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December 2023 by Daniel Moore
I took my work truck in for service. It was overheating and ended up needing a replacement of the radiator and head gasket. The service department was already closed, but the general sales manager took care of everything on a late Saturday afternoon and even set up a loaner truck for me to use while mine was being serviced They ended up having to order some parts and asked me to bring the loaner truck back and swap it for a different loaner, which was even nicer than the first loaner! When it comes time to purchase my next truck, I will be going to Glenn Polk for sure!
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November 2023 by Jessca McNeely
I call the dealer this morning to speak to the parts department and Gracie and Emma take turns transferring me and then disconnect. Then when I call back she/they don’t say hello or anything just transfers me and elevator music starts playing. This happened 6 times. So I call over to the Chevy side and speak to a manager who says he will call over and talk to a manager and get us squared away. Then someone calls me and let’s it ring once and hangs up. These days everyone needs business so I will take mine somewhere else.
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November 2023 by Skylar Barnett
Mr. Frank is the BEST car sales man I’ve ever spoken to and done a car deal with. I have been through a lot of dealerships and a lot of auto loans. I have 2 open auto loans and was opening a 3rd and Frank was able to work with me and get me a car for my girlfriend! I drove 2 hours for this guy! So if that tells you anything, make the trip!
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November 2023 by tony vanwinkle
Professionalism and customer service is the experience I had at Glenn Polk. They had my pickup done in a timely manner and when they said that it would be done. Thanks for the quality and quick service you provide!
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November 2023 by Jene Vance
Always great service from my sales person, Jason Rushing. He never stops looking for the right vehicle to meet my needs! The dealership always works to give me a great deal and a fair trade in. I've never been disappointed with any purchase I've made at Glenn Polk Autoplex.
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November 2023 by Rick M
I drive 40 minutes to get my two Rams serviced Glenn Polk, and my town has a Ram dealership. Since my first routine oil change with them, their service department showed me they care, from answering my questions on the phone, the check in process, friendliness of the staff down to getting the work done in a reasonable amount of time. Any future service work will be completed by them. When the time comes for a new Ram, they’ll be my first stop as well.
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October 2023 by Belinda Moore
From my call to end of process was tremendous, online app speaking with receptionist an salesman Tanner Kuhn to our finance lady with all paperwork quick prompt an completely detailed. The state of the art screen in paperwork process was extremely over the top. I would recommend anyone to Glen Polk auto in Gainesville Texas at any of their many outlets.I thank y'all for the expedient an efficient work, truly a fantastic job well done.Y'all put the saying work smarter not harder into action.May you all have a blessed and wonderful day.Belinda Moore
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October 2023 by Hayley Imus
Absolutely LOVE Glenn Polk!The best customer service I have ever experienced. Joel Gomez has taken care of me for over 6 years and 3 brand new vehicles. I won’t go anywhere else to purchase. ♥️
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October 2023 by jerry ware
Very informative, no pressure, quick to accommodate during my shopping experience. The closing was quick and easy. Super friendly and knowledgeable sales associate, Harry Bauwin was very honest and trustworthy. My next purchase will be here again!
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September 2023 by Roxanne Perez
Greg made buying a car super easy and was very pleasant and professional. Would definitely go to Greg next time we need a car. Thanks Greg!
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September 2023 by Joanna Ferguson
Super knowledgeable, accommodating, and nice. I was referred here and it was a great referral. I will continue to come here for my needs on my ram 3500
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July 2023 by adair vannote
If I could give 0 stars right now I would. I'm flabbergasted with this dealership. I feel they have taken advantage of my elderly parents by selling them a 2020 Jeep Gladiator that has issues. My father purchased the vehicle last month had it for 10 days put possibly 70 miles on it in that time and he had to bring it back for a check engine light. He got it back however still had the same engine light pop on and we took it back immediately. They have had the vehicle now since 6/21 and are saying they can't figure out what's wrong with it. They weren't even offering to give him a rental until I went up there requesting to speak to management ( which they wouldn't get for me only thesales man who sold it to him who did put my father in a rental ) my father is 70 years old paying on a vehicle he doesn't even have and I feel like he is getting the run around. I would highly not recommend this place. And until they do my father right I will let everyone know.
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July 2023 by chris delahunty
After visiting several dealers in the metroplex, I made the drive to Glenn Polk CDJR. I'm so glad I did! I saved literally several thousand dollars because Glenn Polk doesn't add a bunch of useless fees and nonsense. The whole staff was outstanding. Special thanks to Niles (sales) and Elizabeth (finance). I would buy another vehicle here in a heartbeat and recommend them to anyone looking for a great price and straightforward deal.
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April 2023 by Mechial Lavinder
They are very nice and friendly and help me get my new car there their attitude is wonderful and a big shout out to Tanner he is the one that I dealt with and he is absolutely wonderful I recommend Glenn Polk for any vehicle that you need
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March 2023 by Josie S.
Have been coming here for anything my car needed, even oil changes because my car takes specific oil that no where else ever seems to have, and haven't really ever had a problem here before. I live almost an hour away so I called to make sure I'd be able to come in and get my oil changed, to which I was told yes, I could, and that's all. I get there and am then told I can't get my oil changed because the "guys left at 2." It's 2:30pm. Their hours say they close at 5pm. I wasn't informed before over the phone that this would be happening. Waste of my time and gas for nothing.
