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September 2023 by Krista H.
There was a mistake when booking and the owner is a money hungry prick that won't even charge the dates for us. I'd always stay here in the past and I will never spend another dollar on these pos.
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August 2023 by Michael S.
I stayed here for 2 days in August, 2023. The pictures on line made it seem attractive for the price. Pool, Jacuzzi, breakfast in the morning. The Comfort Inn in Gainesville Tx. Is in need of renovations. The room has old, not very clean carpet. It was not supplied very well. Looked like all that was done was make the bed before our arrival. 2 towels, an almost exhausted roll of toilet paper with no spare. Bathroom was not very clean. As for the pool and Jacuzzi, it is indoor and well clorinated. The pump for the Jacuzzi made a very loud, annoying squeel as it ran. I thought it was the fire alarm. I informed the front desk and they investigated and said that was normal for the Jacuzzi. The swimming pool handrail at the steps was connected at the surface but discounted in the pool, so it was very shaky getting in. At this time of year, there is a large amount of black crickets and locusts. Not the hotels fault but leaving the crickets floating in the pool means it isn't maintained. I pulled 20 from the Jacuzzi. I do want to compliment the staff. They were very friendly and attentive. The breakfast was good and properly maintained.
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July 2023 by Alison H.
The people who work here are incredible nice, however it doesn't make up for the lack of matinance. Their is so much wrong with this place I will only quickly list the worst. Huge black cricket everywhere! I stepped on one in the middle of the night in our room.Big roach chased me off of the hide-away bed/couch.Dirty lamp shadesStained carpetsDirty fridgeDirty tablesScuffed and broken furniture The beds are ridiculous high. I'm 5'5" and the top of the bed is ubove my waistline.You have to beg to have your room clean and they do a terrible job. I have been here for 4 days and they have only emptied the trash. I've had to ask for more towels every day, you get 2 small bath towels. I've had to ask for more toilet paper and kleenex. The floors are sticky and not moped. The pool house is stuffy and the handrails to get in are broken. The hot tub is lukewarm. My sister-in-law is staying in another room 2 doors down, she had to go to Walmart and buy cleaning supplies to clean her tub/shower due to extensive mold. I asked again today to have my room cleaned and I got 1 washcloth with the 2 bath towels, beds weren't made, floors not vacuumed and no toilet paper or kleenex. Breakfast is gone by 9am. ( no sleeping in)Visible water damage in ceilingsDon't get anything from small snack store next to front desk. It's old and cold/frozen items have been melted and refrozen more than once, also too expensive. Don't stay here it's so far below the price they charge. Big rip-off and gross!!!
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March 2023 by Christi B.
Place is terrible booked room here for 2 nights 2 weeks in advance and paid for it and when we went to check in they couldn't find our reservation and we had to find somewhere else to go at 9 pm.
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October 2022 by Talethia M.
Upon returning the first night of stay we could not get into our room. We had to go downstairs to get the key rekeyed. The guy at the front desk asked us if we were sure we were at the correct hotel, which was an insult to me. After proving we were at the correct hotel( giving him our name and key cards with the room number)he rekeyed our cards. We returned upstairs opened the room door and was shocked when a gentleman appeared standing in the room!!!We went back downstairs and were given another room. The following day I spoke with the manager who stated she'd give us a discount for the first night for the inconvenience. That did not happen. The hotel staff needs to own up to their mistake ,make it right and not blame the customer.
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August 2022 by Kloe P.
This hotel is DISGUSTING, no one could pay me to stay here. The employees are no where to be found after 5pm and the phones to call them do not work. You can hear everything in the other rooms through the air vents. Dogs will be barking all night long. Everything including the walls had stains and had not been cleaned properly. The bottom of the shower was black. The drinks cups had something in them, the hair dryer was broken and had hair stuck in it. There was blood by the sink. Do NOT book here.This hotel is a scam. Do NOT book here.
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July 2022 by Jasmin M.
Had to kill lots of roaches in the room not worth the price at all when I was emailing the company I couldn't even give a confirmation because the front desk didn't ask for my email or number when I called the front desk to ask for it the representative was very rude
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January 2022 by Nancy B.
Cannot give this a zero minus a zero. My poor hubby traveling to work in Oklahoma from South Texas had the grossest experience on Monday Jan 3. 2022. Hair in bathtub, hair in sink, NOOOO coffee in room. He had to leave at 4:00 am and front desk lady said she had no coffee and COULD not make some from kitchen area. Also, Front entry door broken, ...... I could go on but I won't. EMBARRASSING I do EVERYTHING by reviews. You have been forewarned.
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February 2021 by Terry P.
Upon arrival, huge water leak at the front entrance. Reserved double queen room. Front desk staff was extremely rude and appeared frustrated. Signage reported elevator maintenance. We requested a first floor room due to her being 28 weeks pregnant & uncertain of elevator maintenance status or start time.Wanted to upcharge us for their inconvenience. Being extremely frustrated and tired, we took the initial room assignment. Upon arrival to room 312, door was noticed ajar. Suspicions arose! I peeked inside and all clear. Room was clean, smelled fresh and appealing. Door latch appeared to have been jammed and damaged. Door was difficult to shut. Also difficult to open as I had to return to our vehicle to get some personal items. Also alarm clock had been discovered to be destroyed.Showers the next AM only to discover there were only hand towels in the bathroom. No regular bath towels to be found. Notified front desk staff of issues and concerns. Said they would notify maintenance and housekeeping. Little good that does us. Room was not worth the price paid.Our advice, check your room first before accepting it. Worst one I've ever stayed in and I work as a traveling wind turbine technician, so I stay in a lot of places. Will never stay here again unless they comped the room & gave a huge suite.VERY DISAPPOINTED!!!