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March 2024 by JB “JBE” E
Lorie at the Stone Briar location was amazing! She not only helped me with picking up my rings but also helped me with a return! She is extremely efficient and very knowledgeable about stones and aesthetics! The new manager, Irene is outstanding as well. I will recommend this location and Lorie to all my friends and family!!
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February 2024 by Staysha Palm
Tessie was amazing !!! I came just to switch out rings and she helped me pick out amazing beautiful ring . Thank you so much Tessie
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January 2024 by Amanda Mack
They were not open due to holiday, but love the selection, location, and always give excellent service
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December 2023 by Guccii Watson
Tessie was amazing very knowledgeable and very helpful. Super excited for my future plans with my diamond engagement ring for my fiancé! Thanks so much Tessie, definitely coming back to you!
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December 2023 by Cassidy Graefen
My husband has invested a lot of money in our jewelry. That’s why we appreciate the extended service plans and the diamond bond, especially for my wedding set. Zales also will inspect and clean pieces that were not purchased with them which I also appreciate because I do have some that was inherited, so it gives me piece of mind.However, when I took my pieces in for the 6 month inspection, the associate updated the paperwork and dumped them in the sonic cleaner, didn’t even look at them. When I asked about my necklace because I was sure a stone was loose, she told me I needed to tell her before giving her the jewelry. What’s the point of inspections if you don’t…inspect?Please go to the Allen outlets. I have wonderful luck with Lore and going forward will only see and trust her, at the outlets.
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October 2023 by Julius Henderson
Nice staff, but take too long to have repair work done, ring sized took 3 weeks (that's crazy)
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October 2023 by Jeremiah Heath
Ellie, was amazing and I was looking all over for a necklace and other places was giving me trouble. Ellie walked me through the whole process and was able to find me the perfect necklace and price. .
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August 2023 by Nikkia Rush
Yelena was so helpful, patient and had a very sweet personality! I would definitely recommend her! ❤️
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August 2023 by Claire Bear
Shannon is awesome!!! Outstanding customer service!!! She made me and my family feel very welcomed. Shannon deserves all the best for her heart warming help. Thanks Shannon,u rock...Lee to Valcy. 7/30/23
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June 2023 by TaBrechi Hill
This store is located inside of Stonebriar mall. I highly recommend you to come early when it is less crowded so you’re in an out. If you’re coming for a cleaning be sure you have all your information to make the process seem less.Staff is friendly and attentive. I’ll be back in six months for a cleaning.Thanks Melissa and Terry!
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June 2023 by Justin Pike
Tessie had no valid answers for our questions. If she didn’t know she didn’t ask either she simply came up with some BS to feed us. When we finally wanted to place an order she was seemingly unable to find the number needed to use our line of credit as we didn’t have a physical card. Allen outlet location immediately was able to find it without delays. When she was unable to obtain the number needed she told us she couldn’t do the order and asked her manager who just parroted Tessie saying it couldn’t be done without a physical card and then ignored the situation. Allen outlet location successfully placed an order without our physical card with zero issues. Finally we gave up and we’re walking out of the store defeated and maddened and only then did the manager stop to start talking about the situation further with Tessie. She seemingly didn’t care until we were walking away. We kept walking and we’re glad we did. We will be using the outlet in Allen from now on where were greeted and taken care of immediately with zero issues at all! Take your business to Allen outlet!!!
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May 2023 by JD Durden
Shannon was a great help! She greeted me at the door, she was awesome at showing what was available. Very polite with the best customer service I have received in a while! I suggest you ask for her by name! She was the best! I've left a happy customer!
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May 2023 by Kevin Cadigan
Tessie was awesome and provided excellent service. from start to finish my wife was impressed with how easy and quick everything went to get her wedding band and engagment ring. Will always ask for Tessie in the future!!!
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May 2023 by Anthony Katlin
I had a great experience here with Shannon at zales. She was very nice! We need more people like her! She was very helpful with the purchase of my mothers earrings on Mother’s Day.
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May 2023 by Jessica Douglas
Tessie was amazing!! She helped me so much!! She even picked out my bracelet for me and I love it so much!!!!
