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December 2023 by Richard Reed
I’ve been a customer more than 20 years. Never a problem, best customer service ever!
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July 2023 by karley simmons
Penni was so kind and helpful! I’m thankful she helped me get an account set up!
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April 2023 by Douglas Hayes
I would not recommend this bank at all, I took a check from one of their customers and they refused to cash it. I offered my drivers license , social security and anything else they might want. They said I would have to drive back on a weekday and walk into the lobby to cash the check. I told them it would be the same drivers license and social security that day as it was the day I was there and those things do not change but they still refused to cash it. I lost over $50 in fuel to try to cash a check written on their own bank. With my experience I would not even give one star but you cannot post if you do not at least give one star.
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March 2023 by Jeff J.
I have banked at many different banks over the years and FSB is probably the most personal, and caring bank I have ever experienced. If there is a problem, they will stick with you till its resolved. They are a small bank that doesn't have some of the on line banking resources that a Bank of America or Chase has, but they make up for it by answering the phone when you need them, greeting you by name when you walk in their bank, and handling any concerns immediately when they occasionally come up. And the bank president at the California (main branch) is outstanding! 5 Stars!
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February 2023 by Wenzal Hardwick
I've now had loans, checking, saves on both personal and business. An absolute nightmare to do business with them.
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October 2022 by Life Projects
I have been with First State Bank for many years. They have wonderful customer service. Quick to serve. I really appreciate how well they tend to their customers.
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May 2022 by LastChance ShinyThings
Not a fan of 300 limit on point of purchase... but my 4 Stat rating still pulls up the confusing 3.6 that I am looking at.
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February 2022 by P Nis
I’ve had an account with this bank for almost 20 years and only experienced frustration through all of it. It’s perfectly acceptable to put money in but when it comes to wanting to use your own money they treat you like a child having to ask to use it. Their ATM withdrawal limits are awful and the ATM’s seem to be out of order often. Trying to pay your bills online? - if it’s an average amount of money in today’s time you’re gonna have to call first to see if it’s okay. I’ve even had them call me for monitoring how I use my own money in perfectly legal ways and ask me about it simply because they didn’t like it. I would complain about the ATM’s being out of date but they finally caught up with other banks after being behind 10 years. You get a very annoying text message every single time you use your debit card somewhere asking if it was you and if you don’t respond they will lock your card until you do. You wouldn’t think being secure is a bad thing but they take it too far.
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January 2022 by taliha sagrero
They are always friendly and prompt to helping.
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January 2022 by Krista Hightower
I've had more issues with this bank than any other! I gave 2 stars because the staff is friendly. That's it. Very unhappy customer!
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October 2021 by Justin Finch
Has been an awful experience lately! Their systems are slow and it causes me to lose access to my money regularly and then I can never get anyone on the phone. I have no access to my money even though their app says I have plenty right now.
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October 2021 by Dauda Pam Gyang
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September 2021 by Krista Jones
I've had more issues with this bank than any other! I gave 2 stars because the staff is friendly. That's it. Very unhappy customer!
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April 2021 by Carol High
What a SWEET thing to do! I've just received a Sympathy card from the bank signed by, what looks like, every employee! Who does that??Thank you ALL!BLESSED,Carol High, daughter of the late Janie Martin ?
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April 2021 by Norma Harper
Have been a happy customer for more than 50 years. Always have had excellent service.
