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February 2024 by c m
Very smooth experience dropping off my rental with these folks. Incredibly friendly young lady I dealt with, and that goes a long way with me!
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November 2023 by Paige V.
Enterprise in Gainesville, TX was an excellent experience and Autumn in particular went above and beyond to provide outstanding customer service. She communicated clearly, operated professionally was extremely patient and accommodating with any questions I had. I could not have asked for anything more. Excellent location and outstanding employee!
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November 2023 by Malory McCauley
Worst rental agency and staff. Came here because I was in a car accident and insurance was covering it so they milked my credit card for everything despite my accident and not knowing how long I would even have the vehicle. Also called me several times during the period I had vehicle to tell me I needed to return or be charged even more even though it was covered by insurance.
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September 2023 by bubba kush
An amazing easy experience! The lady was super sweet and worked with me. The vehicle was really clean. Would definitely recommend
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August 2023 by Yoli Cambray
They called me one hour before my reservation while I was at work to cancel. I was given a one hour notice, didn’t see the voicemail at all. Had my husband go to the shop and be told no cars available. Please advise customers at least 24 hours prior. Our time is just as valuable as yours. Do Not recommend this facility. Very unprofessional.
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August 2023 by Eloise Flippin
I'm giving 1 star only because the young man behind the counter was doing his job. I gave a review earlier for the wrong location " Sherman" I deleted it. This review is for Gainesville location. We got our reservation code from our insurance company. We called this location to reserve our rental and we were told to come in at 1pm. This was a man with an accent. We got our paperwork and headed to Gainesville for our 1 o'clock arrival. We got inside the young man looked it up it was there but he had no rentals for 4 days. We were to put our car in the body shop today and had to cancel having our repairs for anothervweek
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July 2023 by t0mills
This review is strictly for the staff that I dealt with today at this location. Both were very polite and professional. Way better than I've experienced at different locations.Would recommend this location.
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July 2023 by Ruth Goodrich
Gave them 1 star because I had to, unprofessional people, the left don't know what the right is doing. Rented a car i got my confirmation, i even called to confirm, they told me what time the car would be ready, then someone calls me and said there was no car for me, they overbooked, my plans were ruined. Never will I use them again.
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July 2023 by Ellen Martin
This Enterprise location booked me gave me a confirmation number VIN number everything else that was needed then they call me back and say they do not have the vehicle and I am in need of a vehicle today tomorrow Thursday you know I was booking it for three or four days and then they called back with attitude and tell me they don't have the car that they've already given me a confirmation for poor poor poor professionalism the girl that took the order was great but the guy that called me and told me they did not have that vehicle and wouldn't have until the following Friday or Monday Bad Business dude bad business they couldn't have booked me unless it was available at the time I called I will never come to you and I will never refer anyone else to you
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July 2023 by T. Owen Ware
My family and I have been loyal customers for many years, but now they won't let you do a one way trip.
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April 2023 by Elise McCollum
Unprofessional, rude, and make sure when u get your rental the guy doesn’t say it has more gas than it actually does. they don’t answer the phone, even with prior agreements they will screw you over. better to rent LITERALLY anywhere else.
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January 2023 by Stephen King
Had a good Experience. Good people working here.
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January 2023 by Vasa Commander
These folks are great. Thank you very much for your professionalism and customer service. Mini-van for the win.
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November 2022 by Wayne Biddell
I had an outstanding experience. I flew into the Gainesville airport after enterprise hours on Friday. Tony was able to coordinate to have the car there when we arrived.
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October 2022 by Jamie J.
I had to help my dad rent a car after his wreck. John, the manager has been nothing but amazing. He has been so kind and patient in working with us. I can't recommend this location enough. It's so nice to have such wonderful customer service nowadays especially in a world where I feel like customer service is at its lowest point. Thank you so much, John. You've made a difficult situation seem so much easier.
