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November 2023 by Aileen S.
I've never been to a Wells Fargo location that provided such little customer service. I went through the drive through and noted I wanted to get cash. When Rodney proceeded to tell me I needed 2 forms of ID and to complete the withdrawal slip, I noted I had a check I was going to cash for the check. Rodney started to already give me attitude because I didn't explain correctly. Once he received my information, he never asked me how I wanted my cash back like most tellers do. He just walked away. When he came back, I tried to get his attention but he ignored me. I think noted I wanted the cash in a particular way. He proceeded to roll his eye and then talk to his co-worker because the co-worker backed up to see who was in the drive through. Once he had exchanged my cash, he sent it out, but never said thank you or a word. I can't believe you have hired someone with such little customer service or respect for their customers. I will NEVER be coming back to this location.
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July 2023 by Mary L.
Watch out for teller name Rodney he is loud. Europe can hear all your business . Thats just how loud he is !!! He is not professional at all he will ask you dumb questions about your money and about your day . Watch out for that guy !!! Great location though !!!
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July 2022 by M T
Tellers not always knowledgeable. Some can be rude or sarcastic.
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September 2019 by Sarah H.
This location is the WORST!!! Avoid at all cost. Every time I want to deposit a paycheck which is twice a month I have problems. It's like they have no idea what they are even doing there. This has been on multiple occasions of going to this location that I have had issues. I just left today trying to cash a cashiers check... The teller had to go ask the manager, what it even was. Then proceeded to pretend to look into it. Told me he couldn't cash it bc he couldn't verify the Oklahoma branch?!?!? Ummmm its a Texas bank! Has absolutely nothing to do with Oklahoma. I corrected him and he still proceeded to tell me that he couldn't do it. Even told me that I should try another location.... In which I did, and had absolutely no problems. In my opinion... This is the worst location ever and they have absolutely no idea what they are doing
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July 2019 by Monika A.
I went inside the the branch to deposit company payroll check. I was given a hard time since they questioned the signature on the check which did not make any sense to me. How could they verify the signature of the person who signed the check for me and why? The check was a payroll check issued to me...Absolutely rediculou!
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December 2017 by Miranda A.
I told the teller I needed to put money in my mothers account and I had no idea how that worked because I've never done it before and I've only had my own adult account for about a year now. She proceeded to ask me if I was sending the money to Mexico (I'm Hispanic). Immediately I was annoyed with this woman, and I told her, "no, my mom lives in America." Then she condescendingly told me I cannot put money in her account unless I know her account number for Wells Fargo and I needed to go to her bank at compass. I again reminded her I had no idea how putting money in someone else's account worked because I've never done it before and she didn't have to be rude. Wanted to look into building credit and getting a credit card with this branch by my school but I'll think I'll just take inconvenience over seeing this teller again.
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April 2017 by Allyson K.
Disappointed that this website isn't updated with the correct hours! Came here expecting it to be open at 8am! It doesn't open till 9am as I predicted!
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February 2017 by Jocelyn N.
Not helpful in anyway. Huge inconvience. Enourmous waste of time.
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December 2015 by Christopher L.
Monday before Christmas, and I walked inside and right to a teller. Service was polite, and the decor of the branch is very nice. Getting in and out of this location can be a pain depending on mall area traffic.
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February 2015 by Ryan W.
Have been here several times during lunch. Very busy with long lines as expected, but the manager/loan officer in the glass office overlooking the lines just sites and eats in an empty office while 2 employees try and keep up. Their are open teller stations, u know you can do it, your not to good to help these women. Very nice people here!
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January 2015 by Zac U.
A very polite and friendly staff is here to greet you at this Frisco location. The inside is very clean, orderly and new. The parking lot has ample space even during the busy afternoon hours. The stock of suckers for the kids is also quite healthy.