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August 2024 by Pleaky Binders
Can't check the balance of my gift card online, without having to sign up for a Home Depot account... I don't want all the garbage emails and I don't live anywhere near a store. Just give us a 1-800 # that we can call and check the balance!
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November 2023 by Lewis H.
If you have had the pleasure of meeting the manager, you will understand the horrible service. I have had employees apologize for his attitude while talking to me. Tonight I waited close to 25 minutes to exchange two propane bottles, after having gone in to get someone then another 10 minutes. I just got a refund. Plenty of other places to get it and if I go to Sherman I have both Home Depot and Lowe's. It's 20 minutes to Gainesville or Sherman, IWill go where someone wants my business
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August 2023 by Litzy P.
horrible service the worst place to get service at. i gave a payment and they just kept taking my money and at the end when i ended up trying to pay it all i ended up having to pay 1,000 dollars more from my actual payment that was 3,800 and i ended up paying almost 5,000 dollars at the end this is a shitty place.i also showed them price and they still didn't try to do anything useless and worst place.my honest and probably really common opinion is that all home depots suck at having good service especially the customer sevice or when you call to the original home depot customer service!!! i really hope nobody gets scammed ever again the way i did it was really shitty and horrible.
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May 2023 by Diamond Miner I.
If you want your old or new vehicle scratched and dented from shopping carts from Gainesville's laziness!!! This is your Home Depot to go to!! Every minute of the day shopping carts are not being put where they go, all because Gainesville people are lazy!!
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March 2023 by Wayne N.
Went in today to purchase shingles for our house after a hailstorm. They were very helpful in getting information and pricing for me. Had to wait about 5 min but my fault. I didn't have appointment. They showed me everything I needed. Great service.
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March 2023 by Jeff J.
On most days, if you go in the west entrance to grab some paint or anything in the tile department or the pest control area, you will be forced to check out all the way at the other end of the building because they will not open the check out That is right inside the west entry. Such an easy fix but they won't do it most days. So it's best to just park at the east end of the building even if you are going to the far west side to shop. Put your walking shoes on!
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September 2022 by Cheri Y.
This Home deport is kinda small. Hubby & I only use this Home Depot for some building materials/lumber, but mostly lawn care & tools. At one point they were getting in the beautiful Blue pine V board that I love so much, but it goes quickly. So I asked if they can order it for me and they can order it, when it's available. Well, turns out, it's not available that often so I only got enough to do one small guest room in Cottage #1 The other thing that is super annoying about this HD is they don't have a tool rental department. If you want to rent a piece of speciality equipment you have to go to Sherman for that. So that is where we go mostly. We go to Sherman. Their Home Depot is better & has a equipment rental. We only use this small location for little things and lawn care/nursery.
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July 2022 by Roscoe C.
Helpful & knowledgeable employees'. Well stocked with large selection of home improvements & DIY solutions.
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April 2022 by Joleen Hales
We normally shop at Lowes because its much closer, but we decided to take a drive to the Gainesville store 4/7/22 about 330pm. The associates that helped us yesterday from start to check out were amazing compared to Lowes and we will now be shopping at Home Depot from now on. Well done Gainesville!! I wish I would have gotten their names, we bought a power washer and a cultivator, there were two ladies and two gentleman reach truck drivers involved. ???
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November 2021 by Donna H.
We bought a GE washer in JULY and in less than 6 months it went out. The service department could not get to us for a solid month! Still under warranty we waited when we got our confirmation for our service the window is from 8:00 am to 5:00pm! Seriously?!? Who does that? We lose a whole day of work to stay home and wait for service of a product that should have NEVER gone out in the first place! #homedepotsucks Update: our service didn't get done until 6:45pm!!!! GRRRR
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November 2021 by Kate S.
I purchased a Rheem propane gas water heater from Home Depot in Gainesville Texas in November 2021. I transported the heater to my home hauled it up the stairs to the attic and installed it only to find that it was in fact a USED hot water heater. I called Rheem who said it had been manufactured 18 months earlier and that I had to seek satisfaction from the seller. It was rusted , there were parts missing and it did not work. I also noticed in the box, a pink ribbon, which I discovered later meant that it was a returned item. I called the store to complain but received no assistance whatsoever. My only recourse was to uninstall the heater after emptying it of water, haul it back down the stairs, transport it 30 miles to the store. At the store there was, once again, no assistance ( the heater weighed 120 lbs and I am 67). I carried it into the store and underwent the laborious return rigmarole, noticing with sardonic humor the addition of a pink ribbon! No one brought the replacement heater to me, I had to find it and haul it unassisted to my truck, drive 30 miles, haul it up the stairs into the attic and install it. I have spent over $100,000 at this store over the years and cannot believe their complete disregard for me as their customer nor their casual dismissal of the fact that they had sold me a used, known-to-be-defective item.
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August 2021 by Ron Pennington
An associate over heard me asking for a Shepherd's hook . She popped her head around the corner and said follow me . She walked me to the area , and luckily they had exactly what I needed !
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July 2021 by Bruce K.
This HD in Gainsville sucks. If you call they hang up on you or never answer the phone....
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July 2021 by Ashley Burris
I love this store all except this one lady, I think her name was Jackie or sumthin, but she had so much attitude and was very rude to the other employees in front of customers! I just don’t think that’s right!!!
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June 2021 by Dylan Smith
Always love getting my flowers here. Poor gal at the register needed a bigger fan. 3 small fans in Texas heat isn't sufficient.
