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December 2023 by Jim White
If I could leave a minus rating for this facility I would. We work remotely and depend on our storage management and ownership to posses integrity. The manager is apparently computer illiterate and has not corresponded with us for over 2 years. During that time we assumed we were on autopay and our account was charged each month. Apparently the manager entered our card without our consent EACH MONTH, according to our bank. All is I can guess is she doesn’t know how to set up the auto draft and was instead, ‘faking it’ by manually entering it each time each month. We are moving from there as quickly as possible. Their customer service is beyond poor. It is unacceptable.These people are shady, uncommunicative and fail to do proper unit upkeep. We’ve had a roof leak for over 2 years, was told it was fixed. Sadly we returned this year and found otherwise. We had termite infested wood and a plethora of cockroaches among other damage.Very bad. Would not recommend.
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August 2023 by Rhonda Allan
I love this facility! It was the ONLY storage units that weren't damaged by Harvey and also didn't flood.Alvie is an awesome woman! She always has an encouraging word to say and treats everyone with dignity and respect. Over the years, she's had many health problems but has always maintained a friendly professional demeanor and a smile is quick to light up her face! Don't believe the negative nellies, they probably didn't pay, and that's why they left a bad review.LOVE LOVE LOVE Alvie and these storage units!
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February 2022 by Deborah Riddle Ashby
Very nice owners. It's a squeeze getting in.
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November 2021 by J R.
Horrible management. Constantly changing hours of gate access without notice and we cannot get to our unit when we need to. Very rude woman site manager, unwilling to resolve problem, told us to go elsewhere.
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August 2021 by Linda White
Excellent and professional staff.. always ready to help with all my storage needs. I highly recommend this establishment. ?
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June 2021 by Wanda Milner
Storage is easy access. But good luck on them returning your call. We went to the office at 2:05 to close our unit and the sign said closed. We left 2 VM for them to call back. Tried calling multiple time until 5:30pm on 5/22/2021, but it just goes to VM.
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July 2020 by Nellie G_mail
Alvie, at the Rockport TX location on Cactus, helped me acquire 2 storage units to move back to the Rockport area.She is a wonderful person to work with and helpful. Very up beat all the time.George was a help to me as well, as I am 67 yrs. of age and by myself. I feel safe when I need some items from the unit.I would recommend this storage facility.Thanks for making my experience a very good one.Pam G.
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November 2019 by DeeAnn L.
You guys are really making people mad. Following transcribed from FB chat in "Rockport Fulton Group": 11/25/19 Amanda Fason Sewell: 12 hrs "Be careful when renting storage building from safeguard in Rockport, our unit has had all the valuable items taken from it. We bought the lock from the business and apparently it was picked and closed back ... Disgusting." Rhonda Hahn: "Where is that located?" · 12h Amanda Fason Sewell -- to Rhonda Hahn: "we were in the one in front of Walmart" · 12h Chris Gover -- to Amanda Fason Sewel "Every one complains about it Jim Bob had stuff stolen from there as well" · 12h Amanda Fason Sewell -- to Chris Gover "really sucks" · 12h Chris Gover: "Yep" · 12h Chris Gover: "Jim always felt it was an inside job or something because supposedly the cameras were not working" · 12h Amanda Fason Sewell -- to Chris Gover "yup.. I feel the same, whole situation really strange" Laura Jane -- to Rehak Brad Stanford · 12h Loretta Patterson: "I know the managers" · 12h Yolanda Rico: "Do they have cameras on location" · 12h Amanda Fason Sewell -- to Yolanda Rico "yes, but they said they just fixed them them... " · 12h Soleda Longoria: "Whats going on with rockporters and there businesses. Can y'all please stop scheming us hard working class americans... Were just trying to stay above water especially after Harvey. And then there's looters inside the businesses" · 12h Janie Nations Johnnie: "I am so sorry. We use Big Fisherman storage and love it. The owners live on site, it is gated, climate controlled, security password protected red to enter the unit, AND there are cameras. We pay 80 for a 8 x 10. Worth every penny!" · 11h Marylee Dunn Wintersteen: "Thieves are abundant in rockport!" · 11h Margetta Fetters Coulston: "And when caught by law enforcement, apparently just get released." · 10h Jim Hargrove -- to Margetta Fetters Coulston "true" · 3h Pat Chaney: "My stuff was in there for 5 weeks before I checked on it. My lock had been replaced with another lock. All valuable items gone. Make sure you file a police report. Maybe someday they'll get to the bottom of this." · 10h Amanda Fason Sewell -- to Pat Chaney "wow yes we did file police report" · 9h Pat Chaney: "Apparently it is a major problem at the Walmart Safeguard location. We were informed and have never seen cameras at that location." · 9h Patty Albin: "Someone needs to plant a "valuable" with a tracking device. . . . ;)" · 9h Terri Bowman Patty Albin: "or an ink bomb. " · 9h Michelle Schafer-- to Terri Bowman "glitter bomb ;)" · 7h Ruth Hoese: "All of the above." Damien Johnson: "I just rented there" · 8h Jim Bob: "Johnson lots of people jave been ripped off there. Total lack of security. We had to report to manegment because someone wasiving in a unit and cooking meals." Pat Chaney -- to Damien Johnson "You should be concerned!" · 3h Debbie Graham Ray: "Same thing happened to me." · 7h Vicki Hobbs Hudson -- to Mark Hudson · 7h Amanda Fason Sewell: "Wow... can't believe that there are so many people this has happened too there" · 7h Eva Clemens: "What happened to " Thou Shalt Not Steal?" " · 7h Richard Gypsy Beamer Atkins: "Sounds like an inside job!" · 6h Darrell Chambers: "I was cleaned out there also. Filed police report but never saw anything." · 6h Elizabeth Martin: "Yep. Happened to me before Harvey also. All the valuables were taken." · 6h Amanda Fason Sewell -- to Elizabeth Martin "yup exact same stuff tak
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October 2019 by Marilyn Horvath
I got a great little storage unit today. Alvie was wonderful. What excellent customer service. I am going through a hard time right now and having someone so sweet and kind , just made my day.The storage unit was clean and no bugs!!! That is not always easy to find down here. Alvies husband was a delight as well. He went over right away and set me up to get through the gate. What a great team you two are. Thank you again!!!
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October 2019 by Lynette Moore
Love these storage units in Rockport! Managers/owners are THE BEST! Clean, gate code needed for entrance, and can choose automatic monthly payment (huge benefit for me)! Great, friendly, helpful customer service! Highly recommend!!!
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October 2019 by Damon Smith
Very professional customer service, top notch. If Alvie were in the construction business I'd be lucky to have her as the voice and management of the company office.
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October 2019 by Lanaia Watkins
This is a really great place.very convenient. I love alvie and her husband George are the most friendly and kind people always makes me feel good to go into the office and pay my bill or over the phone.always a great friendly experience.
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October 2019 by AllyyDuhh
Miss Alvie is so kind and helpful, such a pleasant experience. The units are clean and secure, definitely recommend.
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October 2019 by Teresa Fivecoat
My family had many hardships due to harvey miss albie made one much easier to deal with she is amazing
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September 2019 by Shanna Schmidt
Mrs. Alvie has been so helpful. My family has been experiencing many hardships lately. She really made me feel comfortable with the the whole process of needing a storage facility again. I know my things will be safe there!!! I would recommend them to anyone. I'd even go out of my way too rent from Mrs. Allies locations. They are professional, courteous and knowledgeable!!! Thanks for all the help!!!
