightly damaged, she turned me away with 3 other forms of ID wasting my time today badly. When I tried to explain to her that she was absolutely incorrect and that everything on my drivers license is intact and legible (damage is on the edge) she got flustered and then not only threatened to, but actually did call the police on me simply because I was asking for her last name to report to her district manager. I didn’t get her last name but hopefully her manager will see the review. Her attitude is one of those, who just refuse to be wrong in any circumstance and will inconvenience you to satisfy her to be right. It’s such a nice branch so It’s a terrible disappointment that the manager Carol has such a horrible attitude towards small business customers with 6 figure balances.And before you assume that I’m in the wrong here, I just finished my wire transfer in another branch down the road
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October 2023 by Rodrigo Mondragon
I made an appointment to ask about the bank's portfolio of products and services and a bank representative from Peru attended to me in Spanish. With all the bad attitude she could have, first before going to her she was arguing in front of me with another colleague telling her that she She was the one who had to attend to me. After the discussion I went to his desk and when I introduced myself I stretched out my hand which he left outstretched, then I asked him my question and with the worst attitude he told me that the bank did not provide that service…. They shouldn't hire people like that, that makes the bank where I have had my account for years and of which I have an excellent opinion look bad. It's a shame not to have the name of the representative because the customer service was so bad that they didn't even give me the name... But I imagine there must not be many Peruvian women working there. You'll already know who it is.
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September 2023 by Hastily
Since 2016 Wells Fargo’s major fraud, I haven’t trusted this bank, even today unfortunately one of my accounts transferred to Wells Fargo, and without surprise, I ended up facing horrible customer service at this location
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September 2023 by Mo K.
Tellers used to be smiley and helpful,,,,, This Little Elm location hires none of those, but puts non- friendly, non helpful grumps behind the glass: SUAD had the sour puss face today, I cancelled my transaction and walked out I stop here infrequently - only if I have to hit Walmart, Lowe's,,, I have personal accounts, business accounts and joint accounts with my parents for the last 17 yrs, and I get "you can't do that" so many times at Little Elm,, I go to Gates of Prosper location and I am welcomed with a friendly hello, I ask for assistance and they get my transactions done, even for multi party transactions and they set up a branch appointment across the country for my sister, I use 10+ other WF locations from Denton sites, Lewisville, Flower Mound, Plano, Frisco, McKinney and others with success,,, ILittle Elm is the worst branch in north DFW
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July 2023 by Mike Schilling
Service has declined in the last month, the last year and over the last 10 years.
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July 2023 by Angeles Arellano
Is not worth it how they be doing monthly fees
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July 2023 by Justin NL
Arthur is an excellent branch manager.
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July 2023 by Nelso enrique Hernández quijada
The attention of a person in Spanish to open an account is horrible. In the end he caused me a thousand inconveniences to not be able to assist me…!
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July 2023 by Lorena Leiva
It's too bad branch. Bad service.
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July 2023 by Rigoberto Lopez
The person who answers in Spanish is terrible. I don't know how they have it in that place
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July 2023 by Cheri Adams
This location had one person working, co workers in the back chatting with no help and had to wait in line for a while. After waiting, someone finally helped us, however we needed a personal banker to add my husband to my account. After all of this, they were now going to close in 15 minutes. The personal banker comes out asking if we had an account which I did. "We won't have enough time since we will be closing in 15 minutes and it takes about 15 minutes to get him added." God forbid you help us until you close and potentially spend a minute or two after close! My husband has been trying to convince me to leave Wells Fargo for so many years and this just confirmed I need to.
